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Added 1 min ago
SL
Cleaner
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
- Part-time
Written and oral communication skills acceptable to the employer that meet the requirements of the role of Aide – Environmental Services.
Added 1 min ago
SH
Pharmacy Supervisor (Vancouver, On-Site)
Sentrex Health Solutions
Vancouver, BC
- Full-time
…cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative…
Added 1 min ago
SL
Cleaner
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
- Full-time
Written and oral communication skills acceptable to the employer that meet the requirements of the role of Aide – Environmental Services.
Added 1 min ago
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Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
We are currently looking for an Account Manager to join our Sales team with a proven track record of successfully making a positive impact in his/her previous career. You are insanely…
Added 1 min ago
CR
Track Supervisor
Cando Rail & Terminals
Jansen, SK
- Full-time
Cando provides specialized rail operating services. We provide a wide range of rail services including short line operations, industrial switching, material handling, terminal & transload…
Added 1 min ago
SC
Financial Service Representative Development
StellerVista Credit Union
Castlegar, BC
- Full-time
As the Financial Services Representative, you will provide quality service to members and contribute to the success of the branch through the achievement of established retail sales goals…
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Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…research position. A Forward Deployed AI Engineer-Associate Manager is a production engineer who works embedded inside a client's enterprise, shoulder to shoulder with their teams, to make…
Added 1 min ago
Software Development Manager, Amazon Fulfillment Technologies (AFT) - Outbound/Flow
Amazon
Toronto, ON
…and people management skills to be our Software Development Manager. You will manage a team building large-scale distributed systems that power Amazon's fulfillment centers worldwide. If…
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A
Regional Service Agent
Allstate
AB · Edmonton North Agency
- Full-time
…providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with…
Added 1 min ago
CS
Part Time Health Care Aide- Weekends, Evening
Cogir Senior Living
Calgary, AB · Scenic Acres
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 1 min ago
CS
Part Time Health Care Aide- Weekends, Evening
Cogir Senior Living
Calgary, AB · Scenic Acres
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 1 min ago
Full Time Cook- Temporary, 6:30am-2:30pm
Cogir Senior Living
Edmonton, AB · Glenora Park
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
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Senior Relationship Manager Agriculture, Commercial Financial Services
RBC
Pembina, MB · Steinbach, MB
- Full-time
Deep products and services knowledge dependent on industry specialization
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Client Advisor Intern
RBC
Norfolk, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
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Transaction Services Manager  - Financial Services (Bilingual FR/EN)
PwC
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
As a Transaction Services Manager (Bilingual FR/EN) , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 1 min ago
EG
Municipal Engineer - Major Projects
Egis Group
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
…multidisciplinary project teams and reporting to a Project Manager, the role is responsible for roadway and municipal engineering design across provincial and municipal jurisdictions,…
Added 1 min ago
Manager, Investigations
Real Estate Council of Ontario
Toronto, ON
Reporting to the Head, Legal Services, the Manager, Investigations provides strategic and operational leadership for RECO's investigations program under the Trust in Real Estate Services…
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General Accountant – Accounts Payable
Real Estate Council of Ontario
Toronto, ON
…Ontario and enhances consumer confidence in the real estate services sector. RECO’s commitment to pursuing trust in every transaction means consumers can navigate the real estate market…
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Product Owner - Small Business Insurance
TD
Markham, ON · Montreal, QC
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
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Residential Claims Advisor II
TD
Saint John, NB · Halifax, NS · Markham, ON
- Full-time
Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary
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Quality Clerk
AtkinsRéalis
Kincardine, ON
- Full-time
Reporting to the Quality Manager, the Quality Administrator is to provide administrative assistance to the Quality department.
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A
Chargé De Projets D'outillage
Actalent
QC · Saint-Benoît, QC
- $38 to $60 CAD / hour
- Contract
Lancer des appels d'offres pour les projets et sélectionner les fournisseurs les plus adaptés, en s'assurant de la qualité et de la conformité des services et produits fournis.
Added 1 min ago
PP
Aseptic Manufacturing Training Manager
Pillar5 Pharma Inc.
ON · Ontario, Canada
- $125,000 to $135,000 CAD / year
- Full-time
The Aseptic Manufacturing Training Manager builds and leads our GMP, aseptic, and technical training program for Aseptic Manufacturing and supporting departments. This is a new, critical…
Added 1 min ago
CC
Senior Product Manager-RQ11666 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Senior Product Manager-RQ11666 (CANADA) - Onsite
Added 1 min ago
BT
Private Enterprise Manager
Baker Tilly Canada
Dartmouth, NS
- Full-time
We are looking for a Private Enterprise Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…

Trinity Western University

Administrative Assistant, Enrolment Operation

Langley (District), BC, Canada
Langley, BC, Canada

$42,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $42,000 to $45,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Purpose and Summary

The Administrative Assistant, Enrolment Operations provides essential support within Trinity Western University’s enrolment and student services ecosystem. This role blends front-line service, administrative support, and digital communication management.

As the first point of contact for many prospective students, families, and campus visitors, the Assistant ensures a welcoming, responsive, and professional experience. The role also supports enrolment logistics, campus visit coordination, and CRM data integrity, contributing to smooth enrolment processes and effective cross-departmental collaboration.

Key Areas of Accountability

Reception & Campus Engagement

Maintain a welcoming and professional environment for campus guests, prospective students, and current students
Oversee the reception area, ensuring cleanliness and order
Issue guest parking passes and campus maps when needed
Open and close the Enrolment Office daily
Provide backup support for TWU Service Hub reception duties

Digital & Front Desk Communication

Respond promptly and professionally to phone calls, text messages, online tickets, TWU chat inquiries, and walk-ins in line with service-level standards
Monitor and clear ticket queues daily, ensuring timely resolution and follow-up
Provide Tier 1 support for student services (e.g., admissions, recruitment team, financial aid) where possible

CRM Data Integrity

Regularly review CRM records for duplicates and perform de-duplication tasks
Support data entry and admissions-related processes as required by Enrolment Management Leadership

Campus Knowledge & Information Resource

Maintain up-to-date knowledge of TWU’s programs, services, and campus infrastructure
Serve as a central “Information Resource” for visitors, staff, and students
Stay informed about TWU events and activities

Escalation & Tier 2 Coordination

Escalate complex requests, issues, or system outages to Tier 2 support promptly and effectively

Administrative & Enrolment Support

Process returned mail and update CRM records accordingly
Provide general administrative support to the enrolment operations team and leadership

Team Participation and Involvement

Actively contribute as a member of the Enrolment Operations Team, by offering feedback, sharing ideas, and supporting team goals
Collaborate with colleagues and stakeholders to deliver world-class customer service with efficiency and humility

Key Interactions

Key Internal Departments / Teams Interaction: TWU community, faculty, staff, current students

Reports : Not Applicable

Reports to : Manager, Enrolment Operations

Key External Stakeholders: General public, prospective students, alumni, parents, and friends of TWU

Job Standards and Requirements

Education : Post-secondary degree or diploma in business, administration or a related field.

Experience

1 to 2 years of customer service and/or help desk experience is preferred
Proficiency with computers; comfortable navigating web-based applications
Working knowledge of Microsoft office Suite (Word, Excel, Outlook)
Experience working in a university, college, or educational services setting is an asset

Knowledge And Skills

Understanding of confidentiality standards and privacy legislation (e.g. FOIPPA in BC)
Knowledge of customer service best practices in professional or educational contexts
Familiarity with CRM systems (e.g. Salesforce, Jenzabar, or similar) is an asset
Understanding of post-secondary enrolment processes is an advantage
Strong interpersonal and communication skills both written and verbal
Ability to manage multiple administrative and service requests simultaneously in a high traffic environment
Proficiency in handling difficult conversations with grace, professionalism, and empathy
High level accuracy in managing records, data entry, and correspondence
Strong problem-solving skills with a service-oriented mindset
Capacity to work both independently and collaboratively with a team

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits Of Working At TWU

A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
Annual statutory holidays (14) with generous vacation accruement.
Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
Torch tuition scholarship for dependents of eligible employees attending TWU.
Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
Subsidized meals at the main cafeteria.
Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
Free employee parking on campus.
Special community events throughout the year.
Employee and Family Assistance Plan (EFAP).
A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.

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More about this job

Responsibilities

Provide welcoming front-desk and digital customer service to prospective and current students, visitors, and other university community members, including managing reception, inquiries, and service tickets. Support enrolment operations through campus visit coordination, CRM record maintenance, returned-mail processing, administrative tasks, and escalation of complex requests.

Requirements

A post-secondary degree or diploma in business, administration, or a related field is required, and one to two years of customer service or help desk experience is preferred. Candidates should have strong communication and organizational skills, computer and Microsoft Office proficiency, accuracy in data handling, and the ability to manage multiple requests; CRM or post-secondary education experience is an asset.

Skills

Customer Service
Front Desk Reception
Administrative Support
Written And Verbal Communication
CRM Data Management
Data Entry
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Web-Based Applications
Problem-Solving
Record Accuracy
Confidentiality And Privacy
Conflict Resolution
Team Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Insurance
RRSP Matching Program
Statutory Holidays
Vacation
Tuition Benefit
Dependent Tuition Scholarship
Fitness And Gym Facilities
Library Access
Subsidized Meals
Employee Discounts
Counselling
Sick Days
Personal Days
Health And Wellness Spending Account
Recreational Equipment Rentals
Free Employee Parking
Employee And Family Assistance Plan

Visa sponsorship

Not detected in the job text

Keywords

Enrolment Operations
Higher Education
Customer Service
Help Desk
Reception
Student Services
Admissions
Recruitment
Financial Aid
Campus Visits
CRM
Salesforce
Jenzabar
Data Integrity
Data Entry
De-Duplication
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Web-Based Applications
Service-Level Standards
Ticket Queues
Tier 1 Support
Tier 2 Escalation
Returned Mail
Confidentiality
FOIPPA
Privacy Legislation
Post-Secondary Enrolment

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