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PC
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L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons…
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…These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To…
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SM
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Added 1 min ago
SM
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Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
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- Full-time
…applications are reviewed and assessed by our dedicated team, not by artificial intelligence (AI). Please note that while this job is posted on Stevenson Memorial Hospital's career page, it…

tripcentral.ca

Sales Development & Coaching Manager

Hamilton, ON, Canada

Salary Range $70,000-$80,000 per year. · Full-time

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Job details

Pay: Salary Range $70,000-$80,000 per year.
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 5+ years of experience in sales, sales coaching, or sales training, ideally in a phone-based or other sales environment.
Posting language: English
Posted: Oct 26, 2026

Original job description

Sales Development & Coaching Manager

About the Role

tripcentral.ca is looking for a Sales Development & Coaching Manager to help our travel sales agents have better conversations and convert more leads. You’ll listen to real calls, spot what’s working and what isn’t, and turn those observations into coaching that changes behaviour.

You’ll work alongside our Director of Sales to focus on skill development: helping each agent improve, one or two behaviours at a time. This is a new role for the company designed to help build a coaching system that works for a growing remote team.

What you’ll do:

Coach sales conversations

Review recorded calls and transcripts to identify improvement opportunities.
Coach agents on every stage of the call: rapport, discovery, explaining value, handling objections, and asking for the booking.
Help agents strengthen voicemails, callbacks, emails, and texts.
Use role-play, call examples, and one-on-one feedback to make improvements stick.

Drive individual improvement

Set focused coaching priorities for each agent and follow up on progress.
Reinforce strengths as well as address gaps.
Partner with line managers on improvement plans when needed.

Build the coaching system

Create a consistent call evaluation framework, coaching guides, and reference materials for a remote team.
Spot recurring challenges and recommend training, process, or technology improvements.
Distinguish between skill gaps, product knowledge gaps, and factors outside an agent’s control.

Measure results

Analyze performance data to improve conversion, follow-up, and other key outcomes.
Track whether coaching is working, accounting for lead source and seasonality.
Share insights with sales leadership, including on daily management calls.

Collaborate across teams

Work alongside the Director of Sales, product specialists, and the recruiting and training team.
Contribute observations to performance appraisals and help build a culture of feedback and continuous improvement.

What We’re Looking For

5+ years of experience in sales, sales coaching, or sales training, ideally in a phone-based or other sales environment.
A track record of improving the performance of individual salespeople.
Understanding of the fundamentals of selling and following a sales process.
Strong listening skills and the ability to give specific, actionable feedback.
A track record of running effective sales role-play that leads to clear gains in performance.
Comfort analyzing sales data and connecting it to what’s happening on calls.
Ability to coach experienced team members.
Experience building evaluation frameworks, scorecards, or training materials.
Experience working with remote or distributed teams.
Travel industry experience is a plus.

What We Offer

Salary Range $70,000-$80,000 per year.
Company Health Benefits
4 weeks vacation to start.

tripcentral.ca is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences and abilities. Accommodations are available on request for candidates taking part in all stages of selection.

There is one (1) open job vacancy for this position

Artificial Intelligence may be used during our recruitment and selection process. All hiring decisions are made by tripcentral.ca’s human recruitment team.

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More about this job

Responsibilities

Review sales calls and communications, coach agents on sales conversations, and set individual improvement priorities with follow-up. Build coaching frameworks and materials, analyze performance outcomes, and share insights with sales leadership and partner teams.

Requirements

Requires at least five years of experience in sales, sales coaching, or sales training, with a track record of improving individual sales performance and running effective role-play. Candidates should be skilled in actionable feedback, sales data analysis, coaching experienced team members, and developing evaluation frameworks; remote-team experience is also sought, while travel industry experience is a plus.

Skills

Sales Coaching
Sales Training
Call Evaluation
Active Listening
Actionable Feedback
Role-Play Facilitation
Sales Performance Improvement
Sales Process
Objection Handling
Lead Conversion
Sales Data Analysis
Coaching Framework Development
Scorecard Development
Remote Team Collaboration
Performance Management
Continuous Improvement

Benefits

Health Benefits
Four Weeks Of Vacation

Visa sponsorship

Not detected in the job text

Keywords

Sales Development
Sales Coaching
Sales Training
Recorded Calls
Call Transcripts
Rapport Building
Needs Discovery
Value Communication
Objection Handling
Booking Conversion
Voicemails
Callbacks
Email Follow-Up
Text Follow-Up
Role-Play
Call Evaluation Framework
Coaching Guides
Scorecards
Performance Data
Lead Source Analysis
Seasonality
Improvement Plans
Remote Team
Travel Arrangements
Performance Appraisals

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