Triple Eight Transport Inc. is seeking a proactive, customer-focused Account Manager to manage and strengthen relationships with existing customers while ensuring seamless service delivery and identifying opportunities for business growth.
The ideal candidate will demonstrate strong relationship-building skills, commercial awareness, problem-solving abilities, and a high level of ownership and accountability. This role requires someone who can work effectively in a fast-paced transportation environment, anticipate customer needs, collaborate with internal teams, and deliver solutions that support customer satisfaction, retention, and long-term business growth.
Key Responsibilities
- Customer Relationship & Account Management
- Manage and develop strong relationships with assigned customer accounts, acting as the primary point of contact for service-related inquiries, concerns, and ongoing business needs.
- Maintain regular communication with customers to understand their operational requirements, address challenges, and ensure consistent service quality and customer satisfaction.
- Build customer trust through proactive communication, timely follow-ups, and a strong commitment to delivering on expectations.
- Account Growth & Business Development
- Identify opportunities to grow existing accounts by understanding customer requirements, expanding service offerings, and increasing business volumes.
- Monitor customer activity, shipment trends, and account performance to identify potential risks, opportunities, and areas for improvement.
- Collaborate with Sales and leadership teams on customer retention strategies, pricing discussions, service improvements, and account development initiatives.
- Shipment Coordination & Service Delivery
- Coordinate with Dispatch, Planning, Operations, and other internal teams to ensure customer shipments are managed efficiently, and service commitments are met.
- Proactively monitor shipment activities, anticipate potential service disruptions, and communicate updates or corrective actions to customers.
- Manage customer escalations, including shipment delays, service discrepancies, damages, and claims, ensuring timely investigation and resolution.
- Account Performance & Operational Excellence
- Maintain accurate customer account information, service requirements, shipment records, and relevant documentation.
- Coordinate with Billing and Finance teams to address invoicing discrepancies, resolve customer billing concerns, and ensure accurate billing for services provided.
- Track customer feedback, service performance, and recurring issues to recommend process improvements that enhance efficiency, customer experience, and account profitability.
Qualifications & Skills
- Minimum 3 years of experience in account management, customer relationship management, or transportation and logistics operations, preferably within the trucking industry.
- Strong understanding of transportation operations, dispatch, shipment coordination, and customer service requirements.
- Proven ability to build and maintain customer relationships while identifying opportunities for account growth and retention.
- Excellent verbal and written communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities with a proactive, solution-oriented approach to managing customer concerns.
- High level of ownership, accountability, and attention to detail, with the ability to work independently in a fast-paced environment.
- Strong organizational and time management skills, with the ability to manage multiple customer accounts and competing priorities.
- Commercial awareness with the ability to understand customer profitability, service costs, and business opportunities.
- Proficiency in Microsoft Office applications, particularly Excel and Outlook; experience with transportation management systems (TMS) is an asset.
- Post-secondary education in Business Administration, Supply Chain Management, Logistics, or a related field is preferred.
- Must be legally authorized to work in Canada.
What Success Looks Like in This Role
- Customer Retention: Build trusted relationships that encourage long-term customer loyalty and repeat business.
- Account Growth: Identify and convert opportunities to increase business volumes and revenue from existing customers.
- Service Excellence: Ensure customer concerns are resolved promptly, and service commitments are consistently achieved.
- Ownership & Accountability: Take responsibility for assigned accounts, follow through on commitments, and proactively address challenges.
- Cross-Functional Collaboration: Work effectively with Operations, Sales, Billing, and other departments to deliver a seamless customer experience.
Building a Fair and Inclusive Hiring Process
Every application matters to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly - but know that your interest in Triple Eight doesn't go unnoticed.
Equal Opportunity, By Design
Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need - nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.
Accommodation, Made Simple
If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support - handled with discretion and respect for your privacy.
Where AI Fits In
AI tools are part of how people prepare and learn today, and we're comfortable with that - use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us - interviews, assessments, case studies, technical evaluations - we want to see you: your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.
