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Added 11 mins ago
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AI Deployments PM - Future Platforms | Housing
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Toronto, ON
- Full-time
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Added 12 mins ago
FT
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Added 27 mins ago
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- Full-time
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Added 27 mins ago
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- Full-time
Notify management in the event of a departure from procedure, product defect, safety incident or other serious problem
Added 57 mins ago
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- Full-time
As Manager, Operations Strategy & Insights, you will drive strategic initiatives that improve business performance, operational efficiency, and sustainable growth across a large network of…
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Pharmacy Operations & Product Advisor - 14 Months Mat Leave Contract-Express Scripts Canada
Express Scripts Canada
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Advanced Applications Blow Molding Specialist
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JP1964 - IT Business Analyst - Niche
Apex Systems
Toronto, ON
- $77 to $82 USD / hour
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7+ years in Product Management, Business Analysis, Middle Office, Operations, or Post Trade Technology within Capital Markets.
Added 1 hour ago
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Product Development Engineer
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Bolton, ON
- Full-time
Cross discipline interaction and communication including cross discipline inputs – Business Development, Analysis, Electrical, Software, Fluid Power, Metallurgy, Manufacturing,…
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Financial Manager - PLM (Product Line Mgmt)
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Perform detailed Price / Volume / Mix / Cost (PVM) analysis with clear business storytelling
Added 1 hour ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…the most challenging problems. By following a systematic 8D problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root…
Added 1 hour ago
HH
Supply Chain Equipment Coordinator
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Hamilton, ON
- Full-time
…Clinical Manager. The Coordinator works in collaboration with the Business Manager, Purchasing, Biomedical Technology, Engineering, CPD and SRN/Charge Nurse to maintain a safe, logical…
Added 1 hour ago
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Product Operations Lead | SASKATOON
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Saskatoon, SK
- Full-time
Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
Added 1 hour ago
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Senior Project Manager
Acolad group
Montreal, QC
- Full-time
Strong problem‑solving skills, with a solutions‑oriented and detail‑focused approach.
Added 1 hour ago
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Senior Account Manager, Healthcare
Desjardins
Toronto, ON
- Full-time
…responsible for prospecting, soliciting, developing and maintaining business relationships with big strategic clients operating in the commercial sector, with a view to promoting and…
Added 2 hours ago
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Mechanical Production Supervisor
Eclipse Automation
Cambridge, ON
- Full-time
Recognize problems, initiate action, assist in problem solving and evaluate results on major issue
Added 2 hours ago
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Project Coordinator
Trexo Robotics
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
…prioritizing tasks to meet deadlines. A quick learner with strong problem-solving skills, you effortlessly navigate new challenges, technical systems, and clinical workflows. Your…
Added 2 hours ago
RB
Administrative Assistant
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Timmins, ON
- Full-time
Customer Service, Data Entry, Data Gathering Analysis, Desktop Tools, Group Problem Solving, Interpersonal Relationships, Knowledge Organization, Teamwork, Time Management, Word Processing…
Added 2 hours ago
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Technicien en contrôle de bâtiment
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Bromont, QC
- Full-time
This is an exciting opportunity for a hands-on professional who thrives on solving technical challenges and driving operational excellence. You'll contribute to system enhancements, support…
Added 2 hours ago
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Category Manager
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Peterborough, ON
- Full-time
Customer-focused with strong problem-solving and continuous improvement skills.
Added 2 hours ago
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Graduate Technical Consultant, Water Engineer
Worley
Markham, ON
- Full-time
…engineering principles, water treatment technologies, and analytical problem-solving skills to support project execution from concept development through detailed design. The position…
Added 2 hours ago
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Technical Consultant II, Water Engineer
Worley
Calgary, AB · Vancouver, BC
- Full-time
…engineering principles, water treatment technologies, and analytical problem-solving skills to support project execution from concept development through detailed design. The position…
Added 3 hours ago
S
Engineer, Distribution Planning
SaskPower
SK · Saskatchewan, Canada
- Contract
Perform technical and economic analysis of alternative solutions for project business cases, and make recommendations on courses of action

Trexo Robotics

Project Coordinator

Remote, Canada

Remote

$60,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience in operations, customer success operations, clinical operations, revenue operations, project coordination, or a similar role.
Posting language: English
Posted: Oct 9, 2026

Original job description

About us

Trexo Robotics is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. The device is currently being used by hundreds of families and the best hospitals across North America.

We are constantly working towards building mobility solutions for all. At Trexo Robotics, you will find a flat organization where you can work with highly optimistic, low ego, and exceptionally talented individuals who look forward to solving hard problems.

About the job

We are looking for a Customer Success Project Coordinator to help us run and improve the operational side of our customer journey.

This is a hands-on role sitting at the intersection of Customer Success, Clinical Operations, and Process Improvement. You'll coordinate the customer journey after a sale, working closely with families, Clinical Specialists, Customer Success Engineers, and internal teams to make sure everything moves smoothly from handoff through onboarding and throughout the customer lifecycle.

You'll also own the operational details behind contracts, renewals, device size upgrades, hardware and software updates, recalls, and other customer programs.

But this role isn't just about keeping existing processes running. You'll also help us build better ones. You'll identify where things are breaking down, figure out why, and create simpler systems, automations, and processes to improve the customer experience and make the team more efficient.

This position is hybrid (3 days in our office in Mississauga).

About you

You are a highly motivated and organized professional who takes full ownership and responsibility for your work, effectively managing your own day and prioritizing tasks to meet deadlines. A quick learner with strong problem-solving skills, you effortlessly navigate new challenges, technical systems, and clinical workflows. Your empathetic approach to client interaction is coupled with excellent communication. Finally, you are detail-oriented and love asking "why" many times until you understand something from first principles.

What you'll do:

Customer & Clinical Operations

Coordinate the post-sale customer journey from sales handoff through onboarding and ongoing customer lifecycle activities.
Coordinate clinical onboarding, including scheduling consultations, check-ins, and other meetings between families and our Clinical Specialists.
Act as a first point of contact for basic customer questions and administrative support, escalating clinical or technical issues to the appropriate team.
Keep customer records, communications, and follow-ups organized and up to date.

Contracts & Customer Lifecycle

Prepare, send, track, and maintain customer contracts, renewals, amendments, and related documentation.
Coordinate device size upgrades and renewals, managing the administrative and communication workflow from start to finish.
Coordinate scheduled hardware and software upgrades for devices in the field.
Support the administrative and tracking side of product recalls and safety notices, ensuring customers are contacted and actions are properly documented.

Process Improvement & Projects

Identify operational bottlenecks and design better ways of working.
Own projects such as reducing clinical visit no-shows, automating the renewal and upgrade pipeline, or improving recall tracking.
Build and maintain systems, workflows, and automations that help the Customer Success and Clinical teams operate more efficiently.
Measure whether new processes are actually working and drive adoption across the team.

Required Skills and Experience:

Bachelor’s degree in Health Sciences, Kinesiology, Healthcare Administration, Business, Engineering, or a related field. Equivalent experience counts.
3+ years of experience in operations, customer success operations, clinical operations, revenue operations, project coordination, or a similar role.
Experience owning and improving processes, not just following established procedures.
Strong organizational and project management skills, with the ability to manage multiple priorities, stakeholders, and deadlines.
Experience coordinating projects from identifying the problem through implementation and adoption.
Strong written and verbal communication skills and a genuinely empathetic approach to working with customers and families.
High attention to detail and comfort working with documentation, contracts, schedules, and customer records.
Ability to learn new tools and systems quickly and work comfortably in a fast-moving environment.

Nice to Have:

Experience in healthcare, medtech, medical devices, rehabilitation, or another regulated environment.
Hands-on skill with no-code and low-code tools such as Airtable, Zapier, Make or n8n. Comfort with formulas, data structures and basic logic is expected, and scripting is a bonus.
Experience with or interest in the tools we use to streamline operations is a plus:
- Airtable (process tracking & automation)
- Zapier (workflow automation)
- PandaDoc (contract management)
- Notion (internal wiki)
- Stripe / Affirm (payments and financing)
- AI assistants like ChatGPT, Claud (AI automation tools)

Work Authorization: Please note that we are unable to provide visa sponsorship or support work authorization applications. We can only consider candidates who already have the legal right to work in the location they are applying for.

AI in Recruitment: At Trexo Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks like resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards.

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More about this job

Responsibilities

The Project Coordinator will manage the post-sale customer journey, including clinical onboarding, contract administration, and hardware updates. They will also identify operational bottlenecks and implement automated systems to improve team efficiency and the overall customer experience.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 3 years of experience in operations, customer success, or project coordination. Strong organizational skills, attention to detail, and the ability to improve processes are essential for this role.

Skills

Project Coordination
Customer Success
Clinical Operations
Process Improvement
Operations Management
Contract Management
Data Analysis
Workflow Automation
Communication
Problem Solving
Airtable
Zapier
PandaDoc
Notion
Stripe
Affirm

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Project Coordinator
Customer Success
Clinical Operations
Process Improvement
Operations
Revenue Operations
Contract Management
Workflow Automation
Airtable
Zapier
PandaDoc
Notion
Stripe
Affirm
Medtech
Medical Devices
Rehabilitation
No-code
Low-code
Data Structures
Scripting
AI Assistants
ChatGPT
Claude
Project Management
Customer Lifecycle
Administrative Support
Operational Efficiency
Stakeholder Management
Documentation

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