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Trentway-Wagar Inc.

Operations / Dispatcher Assistant | Operations / Dispatcher Assistant

Peterborough, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum 1 year of dispatch, scheduling, or transportation coordination experience
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

Operations / Dispatcher Assistant

Location: Peterborough, ON
Schedule: 12-hour shifts - Rotating between days and nights.
Reports To: Operations Manager and Operations Supervisor – Dispatch

Position Status: Part-Time

The Operations Assistant – supports the dispatch operation to ensure safe, reliable, and efficient transportation services across the network. This role provides operational coordination, compliance oversight, administrative support, and real-time communication between drivers, maintenance, and operations leadership.

Working under the direction of the Operations Supervisor, the Operations Assistant helps maintain service continuity, regulatory compliance, and accurate operational documentation.

Operations / Dispatcher Assistant - Key Responsibilities

Complete dispatch functions including confirming and updating bus schedules, multi-day trip tracking, and future coach assignments
Support real-time scheduling adjustments and operational continuity
Monitor driver attendance, sign-in/sign-out, and readiness for duty
Communicate operational updates to drivers and leadership
Monitor dispatch systems to verify vehicle assignments and coverage
Assist with service disruptions, delays, accidents, and incident documentation
Monitor compliance with Hours of Service (HOS) regulations and collective agreement requirements
Maintain dispatch records, operational documentation, and shift handovers
Support operational reporting, audit preparation, and team communication
Perform additional operational duties as assigned

Operations / Dispatcher Assistant - Qualifications

Minimum 1 year of dispatch, scheduling, or transportation coordination experience
Experience in a unionized environment considered an asset
Strong organizational, communication, and multitasking skills
Proficiency with Microsoft Office and dispatch systems
Ability to work independently in a fast-paced overnight environment
Bilingualism (English/French) considered an asset

Operations / Dispatcher Assistant - Working Conditions

Fast-paced transportation operations environment
Shift rotation, including weekends and holidays
Frequent interaction with drivers and operational personnel
Extended periods of computer and dispatch system use

Equal Opportunity and Accessibility Statement

Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.

In accordance with the Canadian Human Rights Act, the Pay Equity Act, and the Accessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.

If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Read the full bilingual original

Operations / Dispatcher Assistant

Location: Peterborough, ON
Schedule: 12-hour shifts - Rotating between days and nights.
Reports To: Operations Manager and Operations Supervisor – Dispatch

Position Status: Part-Time

Working under the direction of the Operations Supervisor, the Operations Assistant helps maintain service continuity, regulatory compliance, and accurate operational documentation.

Operations / Dispatcher Assistant - Key Responsibilities

Complete dispatch functions including confirming and updating bus schedules, multi-day trip tracking, and future coach assignments
Support real-time scheduling adjustments and operational continuity
Monitor driver attendance, sign-in/sign-out, and readiness for duty
Communicate operational updates to drivers and leadership
Monitor dispatch systems to verify vehicle assignments and coverage
Assist with service disruptions, delays, accidents, and incident documentation
Monitor compliance with Hours of Service (HOS) regulations and collective agreement requirements
Maintain dispatch records, operational documentation, and shift handovers
Support operational reporting, audit preparation, and team communication
Perform additional operational duties as assigned

Operations / Dispatcher Assistant - Qualifications

Minimum 1 year of dispatch, scheduling, or transportation coordination experience
Experience in a unionized environment considered an asset
Strong organizational, communication, and multitasking skills
Proficiency with Microsoft Office and dispatch systems
Ability to work independently in a fast-paced overnight environment
Bilingualism (English/French) considered an asset

Operations / Dispatcher Assistant - Working Conditions

Fast-paced transportation operations environment
Shift rotation, including weekends and holidays
Frequent interaction with drivers and operational personnel
Extended periods of computer and dispatch system use

Equal Opportunity and Accessibility Statement

If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Adjoint(e) au répartiteur / Dispatcher Assistant
Lieu : Peterborough (Ontario)
Horaire :Horaire : Quarts de 12 heures – QUART DE NUIT
Supérieurs hiérarchiques : Relève du : Gestionnaire des opérations et Superviseur des opérations – Répartition

Sommaire du poste

L’Adjoint(e) aux opérations – Quart de nuit soutient les activités de répartition de nuit afin d’assurer des services de transport sécuritaires, fiables et efficaces à travers le réseau. Ce rôle fournit du soutien en coordination opérationnelle, conformité réglementaire, administration et communication en temps réel entre les chauffeurs, la maintenance et l’équipe des opérations.

Sous la direction du Superviseur des opérations, l’Adjoint(e) aux opérations contribue au maintien de la continuité du service, de la conformité réglementaire et de l’exactitude de la documentation opérationnelle pendant les opérations de nuit.

Responsabilités principales

Effectuer les tâches de répartition de nuit, incluant la confirmation et la mise à jour des horaires d’autobus, le suivi des voyages de plusieurs jours et l’attribution future des véhicules
Soutenir les ajustements d’horaires en temps réel et la continuité des opérations
Surveiller les présences, les entrées/sorties des chauffeurs et leur aptitude au travail
Communiquer les mises à jour opérationnelles aux chauffeurs et à la direction
Surveiller les systèmes de répartition afin de valider les affectations et la couverture des véhicules
Participer à la gestion des interruptions de service, retards, accidents et à la documentation des incidents
Assurer le respect des règlements sur les heures de service (HOS) et des conventions collectives
Maintenir les dossiers de répartition, la documentation opérationnelle et les suivis de relève entre quarts
Soutenir la préparation de rapports opérationnels, audits et communications d’équipe
Effectuer toute autre tâche opérationnelle assignée

Qualifications

Minimum d’un (1) an d’expérience en répartition, planification ou coordination du transport
Expérience dans un environnement syndiqué considérée comme un atout
Excellentes compétences organisationnelles, de communication et de gestion des priorités
Maîtrise de Microsoft Office et des systèmes de répartition
Capacité à travailler de façon autonome dans un environnement de nuit rapide et dynamique
Bilinguisme (français/anglais) considéré comme un atout

Conditions de travail

Environnement de transport rapide et dynamique
Travail de nuit incluant les fins de semaine et jours fériés
Interactions fréquentes avec les chauffeurs et le personnel opérationnel
Utilisation prolongée d’ordinateurs et de systèmes de répartition

Apply About employer

More about this job

Responsibilities

Coordinate dispatch operations by updating schedules, tracking multi-day trips, assigning vehicles, monitoring driver readiness, and communicating operational updates. Support service disruptions and incident documentation, monitor regulatory and collective agreement compliance, and maintain records, shift handovers, reports, and audit materials.

Requirements

At least one year of experience in dispatch, scheduling, or transportation coordination is required; unionized-environment experience is an asset. Candidates should have strong organizational, communication, and multitasking skills, proficiency with Microsoft Office and dispatch systems, and the ability to work independently in a fast-paced shift environment; English-French bilingualism is an asset.

Skills

Dispatch Coordination
Scheduling
Transportation Coordination
Real-Time Communication
Driver Attendance Monitoring
Operational Continuity
Hours Of Service Compliance
Incident Documentation
Operational Recordkeeping
Operational Reporting
Audit Preparation
Microsoft Office
Dispatch Systems
Organization
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Dispatch
Transportation Operations
Bus Schedules
Multi-Day Trip Tracking
Coach Assignments
Real-Time Scheduling
Driver Attendance
Driver Readiness
Vehicle Assignments
Service Disruptions
Delays
Accidents
Incident Documentation
Hours Of Service Regulations
Collective Agreements
Dispatch Records
Shift Handovers
Operational Reporting
Audit Preparation
Microsoft Office
Dispatch Systems
Unionized Environment
Night Shifts
Transportation Compliance

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