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Communications Manager
Trinity Western University
Township of Langley, British Columbia
65,000 to 70,000 CAD / year
Full-time · Temporary
Work with the Director, Strategic Communications and stakeholders across the institution to develop and activate a structured and comprehensive communications strategy and calendar that…
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Trinity Western University

Communications Manager

Township of Langley, BC, Canada

Full-time · Temporary

65,000 to 70,000 CAD / year

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Communications Manager develops and executes comprehensive internal and external communication strategies to foster transparency and engagement across the university. This includes overseeing editorial calendars, managing executive communications, and leading a team of communications specialists.

Requirements

Candidates need 5-7 years of management experience and 5 years of leadership in a comparable communications role. A Master's degree in Communications, Marketing, or English is preferred, or a Bachelor's degree with equivalent experience.

Experience

5 to 10 years

Education

bachelor degree
postgraduate degree

Working hours

40 hours per week

Job type

Full-time
Temporary

Work arrangement

On-site

Skills

Editorial Strategy
Content Development
Stakeholder Management
Executive Communications
Crisis Communication
Team Leadership
Budget Planning
Copyediting
KPI Tracking
Strategic Planning
Interpersonal Communication
Critical Thinking
Project Management
SharePoint Management
Mailchimp

Benefits

Extended Health Insurance
Dental Insurance
RRSP Matching Program
Annual Statutory Holidays
Vacation Accruement
Tuition Benefit For Employees
Torch Tuition Scholarship For Dependents
Free Fitness/Gym Facilities Access
Library Access
On-site Store And Cafeteria Discounts
Wellness Benefits
Counselling
Sick Days
Personal Days
Health/Wellness Spending Account
Free Recreational Equipment Rentals
Free Employee Parking
Employee And Family Assistance Plan (EFAP)

Pay amount

$70,000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

SharePoint
Jenzabar
Moodle
Mailchimp
Salesforce
Marketing Cloud
Omnichannel Communication
Editorial Calendar
KPIs
Strategic Imperatives
Executive Leadership Team
Crisis Communication
Institutional Voice
Speechwriting
Talking Points
Internal Communications
Stakeholder Engagement
Higher Education
Content Curation
Digital Signage

Original job description

Position Purpose and Summary

The Communications Manager advances the mission and vision of Trinity Western University by developing and activating comprehensive communication strategies that seek to foster a culture of healthy communication characterized by transparency, alignment, and engagement.

As the communications lead, this role positively impacts organizational culture by overseeing the delivery of timely, relevant, and consistent messages across channels, thereby enhancing organizational effectiveness and ensuring effective communications across the institution.

Key Areas of Accountability

Communications Strategy & Planning

Work with the Director, Strategic Communications and stakeholders across the institution to develop and activate a structured and comprehensive communications strategy and calendar that fosters transparency, alignment, and engagement primarily among faculty, staff, and students, extending to external audiences as necessary
Plan and execute the delivery of timely, relevant, and consistent content and messages across available channels, including the employee intranet (SharePoint), student information (Jenzabar) and learning management systems (Moodle), internal email platforms, digital signage, etc.
Support project communications for institutional initiatives that are advancing the strategic plan, including strategic imperatives and priorities identified by the Executive Leadership Team (ELT)
Proactively engage departments and faculties across the University to plan communications rhythms that ensure appropriate frequency and volume of communications to maximize engagement
Work with leadership across departments and areas to promote, encourage, and activate omnichannel communication strategies in addition to traditional email communications
Establish key performance indicators (KPIs) and engagement metrics to monitor, measure, and assess the impact and effectiveness of communication efforts, calibrating strategies as needed
Leverage feedback and data to inform communication strategies and identify communication gaps and opportunities for potential improvements in both strategy and activation

Editorial Strategy & Content Development

Develop and activate the editorial strategy and calendar for all institutional communications content
Collaborate with the Director, Strategic Communications and fellow team members to create compelling narratives with supporting content that communicate the University’s key messages
Work with departments and areas across the institution to proactively craft, curate, and copyedit content and communications that ensure fidelity to the institutional voice and editorial guidelines
Maintain an editorial calendar that aligns content and communications with the rhythms of the academic year, significant events, milestones, and cultural moments in the life of the University
Collaborate with leadership to identify and address themes emerging from the institutional climate survey that can be addressed through targeted and intentional communications

Institutional & Executive Support

Assist the Director, Strategic Communications and VP, Marketing & Communications in preparing and distributing timely and effective communications and content from executive leadership (ELT).
Collaborate with fellow team members to develop communications pieces on behalf of the University, including, but not limited to, the TWU Magazine, President’s Report, and other University publications
Provide support for executive communications by developing and drafting talking points, video scripts, speechwriting, and key leadership messages for various engagements as needed
Offer strategic counsel, guidance, and support for areas and departments across the institution related to deploying effective communications strategies to key audiences to reach objectives
Support institutional readiness by developing and maintaining protocols and resources to help lead the execution of internal communication during times of change, crisis, or emergency

Team Leadership & Management

Provide effective leadership and management for direct reports by defining priorities, clearly setting expectations, monitoring progress, and continually assessing overall performance
Develop and encourage a healthy and productive working environment that fosters positive relationships with direct reports, fellow team members, and colleagues across the organization
Support the internal communications team in developing proactive solutions to drive success
Lead, coach, and develop all direct reports to optimize their personal and professional progress through 1-to-1 meetings, performance reviews, and informal coaching opportunities

Key Interactions

Reports: Specialist, Digital Communications

Reports to: Director, Strategic Communications

Job Standards and Requirements

Education: Master’s Degree in Communications, Marketing, English or a related field (or Bachelor’s degree with equivalent experience)

Knowledge and Skills:

A proficient understanding of omnichannel communications strategy and management
Proficiency in managing intranet (i.e., SharePoint) and email platforms (i.e., Mailchimp)
Working experience in Microsoft, Salesforce, and Marketing Cloud environments is an asset
Strong interpersonal skills, with the ability to communicate effectively, orally and in writing
Problem-solver with demonstrated critical thinking ability to meet goals creatively
Organized, disciplined, and able to work with minimal direct supervision
Ability to work well under pressure, exuding a mature demeanour in high-pressure situations
Ability to work collaboratively with a team, as well as an independent contributor
Demonstrates a bias for action while knowing when to act independently or consult others
Ability to create annual plans and budgets, including contingency plans to meet goals
5 - 7 years of management experience with an ability to empower others to execute with excellence
5 years of leadership experience in a comparable role and function

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits Of Working at TWU:

A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
Annual statutory holidays (14) with generous vacation accruement.
Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
Torch tuition scholarship for dependents of eligible employees attending TWU.
Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
Subsidized meals at the main cafeteria.
Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
Free employee parking on campus.
Special community events throughout the year.
Employee and Family Assistance Plan (EFAP).
A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.

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