Manager, Maintenance

Manager, Maintenance 

// Facility Services, Campus Operation

Position Purpose and Summary

The Facility Services team at TWU supports the university's mission by ensuring safe, clean, well-maintained, accessible, sustainable buildings, infrastructure, and grounds that are continuously being improved while adhering to data-centric professional standards, through faithful, available, and teachable employees.

Facility Services - Core Values

• Biblical Stewardship 
• Customer Service 
• Operational Excellence

The Manager, Maintenance is responsible for planning, coordinating, and directing all daily functions related to the University’s physical assets. This includes purchasing parts and inventory, staff development, project coordination, and budget management. This role also involves the coordination and management of all Maintenance team members and trade contractors related to facilities and infrastructure repairs.

Key Areas of Accountability

Leadership & Team Management

• Lead and manage the Maintenance Services team.
• Foster a culture of teamwork, stewardship, accountability, customer service, and continuous improvement.
• Responsible for encouraging and maintaining an atmosphere of spiritual growth, skill, and personal development amongst all staff through weekly staff meetings and one-on-ones.
• Recruit, train, mentor, and evaluate all maintenance personnel. 
• Develop succession plans and support employee development.
• Ensure compliance with applicable safety, BC Building Code and Technical Safety requirements, providing opportunities for staff to be trained in safe work procedures and other trades-related (Mechanical, Electrical, Plumbing, and Carpentry) requirements. 
• Ensure timely completion of repairs and maintenance requests.
• Manage all maintenance contractors, vendors, and service relationships.
• Provide maintenance-related support for TWU–LLC and TWU-Richmond.
• Monitor and report on maintenance performance metrics and key performance indicators (KPIs). 
• Provide detailed fiscal and maintenance reports and presentations as required.
• Manage and support Facility Services on-call as needed.
• Participate in the University Occupational Health & Safety Committee.
• Champions Health and Safety initiatives in Facility Services. 
• Participate in the TWU Accessibility Committee. 

Budget Management

• Manage and steward the maintenance budget to ensure expenses do not exceed approved budget levels. 
• Budget tracking, historical reporting and forecasting are a large part of this role. 
• Prepare and manage operating and capital budgets.
• Ensure the Expense Tracker is updated weekly and reconciled monthly to Vena.
• Ensure all vendors' invoices are submitted for payment weekly.
• Monitor expenditures weekly and identify cost-saving opportunities.
• Prepare and present business cases for major repairs and asset replacements.
• Manage procurement processes and approve purchasing decisions.

Facility Maintenance

• Develop and maintain an Asset Maintenance strategy. 
• Plan, organize, and implement maintenance services for all campus buildings. 
• Execute the Facility Services - Service Guide maintenance deliverables, including completion of Service Requests in the prescribed timeline. 
• Ensure preventative maintenance is properly scheduled and implemented. 
• Ensure drawings for existing facilities are accurate and readily available.
• Ensure the Computerized Maintenance Management System (CMMS) potential is maximized.
• Ensure departmental policies and procedures are current and adhered to. 
• Ensure critical assets are identified, and critical spare parts are inventoried in preparation for business continuity. 
• In partnership with Capital Projects, ensure all relevant documentation is received after each renovation or construction project and appropriate drawings are updated.
• Responsible for regularly inspecting all TWU buildings and assets 
• Ensuring clear, planned and timely communication with staff and faculty in all buildings, especially with utility interruptions and major maintenance work. 
• Ensuring cross-departmental collaboration and partnerships with Grounds Services, Building Services, Capital Projects and other departments across Campus. 

Key Interactions

Reports: Maintenance Coordinator, Maintenance Planner and 6 Maintenance Technicians and student workers.

Reports to: Director of Facility Services

Key External Stakeholders: Maintenance Contractors, Vendors, suppliers and consultants.

Job Standards and Requirements

Education and Certifications:

• Two-year diploma in a relevant field (facilities management, engineering technology, or construction management) or a Red Seal trade certification.
• IFMA certification preferred.

Experience:

• 5 to 7 years of related facilities or maintenance experience, at least 3 years supervisory.
• Experience in facilities and maintenance management, multi-agency collaboration, and working in higher education is preferred.

Knowledge and Skills:

• In depth knowledge of WorkSafe regulation and best practices. 
• Knowledge of building systemin a higher education university must possess a strong understanding of building systems, including HVAC, electrical, plumbing, fire protection, building automation, and emergency power systems, while ensuring compliance with safety, environmental, accessibility, and regulatory requirements
• Knowledge of preventive and predictive maintenance practices, asset management, risk mitigation, and emergency preparedness to maintain safe, reliable, and efficient campus operations.
• knowledgeable in budget development, capital planning, deferred maintenance management, energy conservation, and sustainability initiatives.
• Strong leadership, communication, and customer service skills are essential for effectively managing trades staff, contractors, and campus stakeholders while supporting the university's teaching, research, residential, and student life environments.
• Superior interpersonal skills
• Superior managerial and administrative skills in planning, organizing, prioritizing, scheduling, and implementation
• Strong human relations abilities, proven servant leadership ability, excellent oral and written communication skills, an understanding of an academic environment, and a demonstrated strength in budget management
• Demonstrated skill in Servant leadership and resolving conflict 
• Able to make independent decisions and use sound judgment in applying TWU policies, rules, and regulations
• Demonstrated proficiency in Microsoft Office applications and computerized maintenance management systems (CMMS) for work order tracking, reporting, and communication.
• Proven analytical and problem-solving skills
• Broad understanding of some of the building systems: HVAC, Plumbing, Electrical, Elevators, or/and fire safety systems
• Ability to read blueprints
• Ability to work in AutoCAD for plan and drawing editing 

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits Of Working at TWU:

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (14) with generous vacation accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency. 
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Subsidized meals at the main cafeteria. 
• Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.). 
• Free employee parking on campus.
• Special community events throughout the year.
• Employee and Family Assistance Plan (EFAP).
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law. 

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture. 

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.