Receptionist, NWC
- Alert Bay, BC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Full Time | Alert Bay
Receptionist, 'Namgis Wellness Centre (NWC)
Department: 'Namgis Wellness Centre
Reports To: Wellness Centre Program Manager or designate
Employment Type: Full Time
Hours of Work: Monday - Friday, 8:30 AM - 4:30 PM
Location: Alert Bay, British Columbia
Compensation: $22.87 - $26.54 per hour
Position Summary
The Receptionist is the first point of contact for clients, community members, visitors, staff, and partner agencies at NWC. The position provides respectful front-desk service, administrative coordination, appointment and communication support, and accurate handling of confidential information. The role supports a welcoming, organized, and client-focused environment while ensuring that inquiries are routed appropriately and daily office functions are completed efficiently.
Key Roles And Responsibilities
Start Step Wage: $22.87 an hour
Annual Salary: $41,623 - $48,303
We thank all applicants for their interest; only shortlisted candidates will be contacted.
Posting will remain open until filled.
Receptionist, 'Namgis Wellness Centre (NWC)
Department: 'Namgis Wellness Centre
Reports To: Wellness Centre Program Manager or designate
Employment Type: Full Time
Hours of Work: Monday - Friday, 8:30 AM - 4:30 PM
Location: Alert Bay, British Columbia
Compensation: $22.87 - $26.54 per hour
Position Summary
The Receptionist is the first point of contact for clients, community members, visitors, staff, and partner agencies at NWC. The position provides respectful front-desk service, administrative coordination, appointment and communication support, and accurate handling of confidential information. The role supports a welcoming, organized, and client-focused environment while ensuring that inquiries are routed appropriately and daily office functions are completed efficiently.
Key Roles And Responsibilities
- Greet clients, community members, visitors, and staff in a courteous, culturally respectful, and trauma-informed manner.
- Answer and direct telephone calls, and in-person inquiries to the appropriate staff member or program area.
- Provide general information about NWC services, office hours, appointment procedures, and referral pathways within the limits of the role.
- Schedule and document appointments, meetings as directed.
- Maintain calendars, contact lists, mail logs, sign-in records, visitor logs, and other administrative tracking tools as required.
- Prepare, format, photocopy, scan, file, and distribute correspondence, forms, notices, and program materials.
- Receive, sort, and distribute incoming mail and deliveries, and coordinate outgoing mail or courier items.
- Support supply ordering, inventory tracking, basic purchase documentation, and administrative filing under direction.
- Handle personal, client, health, staff, and program information with strict confidentiality and in accordance with applicable policy and privacy requirements.
- Assist Wellness staff with routine program administration, meeting preparation, attendance lists, materials, forms, and follow-up communications.
- Participate in staff meetings, training, emergency drills, and continuous improvement activities as required.
- Use Microsoft 365, Outlook, Teams, Word, Excel, SharePoint or other approved systems to complete routine office tasks.
- Good communication skills, including the ability to remain calm and helpful in a busy reception environment.
- Good organizational skills and follow-through on messages, appointments, forms, and records.
- Ability to prioritize routine tasks, manage interruptions, and ask for direction when issues require staff or supervisor involvement.
- Respectful understanding of 'Namgis community context, Indigenous wellness approaches.
- Fitness for Duty and Wellness.
- Satisfactory criminal record check, and vulnerable sector check if required for the program or position duties.
- Successful completion of probationary period and required orientation or training.
Start Step Wage: $22.87 an hour
Annual Salary: $41,623 - $48,303
We thank all applicants for their interest; only shortlisted candidates will be contacted.
Posting will remain open until filled.
More about this job
Responsibilities
Welcome clients, visitors, staff, and community members; respond to calls and inquiries; and direct people to the appropriate staff or program. Coordinate appointments and routine office administration, maintain records and correspondence, handle confidential information, and support Wellness Centre staff with program activities.
Requirements
The role calls for strong communication and organizational skills, the ability to manage interruptions and follow through on routine tasks, and respectful understanding of the Namgis community context and Indigenous wellness approaches. A satisfactory criminal record check and any required vulnerable sector check, along with successful completion of orientation, training, and probation, are conditions of employment.
Skills
- Reception
- Customer Service
- Telephone and In-Person Inquiry Handling
- Appointment Scheduling
- Calendar Management
- Administrative Coordination
- Records Management
- Confidentiality
- Microsoft 365
- Outlook
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- SharePoint
- Organization
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Healthcare
- Social Services
Keywords
- Reception
- Front Desk
- Client Service
- Community Engagement
- Trauma-Informed Service
- Indigenous Wellness
- Namgis Community
- Appointment Scheduling
- Calendar Management
- Telephone Handling
- Administrative Coordination
- Confidential Information
- Privacy Requirements
- Records Management
- Mail and Deliveries
- Supply Ordering
- Inventory Tracking
- Microsoft 365
- Outlook
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- SharePoint
- Meeting Preparation
- Emergency Drills