Overnight Dispatch
- Abbotsford, BC, Canada
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Job details
- Experience
- Minimum of 1 year of customer service experience would be an asset
- Posting language
- English
- Posted
Original job description
The Overnight Dispatch is responsible for building and maintaining strong business relationships with multiple drivers to seamlessly coordinate them to successfully service customer loads. Monitor logistic transactions in the evening while communicating effectively and efficiently both internally and externally to achieve high levels of service.
Responsibilities will include:
- Communicating with drivers regularly to ensure on time delivery, sending and receiving all information relevant to the driver performing his/her duties within the Company and customer requirements
- Handling all driver related satellite messages or calls within assigned and overflow queues
- Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel
- Preparing customs clearance paperwork and ensuring it has been submitted the customs broker
- Following up with customs brokers to ensure clearances are completed in a timely manner
- Arranging and booking in repairs for in transit truck breakdowns
Qualifications
- Analytical and critical thinking skills
- Must have reliable transportation
- Strong communication and problem-solving skills
- Proven team player with ability to align position goals with corporate strategic goals
- Ability to multitask
- Minimum of 1 year of customer service experience would be an asset
- Must be legally allowed to work full time in Canada
Why choose Triple Eight Transport Inc.?
- State of the art facility
- Regular company lunches for special events
- Annual Summer Corporate team building event
- Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us!
- Opportunities for growth within the company as we continue growing
- Our open door policy shows we value communication and building strong, meaningful relationships across our workplace
- Competitive wage and vacation packages
Shift:
- Must be able to work on weekends.
- Must be able to work 11:00PM - 7:00 AM
Building a Fair and Inclusive Hiring Process
Every application matters to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly - but know that your interest in Triple Eight doesn't go unnoticed.
Equal Opportunity, By Design
Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need - nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.
Accommodation, Made Simple
If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support - handled with discretion and respect for your privacy.
Where AI Fits In
AI tools are part of how people prepare and learn today, and we're comfortable with that - use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us - interviews, assessments, case studies, technical evaluations - we want to see you: your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.
More about this job
Responsibilities
The Overnight Dispatcher coordinates driver activities to ensure timely load servicing and manages logistics transactions during evening hours. Responsibilities include handling driver communications, documenting service issues, and managing customs clearance paperwork.
Requirements
Candidates must possess strong analytical, communication, and problem-solving skills with the ability to multitask effectively. A minimum of one year of customer service experience is considered an asset, and the candidate must be legally authorized to work in Canada.
Skills
- Dispatching
- Logistics
- Customer service
- Analytical thinking
- Critical thinking
- Communication
- Problem-solving
- Multitasking
- Documentation
- Customs clearance
- Teamwork
Benefits
- Competitive wage
- Vacation packages
- Company lunches
- Corporate team building events
- Holiday party
- Growth opportunities
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Customer Service & Support
- Administrative
Keywords
- Dispatch
- Logistics
- Transportation
- Customer Service
- Customs Clearance
- Trucking
- Supply Chain
- Satellite Messaging
- Documentation
- Analytical Skills
- Problem Solving
- Multitasking
- Teamwork
- Full-time