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Trexity

Hub Manager (Mississauga)

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Hub Manager

Location: Mississauga, ON
Type: Full-time, Permanent
Experience Level: Intermediate
Team: Hub Operations
Reports to: Director, Hub Operations
Status: Net new role, addition to the existing team

Role Summary

Trexity is hiring a Hub Manager to run our 5k+ sq. ft. Mississauga hub, the operational heart of same-day delivery across the Greater Toronto Area. This is a net-new role that joins our existing Hub Operations team.

Our hub is where merchant orders come in, get sorted and staged, and go out with Trexity couriers on time. As Hub Manager, you own everything that happens inside it: safety, accuracy, throughput, cost, and the experience of the merchants and couriers who depend on it.

You'll lead the hub team day to day, set the operating rhythm, and hold the site to clear standards. You'll be the final accountable owner for hub performance, from first inbound to last outbound.

We're scaling quickly, and volume doesn't wait for a perfect process. You'll build structure where it's missing, anticipate constraints in labour, space, and throughput before they bite, and turn data into decisions.

You'll work closely with Courier Operations, Merchant Success, Support, and Product to fix root causes, not just symptoms. What you learn on the floor will shape how Trexity designs hubs in new markets. This role is for an operator who leads from the floor, cares about people, and is energized by building something rather than maintaining it.

Key ResponsibilitiesHub Leadership & Team Development

Serve as the on-site leader for the Mississauga hub; hiring, onboarding, coach, and developing hub associates
Set clear expectations, operating rhythms, and performance standards for every level of the team
Own hub culture and engagement, and address underperformance quickly and fairly

Operational Excellence & Compliance

Own end-to-end hub performance: safety, quality, labour productivity, and cost
Be the final accountable owner for hub SOPs, workplace health and safety standards, and regulatory compliance
Run daily inbound, sortation, staging, dispatch, and returns workflows to hit cut-off times
Manage workforce planning, scheduling, and the hub labour budget against forecast volume
Track hub KPIs daily and act fast when trends signal risk by anticipating constraints in labour, space and throughput
Own the hub's operating plan, aligning people, process, and space with current and future volume

Merchant & Courier Experience

Set and enforce standards for scan accuracy, on-time dispatch, and package handling
Create a smooth, efficient pickup experience for Trexity couriers at the hub
Use data to find the root causes of late, missed, damaged, or mis-sorted deliveries
Partner with Merchant Success and Support to resolve escalations and prevent repeat issues

Cross-Functional Partnership & Continuous Improvement

Work with Courier Operations, Product, and Engineering to improve hub tools, scanning, and routing workflows
Lead cross-functional projects that fix systemic issues rather than one-off symptoms
Document what works so the Mississauga hub becomes the playbook for future Trexity hubs
Bring floor-level insights to leadership to inform network-wide decisions

How You'll Work

On-site at the Mississauga hub, leading from the floor rather than from a desk
Flexible schedule, including some early-morning, evening, and weekend coverage to support a multi-shift operation
Close daily collaboration with Courier Operations, Merchant Success, and Support
High ownership and autonomy in a fast-growing company where processes are still being built

Success Metrics

Zero lost-time safety incidents and full compliance with hub SOPs and audits
On-time dispatch rate and cut-off adherence at or above target
Scan and sort accuracy, with declining rates of missed, damaged, or mis-sorted packages
Labour productivity (packages per labour hour) and cost per package within budget

Skills & QualificationsRequired

3+ years of team leadership in high-volume operations, such as last-mile delivery, parcel, fulfillment, warehousing, grocery, or retail
Proven experience leading teams of 10+ people, including other leads or supervisors
Strong working knowledge of Ontario workplace health and safety requirements
Data-driven, with confidence in Excel or Google Sheets (formulas, pivot tables), using KPIs to run a shift and developing strategies/playbooks to operationalize metrics
Comfort with ambiguity and rapid change, and a track record of building structure where none exists
An ownership mindset and a people-first leadership style
Post-secondary education or equivalent professional experience

Preferred

Experience in same-day or last-mile delivery, especially working with independent courier networks
Experience opening, scaling, or redesigning a hub, cross-dock, or distribution site
Exposure to lean, Six Sigma, or other continuous improvement methods

Tools & Technologies

Google Workspace (Sheets, Docs, Slides)
Warehouse, scanning, and dispatch tools (we use our own Trexity platform)
Workforce scheduling and time-tracking tools
Navigating dashboards and BI tools for KPI reporting

AI Use Transparency

Trexity uses AI tools only for administrative tasks in our hiring process, such as scheduling. We do not use AI to screen, assess, or select candidates; every application is reviewed by a person.

Equity, Accessibility & Inclusion

Trexity is an equal opportunity employer. We welcome applicants of every background, identity, and ability, and we believe a diverse team builds a better service for the communities we deliver to. Accommodations are available on request at any stage of the hiring process, in line with the Accessibility for Ontarians with Disabilities Act (AODA).

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More about this job

Responsibilities

Lead the Mississauga hub’s team and end-to-end operations, including safety, inbound processing, sortation, staging, dispatch, returns, staffing, budgets, and performance against service and accuracy targets. Partner with courier, merchant, support, and product teams to resolve root causes, improve workflows, and document practices for future hubs.

Requirements

Requires at least three years of leadership experience in high-volume operations and experience leading teams of 10 or more, including leads or supervisors. Candidates should understand Ontario workplace safety requirements, use spreadsheets and KPIs to manage operations, and demonstrate people-first leadership, ownership, and comfort with ambiguity; post-secondary education or equivalent experience is required.

Skills

Team Leadership
Hub Operations
Workforce Planning
Workplace Health And Safety
Regulatory Compliance
KPI Management
Data Analysis
Excel
Google Sheets
Process Improvement
Last-Mile Delivery
Warehouse Operations
Inventory And Package Handling
Cross-Functional Collaboration
Scheduling
Operational Planning

Visa sponsorship

Not detected in the job text

Keywords

Hub Operations
Last-Mile Delivery
Same-Day Delivery
Warehousing
Fulfillment
Cross-Dock
Workforce Planning
Labour Budgeting
Workplace Health And Safety
Regulatory Compliance
Standard Operating Procedures
Inbound Processing
Sortation
Staging
Dispatch
Returns
Scan Accuracy
On-Time Dispatch
Labour Productivity
Cost Per Package
KPI Reporting
Excel
Google Sheets
Google Workspace
Warehouse Scanning Tools
Dispatch Tools
Workforce Scheduling
Time Tracking
Business Intelligence Dashboards
Lean And Six Sigma

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