Service Project Manager

Company Description Triad Electric Ltd. has provided residential, commercial, and industrial electrical services across the Edmonton Area and Alberta since 1971, including 24/7 emergency support. The company focuses on quality workmanship, efficient service, and strong value for local residents and businesses. A significant portion of its work comes from repeat customers and referrals, reflecting long-term client trust and satisfaction. Triad Electric Ltd. is committed to reliable, community-focused service and encourages potential clients and team members to connect by phone or through its website. The team is enthusiastic about working with people who share a dedication to service excellence.

Role Description The Service Project Manager is a full-time, on-site role based in the Greater Edmonton Metropolitan Area. This role oversees day-to-day service project activities, including planning, scheduling, and coordinating electrical service work for residential, commercial, and industrial clients. The Service Project Manager monitors service delivery performance, ensures projects meet safety, quality, and budget expectations, and addresses customer inquiries and concerns in a timely manner. Responsibilities include collaborating with service technicians, managing work orders, tracking project progress, and maintaining accurate documentation and reports. The role also involves continuous improvement of service processes, supporting emergency service coordination, and fostering strong customer relationships.

Qualifications

• Strong service delivery and service delivery management skills, with experience overseeing multiple concurrent projects.
• Demonstrated focus on customer satisfaction and customer service, including resolving issues and building long-term client relationships.
• Experience with IT service management or similar structured service frameworks, especially for scheduling, tracking, and reporting.
• Knowledge of or exposure to electrical services or construction environments; ability to understand project scopes and safety requirements.
• Effective communication, organization, and time management skills, with attention to detail and the ability to prioritize workload.
• Proficiency with project management and office software (e.g., scheduling tools, spreadsheets, CRM systems).
• Ability to work on-site, collaborate with field teams, and adapt to changing project and customer needs.
• Relevant education or training in project management, business, or a technical field; certifications in project management or service management are an asset.