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Added 1 min ago
SI
Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
…position supports a wide variety of company administrative operations in a prompt and professional manner. The incumbent is responsible for organizing and coordinating office operations and…
Added 1 min ago
AU
Security Guard - Hotel Setting
Allied Universal
Winnipeg, MB
- $16 CAD / hour
- Full-time
Allied Universal is seeking an experienced Security guard to oversee security operations at our Canadian site in Winnipeg, Manitoba.
Added 1 min ago
CC
Specialist, Work Management
Cameco Corporation
Saskatoon, SK
- Full-time
Reporting to the manager, work management processes, you will play an important role in strengthening work management practices across Cameco’s Canadian operations. You will support the…
Added 1 min ago
A
Power System Engineer
ABB
QC · Saint-Laurent, Quebec
- Full-time
This role reports to: Project Operations Manager
Added 46 mins ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
…specifications, schedules, construction contracts, shop drawings, RFI, site instructions, change orders, building permits, invoices, projected revenue reports, staffing reports, document…
Added 46 mins ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto, ON location. As the Service Manager, you will be responsible for the…
Added 46 mins ago
L
Manager, Asset Protection & Safety, Global Fulfillment | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
The Manager, Health & Safety, Brampton owns the day to day execution of health and safety across the Brampton campus. This role is the safety authority at the campus, delivering the…
Added 46 mins ago
Project Coordinator (Construction)
Region of Waterloo
Kitchener, ON
Writes building/project notices when the public and internal operations are impacted.
Added 46 mins ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Site: WRHA Community Health Services - Access Transcona
Added 1 hour ago
CC
Filler Operator
Central City Brewers + Distillers
Surrey, BC
- $19 to $21 CAD / hour
- Full-time
This is a permanent full-time position that requires availability for all shifts. Overtime may be required based on operational needs. The Filler Operator reports to the Operations Manager.
Added 1 hour ago
1
M&A Integrations Coordinator
123Dentist
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Reporting to the Manager, M&A Integrations, the M&A Integrations Coordinator plays a key role in supporting the onboarding and transition of newly acquired dental practices across Canada.
Added 1 hour ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Site operations: Oversee day-to-day research operations across sites, including workflows, staffing, coordination of research teams, problem-solving, and SOP development and maintenance.
Added 1 hour ago
L
Manager - Asset Protection, Safety and Strategy (Global Fulfillment) | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
Within Global Fulfillment AP&S, Strategy & Operations, the Manager, AP&S Strategy & Operations role translates enterprise and functional strategy into coordinated execution across AP-H&S…
Added 1 hour ago
CP
Resident Services Agent CRS ON
Concert Properties
Toronto, ON
- $56,000 to $58,000 USD / year
- Full-time
This position will report to the Community Manager or Resident Services Manager
Added 1 hour ago
TH
Registered Nurse (Full-Time) - MH 6J In-Patient Medicine
Trillium Health Partners
ON · ON, Canada
- Full-time
…Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through…
Added 1 hour ago
TH
Lactation Consultant | Full time | CVH | Breastfeeding Clinic
Trillium Health Partners
ON · ON, Canada
- Full-time
…Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through…
Added 1 hour ago
TH
Registered Practical Nurse (Part-Time) - CVH 1D In-Patient Medicine
Trillium Health Partners
ON · ON, Canada
- Part-time
…Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through…
Added 1 hour ago
TH
Discharge Planner
Trillium Health Partners
ON · ON, Canada
- Full-time
Site: Credit Valley Hospital, RCC, THP-UHN RCC. *Work location may vary based on operational needs*
Added 1 hour ago
TH
Registered Nurse -CVH 2B Medical
Trillium Health Partners
Canada
- Full-time
…Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through…
Added 1 hour ago
A
Ingénieur Industriel
Actalent
Laval, QC
- $45 to $60 CAD / hour
- Contract
Cette équipe est très dynamique, le manager est très extraverti et motivé pour démarrer ces projets. L'équipe travaille 5 jours sur site.
Added 1 hour ago
AC
Chef De Projet | Project Manager
Aston Carter
Laval, QC
- $38 to $50 CAD / hour
- Contract
Le poste est entièrement basé sur site, dans un environnement de fabrication dynamique. La semaine de travail typique est denviron 40 heures, avec des périodes de fermeture structurées…
Added 1 hour ago
H
Specialist – Project Planning & Integration
Hays
Sudbury, ON
- $110,000 to $125,000 CAD / year
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada . The role is responsible for planning and scheduling across multiple studies and projects, ensuring the…
Added 1 hour ago
A
Power System Engineer
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
This role reports to: Project Operations Manager
Added 2 hours ago
R
Relationship Manager Commercial Accounts- EN
RBC
Laval, QC
- Full-time
Be on your client’s path, visiting your clients on-site to gain a thorough understanding of their business objectives and operations
Added 2 hours ago
AS
Vmware Consultant
Alquemy Search & Consulting
AB · Edmonton, AB
- Contract
…test plans, test results, implementation plans, transition to operations, processes/procedures) and other documents as…

Trinity Western University

Administrative Assistant, Enrolment Operation

Langley (District), BC, Canada
Langley, BC, Canada

$42,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $42,000 to $45,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Purpose and Summary

The Administrative Assistant, Enrolment Operations provides essential support within Trinity Western University’s enrolment and student services ecosystem. This role blends front-line service, administrative support, and digital communication management.

As the first point of contact for many prospective students, families, and campus visitors, the Assistant ensures a welcoming, responsive, and professional experience. The role also supports enrolment logistics, campus visit coordination, and CRM data integrity, contributing to smooth enrolment processes and effective cross-departmental collaboration.

Key Areas of Accountability

Reception & Campus Engagement

Maintain a welcoming and professional environment for campus guests, prospective students, and current students
Oversee the reception area, ensuring cleanliness and order
Issue guest parking passes and campus maps when needed
Open and close the Enrolment Office daily
Provide backup support for TWU Service Hub reception duties

Digital & Front Desk Communication

Respond promptly and professionally to phone calls, text messages, online tickets, TWU chat inquiries, and walk-ins in line with service-level standards
Monitor and clear ticket queues daily, ensuring timely resolution and follow-up
Provide Tier 1 support for student services (e.g., admissions, recruitment team, financial aid) where possible

CRM Data Integrity

Regularly review CRM records for duplicates and perform de-duplication tasks
Support data entry and admissions-related processes as required by Enrolment Management Leadership

Campus Knowledge & Information Resource

Maintain up-to-date knowledge of TWU’s programs, services, and campus infrastructure
Serve as a central “Information Resource” for visitors, staff, and students
Stay informed about TWU events and activities

Escalation & Tier 2 Coordination

Escalate complex requests, issues, or system outages to Tier 2 support promptly and effectively

Administrative & Enrolment Support

Process returned mail and update CRM records accordingly
Provide general administrative support to the enrolment operations team and leadership

Team Participation and Involvement

Actively contribute as a member of the Enrolment Operations Team, by offering feedback, sharing ideas, and supporting team goals
Collaborate with colleagues and stakeholders to deliver world-class customer service with efficiency and humility

Key Interactions

Key Internal Departments / Teams Interaction: TWU community, faculty, staff, current students

Reports : Not Applicable

Reports to : Manager, Enrolment Operations

Key External Stakeholders: General public, prospective students, alumni, parents, and friends of TWU

Job Standards and Requirements

Education : Post-secondary degree or diploma in business, administration or a related field.

Experience

1 to 2 years of customer service and/or help desk experience is preferred
Proficiency with computers; comfortable navigating web-based applications
Working knowledge of Microsoft office Suite (Word, Excel, Outlook)
Experience working in a university, college, or educational services setting is an asset

Knowledge And Skills

Understanding of confidentiality standards and privacy legislation (e.g. FOIPPA in BC)
Knowledge of customer service best practices in professional or educational contexts
Familiarity with CRM systems (e.g. Salesforce, Jenzabar, or similar) is an asset
Understanding of post-secondary enrolment processes is an advantage
Strong interpersonal and communication skills both written and verbal
Ability to manage multiple administrative and service requests simultaneously in a high traffic environment
Proficiency in handling difficult conversations with grace, professionalism, and empathy
High level accuracy in managing records, data entry, and correspondence
Strong problem-solving skills with a service-oriented mindset
Capacity to work both independently and collaboratively with a team

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits Of Working At TWU

A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
Annual statutory holidays (14) with generous vacation accruement.
Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
Torch tuition scholarship for dependents of eligible employees attending TWU.
Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
Subsidized meals at the main cafeteria.
Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
Free employee parking on campus.
Special community events throughout the year.
Employee and Family Assistance Plan (EFAP).
A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.

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More about this job

Responsibilities

Provide welcoming front-desk and digital customer service to prospective and current students, visitors, and other university community members, including managing reception, inquiries, and service tickets. Support enrolment operations through campus visit coordination, CRM record maintenance, returned-mail processing, administrative tasks, and escalation of complex requests.

Requirements

A post-secondary degree or diploma in business, administration, or a related field is required, and one to two years of customer service or help desk experience is preferred. Candidates should have strong communication and organizational skills, computer and Microsoft Office proficiency, accuracy in data handling, and the ability to manage multiple requests; CRM or post-secondary education experience is an asset.

Skills

Customer Service
Front Desk Reception
Administrative Support
Written And Verbal Communication
CRM Data Management
Data Entry
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Web-Based Applications
Problem-Solving
Record Accuracy
Confidentiality And Privacy
Conflict Resolution
Team Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Insurance
RRSP Matching Program
Statutory Holidays
Vacation
Tuition Benefit
Dependent Tuition Scholarship
Fitness And Gym Facilities
Library Access
Subsidized Meals
Employee Discounts
Counselling
Sick Days
Personal Days
Health And Wellness Spending Account
Recreational Equipment Rentals
Free Employee Parking
Employee And Family Assistance Plan

Visa sponsorship

Not detected in the job text

Keywords

Enrolment Operations
Higher Education
Customer Service
Help Desk
Reception
Student Services
Admissions
Recruitment
Financial Aid
Campus Visits
CRM
Salesforce
Jenzabar
Data Integrity
Data Entry
De-Duplication
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Web-Based Applications
Service-Level Standards
Ticket Queues
Tier 1 Support
Tier 2 Escalation
Returned Mail
Confidentiality
FOIPPA
Privacy Legislation
Post-Secondary Enrolment

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