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Added 6 mins ago
SD
Post Office Manager, Hourly Full Time Day
Shoppers Drug Mart
Hamilton, ON
- Full-time
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
Added 6 mins ago
Lab Technician - Chemistry
Wilfrid Laurier University
Waterloo, ON
At Laurier, we are a community. It’s what brings our students here and what keeps our people here.
Added 6 mins ago
LC
Pharmacist
Loblaw Companies Limited
Edmonton, AB
- Full-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s…
Added 6 mins ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Ottawa, ON · Toronto, ON
- Full-time
- Temporary
Supports the Manager and or Director and the rest of their Supporter Engagement Team in the development of donor and participant fundraising programs, including Run for The Cure, Relay for…
Added 6 mins ago
B
General Repair Technician
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- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 6 mins ago
OPERATIONS SUPPORT OFFICER
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Added 6 mins ago
Manager, Ad Operations Business Services (Contract)
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Canadian Blood Services is looking for a Temporary Full-Time Manager, Marketing Operations to join our dynamic Integrated Marketing team in our Donor Engagement and Corporate Reputation…
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Manager, Distribution Centre Productivity - East (hybrid - Boucherville)
RONA
Boucherville, QC
- Full-time
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the…
Added 6 mins ago
KH
Property Manager
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- Full-time
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Added 6 mins ago
R
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Grand-Mère, QC
- Full-time
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Added 6 mins ago
LT
Junior Product Manager
Lorex Technology
Markham, ON
- $60,000 to $70,000 CAD / year
- Full-time
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Added 6 mins ago
R
Final Mile Coordinator ( Tuesday to Saturday 12PM -8:30 PM)
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- Full-time
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Added 6 mins ago
MI
Senior Backend Engineer, Integrations
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Toronto, ON
- Full-time
…600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and…
Added 6 mins ago
CG
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- Full-time
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Added 21 mins ago
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- Full-time
The Clinical Support Manager is an integral member of the hospital management team. They provide leadership during off-business hours and weekends to ensure effective, efficient operations…
Added 21 mins ago
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Vancouver, BC
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Collaborative, engaging workplace culture – we are passionate about our people!
Added 21 mins ago
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Account Manager, Enterprise Sales
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Mississauga, ON
- Full-time
The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A…
Added 21 mins ago
CR
Track Supervisor
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Added 21 mins ago
SI
HACCP Technician
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Added 21 mins ago
A
Forward Deployed AI Engineer - Associate Manager
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Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
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Added 21 mins ago
Software Development Manager, Amazon Fulfillment Technologies (AFT) - Outbound/Flow
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We are seeking a talented technical professional with strong software engineering and people management skills to be our Software Development Manager. You will manage a team building…
Added 21 mins ago
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DYNAMITE - Team Leader FT - Centre Eaton Montreal
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Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 21 mins ago
FB
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Toronto, ON
- $66,000 to $76,000 CAD / year
- Full-time
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards…
Added 21 mins ago
O
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OMERS
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- Full-time
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Trinity Western University

Administrative Assistant, Enrolment Operation

Langley (District), BC, Canada
Langley, BC, Canada

$42,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $42,000 to $45,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Purpose and Summary

The Administrative Assistant, Enrolment Operations provides essential support within Trinity Western University’s enrolment and student services ecosystem. This role blends front-line service, administrative support, and digital communication management.

As the first point of contact for many prospective students, families, and campus visitors, the Assistant ensures a welcoming, responsive, and professional experience. The role also supports enrolment logistics, campus visit coordination, and CRM data integrity, contributing to smooth enrolment processes and effective cross-departmental collaboration.

Key Areas of Accountability

Reception & Campus Engagement

Maintain a welcoming and professional environment for campus guests, prospective students, and current students
Oversee the reception area, ensuring cleanliness and order
Issue guest parking passes and campus maps when needed
Open and close the Enrolment Office daily
Provide backup support for TWU Service Hub reception duties

Digital & Front Desk Communication

Respond promptly and professionally to phone calls, text messages, online tickets, TWU chat inquiries, and walk-ins in line with service-level standards
Monitor and clear ticket queues daily, ensuring timely resolution and follow-up
Provide Tier 1 support for student services (e.g., admissions, recruitment team, financial aid) where possible

CRM Data Integrity

Regularly review CRM records for duplicates and perform de-duplication tasks
Support data entry and admissions-related processes as required by Enrolment Management Leadership

Campus Knowledge & Information Resource

Maintain up-to-date knowledge of TWU’s programs, services, and campus infrastructure
Serve as a central “Information Resource” for visitors, staff, and students
Stay informed about TWU events and activities

Escalation & Tier 2 Coordination

Escalate complex requests, issues, or system outages to Tier 2 support promptly and effectively

Administrative & Enrolment Support

Process returned mail and update CRM records accordingly
Provide general administrative support to the enrolment operations team and leadership

Team Participation and Involvement

Actively contribute as a member of the Enrolment Operations Team, by offering feedback, sharing ideas, and supporting team goals
Collaborate with colleagues and stakeholders to deliver world-class customer service with efficiency and humility

Key Interactions

Key Internal Departments / Teams Interaction: TWU community, faculty, staff, current students

Reports : Not Applicable

Reports to : Manager, Enrolment Operations

Key External Stakeholders: General public, prospective students, alumni, parents, and friends of TWU

Job Standards and Requirements

Education : Post-secondary degree or diploma in business, administration or a related field.

Experience

1 to 2 years of customer service and/or help desk experience is preferred
Proficiency with computers; comfortable navigating web-based applications
Working knowledge of Microsoft office Suite (Word, Excel, Outlook)
Experience working in a university, college, or educational services setting is an asset

Knowledge And Skills

Understanding of confidentiality standards and privacy legislation (e.g. FOIPPA in BC)
Knowledge of customer service best practices in professional or educational contexts
Familiarity with CRM systems (e.g. Salesforce, Jenzabar, or similar) is an asset
Understanding of post-secondary enrolment processes is an advantage
Strong interpersonal and communication skills both written and verbal
Ability to manage multiple administrative and service requests simultaneously in a high traffic environment
Proficiency in handling difficult conversations with grace, professionalism, and empathy
High level accuracy in managing records, data entry, and correspondence
Strong problem-solving skills with a service-oriented mindset
Capacity to work both independently and collaboratively with a team

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits Of Working At TWU

A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
Annual statutory holidays (14) with generous vacation accruement.
Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
Torch tuition scholarship for dependents of eligible employees attending TWU.
Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
Subsidized meals at the main cafeteria.
Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
Free employee parking on campus.
Special community events throughout the year.
Employee and Family Assistance Plan (EFAP).
A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.

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More about this job

Responsibilities

Provide welcoming front-desk and digital customer service to prospective and current students, visitors, and other university community members, including managing reception, inquiries, and service tickets. Support enrolment operations through campus visit coordination, CRM record maintenance, returned-mail processing, administrative tasks, and escalation of complex requests.

Requirements

A post-secondary degree or diploma in business, administration, or a related field is required, and one to two years of customer service or help desk experience is preferred. Candidates should have strong communication and organizational skills, computer and Microsoft Office proficiency, accuracy in data handling, and the ability to manage multiple requests; CRM or post-secondary education experience is an asset.

Skills

Customer Service
Front Desk Reception
Administrative Support
Written And Verbal Communication
CRM Data Management
Data Entry
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Web-Based Applications
Problem-Solving
Record Accuracy
Confidentiality And Privacy
Conflict Resolution
Team Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Insurance
RRSP Matching Program
Statutory Holidays
Vacation
Tuition Benefit
Dependent Tuition Scholarship
Fitness And Gym Facilities
Library Access
Subsidized Meals
Employee Discounts
Counselling
Sick Days
Personal Days
Health And Wellness Spending Account
Recreational Equipment Rentals
Free Employee Parking
Employee And Family Assistance Plan

Visa sponsorship

Not detected in the job text

Keywords

Enrolment Operations
Higher Education
Customer Service
Help Desk
Reception
Student Services
Admissions
Recruitment
Financial Aid
Campus Visits
CRM
Salesforce
Jenzabar
Data Integrity
Data Entry
De-Duplication
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Web-Based Applications
Service-Level Standards
Ticket Queues
Tier 1 Support
Tier 2 Escalation
Returned Mail
Confidentiality
FOIPPA
Privacy Legislation
Post-Secondary Enrolment

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