CUPE JOB POSTING
Position: Clinic Clerical Assistant
Job ID: 2025 - 8497
Status: Permanent Full Time
Role Level: CUPE A03 ($25.46-$31.79)
Department: PRCC Ambulatory Care Admin
Site: Credit Valley Hospital
Shifts: Mon-Fri 0800-1600, or 0830-1630, or 0900-1700
Posted: September 10th, 2026
Internal Deadline: September 17th, 2026
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Job Duties and Responsibilities:
The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; and patient administrative services and performs other duties consistent with the job classification as required. The successful candidate will demonstrate a commitment to valuing diversity and patient and family centered care.
QUALIFICATIONS:
- Grade 12 education or equivalent is required.
- A related College Diploma, knowledge of medical terminology and/or training in the medical secretarial field is required.
- Strong interpersonal and communication/customer service skills combined with good problem solving skills when dealing with patients, visitors, families and other hospital staff.
- Ability to manage the activities of the clinic registration area in order for the area to function as an effective, efficient communication centre and reception area.
- Recent clerical experience in a fast paced clinic/health care environment - ordering medical/surgical supplies, processing patient records/orders, filing reports, compiling statistical information, faxing, etc.
- Ability to multi task Able to handle multiple tasks simultaneously in a fast paced environment.
- Satisfactory attendance and performance record required.
- Patient centered and customer focused at all times.
JOB DUTIES & RESPONSIBILITIES:
Reception
- Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required.
- Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
- Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control).
- Answers the telephone, checks and returns voicemail messages, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
- Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required.
- Open, sort and distribute incoming mail and other materials.
New referrals processing and information management
- Receives and logs incoming referrals, reviews for completion, follows up as required.
- Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file.
- Enters patient information and appointments into required databases, updates with appointment and other medical information
- Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required.
- Ensures patient discharged are processed and charts are sent to Health Records.
Patient Administrative Services
- Schedules patient appointments to clinic, registers patients for clinic visits, arranges admissions, collects payments for appliances/braces etc. and completes follow-up post-discharge from clinic as required.
- Cancels appointments as required and follows up with other patients for rescheduling of visit.
- Explains test/visit preparations as required within scope of authority.
- Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.
- Books interpreters for patients as needed.
- Enters data including appointment requests, discharge documentation, workload assessments as required.
- Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.
Ensures efficient clerical administration and operation of the department within scope of authority
- Will liaise with technologists and physicians to coordinate other related tasks, such as rescheduling of patient appointments when changes in physician coverage occurs, and with new consult bookings.
- Establishes, implements and maintains effective processes to ensure efficient operation of clinic while on duty.
- Accuracy and attention to detail when performing a variety of tasks is essential.
- Prepares clinic lists, identifies orders needed as required.
- Enters and maintains payroll records as required (include sick and vacation requests).
- Submits billings to CCAC, WSIB and other organizations as required.
- Responds to and prepares written correspondence in reply to requests for patient information from external institutions within scope of authority.
- Request/receives reports from external healthcare facilities as directed.
- Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.
- Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice. Liaises with Accounts Receivable as required.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.
We thank all those who apply but only those selected for further consideration will be contacted.
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
