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Added 4 mins ago
Service Manager
Wood Automotive Group
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Full-time
Reporting to the General Manager, the Service Manager will be responsible for the overall leadership, performance, and day-to-day operations of the Service Department. This position plays a…
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Deli Shift Leader I
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Trimac Transportation

Field Representative

Richmond, BC, Canada

Pay: $70,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: Approximately 3 years of relevant experience either in a similar role or gained through
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Pay Details

The base salary for this position will be commensurate with experience. The salary range for this role is $70,000 to $90,000 annually.

Job Details

Trimac Transportation is a North American company with 80 years of history with an ambition to

embrace a changing and data-driven future. We are looking for candidates who want to join us on

our journey!

The Specialist, Field Representative is responsible for supporting the Terminal Manager in the

efficient, safe, and profitable delivery of service to our customers in an assigned designated region.

The Specialist, Field Representative is accountable for overseeing the integration of new and

supervision of existing drivers to ensure work performance aligns with Trimac safety and

operational excellence and standards.

This role reports to the Terminal Manager and interacts with Drivers, Dispatchers, Service Centers,

and internal departments including Management, Safety, People & Culture, and key contacts with

local customers

Please note that a valid Class 1 License is a requirement to be considered for this position.

Responsibilities

This position is responsible for:

Building and maintaining relationships with Customers and Drivers

Conducting regular site visits with Customers and Drivers

Identifying new business opportunities with existing Customers

Ensuring site-specific orientation, Safe Work Permits are current and compliant for

existing Customers and communicated to Drivers

Setting up site-specific orientation with new Customers and Drivers

Creating and maintaining location maps and journey management packages

Attending ongoing Customer and operations meetings including safety

Conducting Field Level Risk Assessments and communicating results

Troubleshooting issues regarding service deviations and direct Customer concerns as

they arise with both Drivers and Operations

As required, gather completed signed tickets (Bill of Ladings BOL) from customer sites

Reviewing, assessing, and approving performance, and requirements of new Drivers post

orientation

Liaise with Area Manager in the hiring, performance, and termination process for Drivers

Managing general day-to-day office operations

Providing accurate information on resource and equipment needs

Assisting and supporting Company Dispatch

Ensuring all safe work practices are being monitored and implemented

Coordinating Drug & Alcohol processes including pre-hire and post-incident

Responding, conducting, and investigating incidents in collaboration with Area Manager

and HSSE

Communicating mandatory attendance at Quarterly Safety meetings

Being accountable for the supply and distribution of appropriate PPE

Participating in safety lanes in coordination with HSSE

Following up with Drivers on all required and ongoing compliance documentation

Champion, train, assist and troubleshoot the utilization of Company-specific technology

On-Call per schedule

Being flexible and adaptable to complete site-specific duties and tasks as required

Qualifications

• Must have a Class 1 license / Class A Commercial License

High School Diploma or equivalent is required

Approximately 3 years of relevant experience either in a similar role or gained through

formal apprenticeships

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
Paid vacation, sick time, and company holidays
Paid time off for volunteer activities to help give back to our communities
Pension Plan
Tuition Reimbursement Program to achieve your educational goals
Continuous learning and career development

Who You Are

Able to build relationships with Customers and Drivers

Able to deal with problems and manage conflict

Deal with difficult situations and conversations

Excellent interpersonal and strong communication skills

Able to lead and manage people including coaching and teaching

Exceptional customer service skills

Ability to champion change

Technologically competent

Knowledgeable of HSSE policies and Government regulations (NSC, TDG, Dangerous

Goods, etc.) are followed by Drivers

Safety Commitments

We make safety a part of every decision
We make safety personal
We have the courage to intervene

Apply About employer

More about this job

Responsibilities

Support the Terminal Manager in delivering safe, efficient, and profitable customer service by maintaining customer and driver relationships, conducting site visits, and coordinating orientations, safety requirements, and operational support. Oversee driver integration and performance, support dispatch and office operations, manage compliance and PPE, and coordinate incident response and safety activities.

Requirements

A valid Class 1 or Class A commercial license and a high school diploma or equivalent are required. The role calls for approximately three years of relevant experience, along with strong communication, relationship-building, leadership, customer service, and knowledge of HSSE policies and applicable government regulations.

Skills

Relationship Building
Customer Service
Communication
Interpersonal Skills
Conflict Management
Coaching And Training
People Leadership
Change Management
Problem-Solving
Safety Compliance
Incident Investigation
Risk Assessment
Dispatch Support
Technology Proficiency
Regulatory Compliance
Adaptability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Health And Wellness Benefits
Paid Vacation
Paid Sick Time
Company Holidays
Paid Volunteer Time
Pension Plan
Tuition Reimbursement
Training And Development
Career Development

Visa sponsorship

Not detected in the job text

Keywords

Class 1 License
Class A Commercial License
Truck Transportation
Terminal Operations
Driver Orientation
Customer Relations
Dispatch
Safe Work Permits
Site-Specific Orientation
Journey Management
Field-Level Risk Assessment
Safety Compliance
HSSE
Incident Investigation
Drug And Alcohol Testing
Personal Protective Equipment
Bill Of Lading
National Safety Code
Government Regulations
Driver Performance Management
Operational Excellence
Customer Service
Safety Meetings
Compliance Documentation
Technology Training

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