Find work in Canada.

552,414 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…corporate systems - including major enterprise systems and other business applications - are reliable, secure, and aligned with strategic and operational…
Added 8 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…Project. The City of Saint John’s e-Permitting Project is a major business transformation initiative that will modernize permitting, planning, development approvals, inspections, and…
Added 8 mins ago
C
Rogers Field Representative [Spectre Management]
CareerBeacon
Moncton, NB
- $49,400 to $72,800 CAD / year
- Full-time
Joining our team means becoming part of a growing business where your contributions are recognized and your development matters. We value initiative, encourage new ideas, and enjoy seeing…
Added 8 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…ensuring the reliability, scalability, and security of critical business systems. This role champions a portfolio of SaaS (i.e., cloud-based) and on-premise applications, modern ERP…
Added 8 mins ago
SH
Back of House - Line Cook
Sandman Hotel Group
Winnipeg, MB
- Full-time
Our people are the heart and soul of our business, and we are looking for enthusiastic, upbeat, and hard-working people to join our team. As a Line Cook, you can craft your skills and gain…
Added 8 mins ago
Server Assistant
Canad Inns
Winnipeg, MB
…and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic…
Added 23 mins ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs
Added 23 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 23 mins ago
W
Customer Service Manager
Walmart
Winnipeg, MB
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 23 mins ago
XT
Business Development Executive
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
…be accomplished by researching, qualifying, and securing new business, as well as developing and implementing account development strategies within assigned regions, in alignment with…
Added 23 mins ago
S
Operations Consultant - Full Time
sephora.com
Calgary, AB
- $17 to $20 CAD / hour
- Full-time
Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
Added 23 mins ago
C
VIP Cast Member
Cineplex
Winnipeg, MB · CPX McGillivray and VIP
- Part-time
As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking…
Added 38 mins ago
M
BOH Management - Sous Chef
Moxies
Barrie, ON
- Full-time
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. With the opportunity to help…
Added 38 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…cohesively with a variety of different teams from across the business globally to complete…
Added 38 mins ago
EK
Commercial Kitchen + Bar Designer
Earls Kitchen + Bar
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
Ability to work outside standard business hours as required to support installations, overnight work, and key project milestones.
Added 38 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Collaborate with business development teams and customers to understand technical challenges and develop practical application and processing solutions
Added 38 mins ago
LQ
Field Service Representative
LM Quality Staffing Inc.
Toronto, ON
- Full-time
Troubleshoot and repair all products within the NUMMA - Business Group
Added 38 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 38 mins ago
SH - RN/LPN/RPN - Provincial Travel Nurse Team
Winnipeg Regional Health Authority
Winnipeg, MB
…health services and supports centralized administrative and business functions for Manitoba health…
Added 53 mins ago
Project Manager
Mott MacDonald
Calgary, AB · Vancouver, BC · Toronto, ON
Ability to build and foster positive working relationships with our business partners, suppliers, contractors, and clients.
Added 53 mins ago
E
Human Resources Business Partner - Eurofins Environment Testing Western Canada, Inc.
Eurofins
Edmonton, AB
- Full-time
Are you an HR professional who enjoys being close to the business, building trusted relationships and turning people challenges into practical solutions?
Added 53 mins ago
H
Transportation Planner
HDR
Calgary, AB · Vancouver, BC · Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…connected, thriving communities. As part of HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From…
Added 53 mins ago
H
Commercial Management Coordinator
HDR
Toronto, ON
- Full-time
…connected, thriving communities. As part of HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From…
Added 53 mins ago
Senior Client Portfolio Manager (FX Dealer)
Ebury
Toronto, ON
Collaborate with a large, successful sales team to assist in business origination. Understand clients' business environments, strategies, and industry to provide the best solution for their…
Added 53 mins ago
Sales Executive Partnerships - FX Sales
Ebury
Montreal, QC
We are looking at growing our indirect business through expanding our Partnerships Sales Team. The Ebury Partnerships Team manages our partners network, which constitute the core of our…

TRIPLE EIGHT TRANSPORT INC.

Customer Service Manager

Abbotsford, BC, Canada

$80,000 to $90,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $90,000 CAD / year
Posting language: English
Posted: Oct 27, 2026

Original job description

Triple Eight Transport Inc. is seeking a results-driven Customer Service Manager to lead the Customer Service and Account Management teams, strengthen customer relationships, and drive service excellence, customer retention, and business growth.

The ideal candidate will bring strong leadership capabilities, commercial and financial acumen, strategic thinking, and a high level of ownership and accountability. This role requires a hands-on leader who can develop high-performing teams, make sound business decisions, challenge existing processes, and collaborate effectively across departments to deliver measurable results.

The successful candidate will balance customer satisfaction with operational efficiency and profitability while fostering a culture of accountability, continuous improvement, and customer-first thinking.

Key Responsibilities

1. Team Leadership & Performance Management

Lead, coach, and develop Customer Service Representatives and Account Managers, establishing clear performance expectations, accountability, and a culture of ownership and continuous improvement.
Oversee team performance through regular coaching, performance reviews, KPI monitoring, and development plans to improve productivity, service quality, and employee engagement.
Manage workload distribution, resource planning, and daily team priorities to ensure efficient operations, timely issue resolution, and consistent service delivery.

2. Customer Relationship Management & Retention

Oversee the management of key customer accounts, ensuring strong relationships, proactive communication, and consistent service standards across the customer portfolio.
Lead the resolution of complex customer escalations, service failures, and recurring issues while ensuring timely corrective actions and long-term solutions.
Develop and execute customer retention strategies by monitoring customer satisfaction, identifying service gaps, and proactively addressing risks to customer relationships.

3. Business Acumen & Commercial Performance

Drive account growth and profitability by identifying opportunities to increase customer volumes, expand service offerings, and strengthen existing business relationships.
Analyze customer revenue, account profitability, service costs, and operational performance to support commercially sound decisions that balance customer expectations with business objectives.
Partner with Sales, Finance, and Operations to support pricing decisions, customer negotiations, revenue protection, and strategic account development.

4. Operational Excellence & Process Improvement

Oversee customer service operations, ensuring accuracy in order processing, shipment coordination, customer communication, documentation, and billing-related activities.
Identify operational inefficiencies, recurring service challenges, and process gaps, implementing practical improvements that enhance productivity, accuracy, and customer experience.
Collaborate with Dispatch, Planning, Billing, and other departments to improve service coordination, streamline workflows, and ensure customer commitments are consistently achieved.

5. Strategic Planning & Cross-Functional Collaboration

Translate business priorities into clear departmental goals, performance measures, and actionable plans aligned with the company's growth and profitability objectives.
Develop and monitor key performance indicators related to customer retention, account growth, service quality, team productivity, and customer satisfaction.
Provide leadership with meaningful insights, performance updates, and recommendations to support business decisions, manage risks, and identify opportunities for improvement.

Qualifications & Skills

Minimum 5 years of progressive experience in customer service, account management, or transportation and logistics operations, including at least 2 years in a leadership or supervisory role.
Proven ability to lead, coach, and develop high-performing teams while driving accountability and measurable business results.
Strong business and financial acumen, with an understanding of revenue, profitability, cost management, and commercial decision-making.
Demonstrated experience managing customer relationships, improving retention, and identifying opportunities for account growth.
Strong understanding of transportation and logistics operations, preferably within the trucking industry.
Excellent communication, interpersonal, negotiation, and conflict-resolution skills, with the ability to influence stakeholders at different organizational levels.
Strategic and analytical mindset with the ability to interpret performance data, identify business opportunities, and translate insights into actionable improvements.
Strong problem-solving and decision-making abilities, with the confidence to challenge existing practices and make sound decisions under pressure.
High level of ownership, accountability, adaptability, and resilience, with the ability to manage competing priorities in a fast-paced environment.
Proven ability to collaborate across departments, build effective working relationships, and align team objectives with broader business goals.
Proficiency in Microsoft Office, particularly Excel; experience with Transportation Management Systems (TMS), CRM platforms, and reporting tools is an asset.
Post-secondary education in Business Administration, Supply Chain Management, Logistics, or a related field is preferred.
Must be legally authorized to work in Canada.

What Success Looks Like in This Role

Leadership Excellence: Build a high-performing, accountable team that consistently delivers results and demonstrates strong ownership.
Customer Retention & Growth: Strengthen existing customer relationships, reduce customer attrition, and identify opportunities to grow account revenue.
Commercial Performance: Improve account profitability through sound business decisions, cost awareness, and effective resource utilization.
Operational Efficiency: Streamline processes, reduce recurring service issues, and improve team productivity without compromising service quality.
Strategic Contribution: Think beyond daily operations, anticipate business challenges, and contribute meaningful ideas that support long-term organizational growth.

Building a Fair and Inclusive Hiring Process

Every application matters to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly - but know that your interest in Triple Eight doesn't go unnoticed.

Equal Opportunity, By Design

Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need - nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.

Accommodation, Made Simple

If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support - handled with discretion and respect for your privacy.

Where AI Fits In

AI tools are part of how people prepare and learn today, and we're comfortable with that - use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us - interviews, assessments, case studies, technical evaluations - we want to see you: your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.

Apply About employer

More about this job

Responsibilities

The Customer Service Manager will lead and develop the customer service and account management teams to ensure operational excellence and high performance. They are responsible for driving customer retention, managing key accounts, and collaborating across departments to improve service workflows and profitability.

Requirements

Candidates must have at least 5 years of experience in customer service, account management, or logistics, including 2 years in a leadership role. A post-secondary education in a relevant field is preferred, along with strong analytical, communication, and financial management skills.

Skills

Team Leadership
Performance Management
Account Management
Strategic Planning
Operational Excellence
Process Improvement
Financial Acumen
Conflict Resolution
Data Analysis
Logistics Operations
CRM Platforms
Microsoft Office
Communication
Negotiation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Account Management
Transportation
Logistics
Team Leadership
Performance Management
KPI Monitoring
Customer Retention
Financial Acumen
Operational Efficiency
Process Improvement
Strategic Planning
Supply Chain Management
Business Administration
Microsoft Office
Excel
CRM
Reporting Tools
Stakeholder Management
Conflict Resolution
Revenue Growth
Profitability
Order Processing
Shipment Coordination

Report this job