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TRELLIS SOCIETY FOR COMMUNITY IMPACT

Supervisor - 24/7 Programs

Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

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Original job description

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

Courage: We willingly embrace growth, and don’t see it as optional
Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
Learning: We choose to grow through uncertainty, even when the status quo feels easier
Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits which start from Day 1 of employment:

Flexible Health & Wellness Benefits starting on your first day
RRSP Group Savings Plan based on the tenure with Trellis Society
Free and confidential support through the Employee & Family Assistance Program
Paid Vacation, Sick Days, Wellness Days, and your Work Anniversary off
Ability to swap statutory holidays for other days of importance to you
Consistent Training & Development Opportunities
Diversity and Inclusion embedded into everyday practice.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

The Role: 24/7 Program Supervisor (Full-time)

The Supervisor provides program level leadership within the 24/7 programs. The Supervisor oversees and supervises the day-to-day operational aspects in 24/7 programs. As an integral member of the 24/7 programs leadership team, the Supervisor ensures motivation and performance is maintained and in alignment with 24/7 program priorities as well as portfolio and organizational vision, values, and goals.

The Supervisor acts as a resource and coach to program staff and practicum students through knowing and leveraging team member's strengths, development areas, and motivations, while fostering healthy team dynamics and workplace culture. Availability to participate in an on-call rotation on weekends and statutory holidays is required.

Key Tasks & Responsibilities

Actively engage in the case management of each youth in the program ensuring compliance with CAC standards and that needs of each client and family are being prioritized and monitored on an ongoing basis.
Complete ongoing audits of client files to ensure compliance to CAC standards and case management priorities are being executed.
Promote a culture of engagement, high performance, accountability, and continuous improvement through leadership and modeling Trellis values.
Develop, supervise, and retain program staff to meet service delivery needs. Complete ongoing audits of program staff personnel files to ensure compliance with employment expectations.
Actively contribute to healthy team dynamics while fostering an environment conducive to integrated service delivery.
Act as an ambassador, representing our purpose, vision, values, and desired outcomes in your day-to-day work.
Develop and deliver client-centered initiatives, programs, and activities that enhance community and Natural Support involvement.
Ongoing program orientation, training, and development of frontline staff.
Provide support to ensure various frameworks and models (Natural Supports, Trauma-Informed Care, Circle of Courage, Recovery-Oriented Practice) are incorporated into the programing and case management practices in the program.
Write and/or edit Reportable Incident Reports, AWOL's, Service Plans, and Progress reports.
Interview, supervise, schedule, and orient Practicum Students.
Provide support and insight to the Leadership Team to ensure service delivery implementation align with contract requirements, portfolio scope of practice, and organizational purpose, vision, and values.
Coach, engage, and model respectful and appropriate relationships, professional boundaries, and program expectations with clients and all members of the team.
Create a stable and consistent environment (i.e., routine, strong engagement with clients, etc.) conducive to ongoing learning.
Ongoing maintenance of the property, ensuring the program is in livable conditions for clients.
Manage monthly household budget.
Other duties as required.

Knowledge and Skill Expectations:

A degree or diploma in Human Services field (Child & Youth Care, Social Work, Justice Studies, etc.). Equivalencies will be considered.
- Successful candidates who do not meet the minimum educational qualifications are required to complete 45 hours of relevant professional development or training each year on their time, until they complete the required educational qualifications.
At least three (3) years of experience in the Human Services field, specifically working with youth and families.
Strong communication skills, both verbal and written, along with computer literacy.
Strong relationship building skills and a good understanding of working with vulnerable people with challenging behaviours.
Organized, self-motivated, and able to work with a team and independently.
Commitment to continual professional and personal development.
Valid driver’s license, current Driver’s Abstract, and a reliable vehicle with 2-million-dollar liability insurance. This position does require you to drive.
Current Standard First Aid and CPR certification (a requirement prior to commencement).
Successful candidate must have a clear Criminal Record Check including Vulnerable Sector Check and a Child Intervention Record Check.

Reporting Structure:

Reports to: 24/7 Program Manager

Direct Reports: 24/7 Frontline Staff

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.

We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted!

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More about this job

Responsibilities

The Supervisor provides operational leadership for 24/7 programs, overseeing daily activities, staff performance, and case management compliance. They also act as a coach to team members and ensure that service delivery aligns with organizational values and contract requirements.

Requirements

Candidates must have a degree or diploma in a Human Services field and at least three years of experience working with youth and families. A valid driver's license, reliable vehicle, and successful completion of criminal and child intervention record checks are mandatory.

Skills

Case management
Staff supervision
Leadership
Conflict resolution
Trauma-informed care
Budget management
Report writing
Relationship building
Communication skills
Program coordination
Coaching
Compliance auditing
Crisis intervention
Team development
Client advocacy

Benefits

Flexible Health & Wellness Benefits
RRSP Group Savings Plan
Employee & Family Assistance Program
Paid Vacation
Sick Days
Wellness Days
Work Anniversary off
Training & Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Services
Social Work
Child & Youth Care
Case Management
Trauma-Informed Care
Natural Supports
Recovery-Oriented Practice
Circle of Courage
Budgeting
Leadership
Staff Development
Compliance
Auditing
First Aid
CPR
Vulnerable Sector Check
Program Management
Mentorship
Operational Oversight

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