Specialist, Field Representative

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Pay Details

The base salary for this position will be commensurate with experience. The salary range for this role is $70,000 to $90,000 annually.

Job Details

Trimac Transportation is a North American company with 80 years of history with an ambition to embrace a changing and data-driven future. We are looking for candidates who want to join us on our journey!

The Specialist, Field Representative is responsible for supporting the Terminal Manager in the efficient, safe, and profitable delivery of service to our customers in an assigned designated region. The Specialist, Field Representative is accountable for overseeing the integration of new and supervision of existing drivers to ensure work performance aligns with Trimac safety and operational excellence and standards.

This role reports to the Terminal Manager and interacts with Drivers, Dispatchers, Service Centers, and internal departments including Management, Safety, People & Culture, and key contacts with local customers

Please note that a valid Class 1 License is a requirement to be considered for this position. 

Who You Are

• Able to build relationships with Customers and Drivers• Able to deal with problems and manage conflict• Deal with difficult situations and conversations• Excellent interpersonal and strong communication skills• Able to lead and manage people including coaching and teaching• Exceptional customer service skills• Ability to champion change• Technologically competent• Knowledgeable of HSSE policies and Government regulations (NSC, TDG, Dangerous Goods, etc.) are followed by Drivers

Responsibilities

This position is responsible for:

• Building and maintaining relationships with Customers and Drivers• Conducting regular site visits with Customers and Drivers• Identifying new business opportunities with existing Customers• Ensuring site-specific orientation, Safe Work Permits are current and compliant for existing Customers and communicated to Drivers• Setting up site-specific orientation with new Customers and Drivers• Creating and maintaining location maps and journey management packages• Attending ongoing Customer and operations meetings including safety• Conducting Field Level Risk Assessments and communicating results• Troubleshooting issues regarding service deviations and direct Customer concerns as they arise with both Drivers and Operations• As required, gather completed signed tickets (Bill of Ladings BOL) from customer sites• Reviewing, assessing, and approving performance, and requirements of new Drivers post orientation• Liaise with Area Manager in the hiring, performance, and termination process for Drivers• Managing general day-to-day office operations• Providing accurate information on resource and equipment needs• Assisting and supporting Company Dispatch• Ensuring all safe work practices are being monitored and implemented• Coordinating Drug & Alcohol processes including pre-hire and post-incident• Responding, conducting, and investigating incidents in collaboration with Area Manager and HSSE• Communicating mandatory attendance at Quarterly Safety meetings• Being accountable for the supply and distribution of appropriate PPE• Participating in safety lanes in coordination with HSSE• Following up with Drivers on all required and ongoing compliance documentation• Champion, train, assist and troubleshoot the utilization of Company-specific technology• On-Call per schedule• Being flexible and adaptable to complete site-specific duties and tasks as required

Qualifications

• Must have a Class 1 license / Class A Commercial License• High School Diploma or equivalent is required• Approximately 3 years of relevant experience either in a similar role or gained through formal apprenticeships

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene