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Added 13 mins ago
E
Overnight Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 13 mins ago
ST
SAP FICO Manager
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 13 mins ago
ST
SAP FICO Manager
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 13 mins ago
ST
SAP FICO Manager
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 13 mins ago
ST
SAP FICO Manager
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 13 mins ago
ST
SAP FICO Manager
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 13 mins ago
C
Guest Attendant
Chartwell
Amherstburg, ON
- Full-time
Are you passionate about making a difference in the lives of older adults through compassionate care and exceptional service? As a Guest Attendant at Chartwell, you’ll provide personal…
Added 13 mins ago
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Human Resources Coordinator
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground,…
Added 28 mins ago
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Outside Sales Representative
REXEL
Kingston, ON
- $70,000 to $80,000 CAD / year
- Full-time
Attend weekly strategy meetings with Regional Sales Manager and team meetings when scheduled
Added 28 mins ago
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Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
As a Manager, Internal Audit, Regulatory Compliance and Risk Management, you will be part of a team of professionals who can anticipate and solve problems. You will help us find realistic…
Added 28 mins ago
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General Manager
JOONS
Brampton, ON
- Full-time
Ensure seamless coordination between culinary, service, bar, reservations, and administrative teams.
Added 28 mins ago
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Responsable des opérations administratives | Administrative Operations Manager
Le Dépôt | The Depot
Canada
- Contract
…facilities, vehicles, shared systems, contracts, and external service providers. The Manager coordinates external specialists responsible for technical work, including…
Added 43 mins ago
Ecommerce Operations Manager
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Working within the extended Marketing team and reporting to the Manager, Ecommerce, the Ecommerce Operations Manager leads the operational planning, governance and delivery of Air Canada…
Added 43 mins ago
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Supervisor, Property Operations
OMERS
Toronto, ON · Scarborough Town Centre
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 58 mins ago
SN
Capital Projects & Operations Supervisor
Superior North Catholic District School Board
Terrace, BC
- Full-time
Under the direct supervision of the Plant & Field Services Manager, the Capital Projects & Operations Supervisor is responsible for day-to-day site supervision of facility operations,…
Added 58 mins ago
MM
Manager, Regulatory & Government Affairs
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
- $105,000 to $115,000 CAD / year
- Full-time
This position is the lead and sole managerial position for regulatory and government affairs at MMSCAN. The manager must ensure technical compliance with all required government safety,…
Added 1 hour ago
Site Safety Manager - Industrial & Nuclear Projects
Kiewit
ON · Darlington, ON
The Site Safety Manager will work closely with project leadership, field operations, clients and subcontractors to establish a strong safety culture and ensure work is planned and executed…
Added 1 hour ago
RI
Pest Control Technician
Rentokil Initial
Toronto, ON
- $45,000 to $50,000 CAD / year
- Full-time
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 1 hour ago
RI
Pest Control Technician
Rentokil Initial
Richmond Hill, ON
- $45,000 to $50,000 CAD / year
- Full-time
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 1 hour ago
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Senior Environmental Coordinator
Stelco
Hamilton, ON
- Full-time
…innovation, technological development and unparalleled customer-service. Our commitment to community is second to none. We hope you join…
Added 1 hour ago
MI
Customer Quality Engineer
Magna International
Newmarket, ON
- Full-time
Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
Added 1 hour ago
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Plan Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Plan Manager and Data Integrity team is seeking a knowledgeable, driven, and inquisitive self-starter to join us as a Plan Manager. Reporting to the Senior Manager of Operations, you…
Added 1 hour ago
PI
Senior Field Project Manager
Pattison ID
Dorval, QC · Surrey, BC · Pickering, ON
- Full-time
Evaluate subcontractor field performance, address deficiencies promptly, document recurring issues, and provide actionable performance feedback to the Field Services Manager and Supplier…
Added 1 hour ago
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IT Support Technician
Artemis Gold - Blackwater Project
Prince George, BC
- Other
Ability to maintain high levels of performance over 12-hour shift
Added 1 hour ago
UI
Product Manager
UAP Inc.
Burnaby, BC · Scarborough, Ontario
- Full-time
Under the direction of the Team Leader, the Product Manager is responsible for developing, implementing, and maintaining product line strategies that support and strengthen the Altrom store…

TRIPLE EIGHT TRANSPORT INC.

Customer Service Manager

Abbotsford, BC, Canada

$80,000 to $90,000 CAD / year

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $90,000 CAD / year
Posting language: English
Posted: Oct 27, 2026

Original job description

Triple Eight Transport Inc. is seeking a results-driven Customer Service Manager to lead the Customer Service and Account Management teams, strengthen customer relationships, and drive service excellence, customer retention, and business growth.

The ideal candidate will bring strong leadership capabilities, commercial and financial acumen, strategic thinking, and a high level of ownership and accountability. This role requires a hands-on leader who can develop high-performing teams, make sound business decisions, challenge existing processes, and collaborate effectively across departments to deliver measurable results.

The successful candidate will balance customer satisfaction with operational efficiency and profitability while fostering a culture of accountability, continuous improvement, and customer-first thinking.

Key Responsibilities

1. Team Leadership & Performance Management

Lead, coach, and develop Customer Service Representatives and Account Managers, establishing clear performance expectations, accountability, and a culture of ownership and continuous improvement.
Oversee team performance through regular coaching, performance reviews, KPI monitoring, and development plans to improve productivity, service quality, and employee engagement.
Manage workload distribution, resource planning, and daily team priorities to ensure efficient operations, timely issue resolution, and consistent service delivery.

2. Customer Relationship Management & Retention

Oversee the management of key customer accounts, ensuring strong relationships, proactive communication, and consistent service standards across the customer portfolio.
Lead the resolution of complex customer escalations, service failures, and recurring issues while ensuring timely corrective actions and long-term solutions.
Develop and execute customer retention strategies by monitoring customer satisfaction, identifying service gaps, and proactively addressing risks to customer relationships.

3. Business Acumen & Commercial Performance

Drive account growth and profitability by identifying opportunities to increase customer volumes, expand service offerings, and strengthen existing business relationships.
Analyze customer revenue, account profitability, service costs, and operational performance to support commercially sound decisions that balance customer expectations with business objectives.
Partner with Sales, Finance, and Operations to support pricing decisions, customer negotiations, revenue protection, and strategic account development.

4. Operational Excellence & Process Improvement

Oversee customer service operations, ensuring accuracy in order processing, shipment coordination, customer communication, documentation, and billing-related activities.
Identify operational inefficiencies, recurring service challenges, and process gaps, implementing practical improvements that enhance productivity, accuracy, and customer experience.
Collaborate with Dispatch, Planning, Billing, and other departments to improve service coordination, streamline workflows, and ensure customer commitments are consistently achieved.

5. Strategic Planning & Cross-Functional Collaboration

Translate business priorities into clear departmental goals, performance measures, and actionable plans aligned with the company's growth and profitability objectives.
Develop and monitor key performance indicators related to customer retention, account growth, service quality, team productivity, and customer satisfaction.
Provide leadership with meaningful insights, performance updates, and recommendations to support business decisions, manage risks, and identify opportunities for improvement.

Qualifications & Skills

Minimum 5 years of progressive experience in customer service, account management, or transportation and logistics operations, including at least 2 years in a leadership or supervisory role.
Proven ability to lead, coach, and develop high-performing teams while driving accountability and measurable business results.
Strong business and financial acumen, with an understanding of revenue, profitability, cost management, and commercial decision-making.
Demonstrated experience managing customer relationships, improving retention, and identifying opportunities for account growth.
Strong understanding of transportation and logistics operations, preferably within the trucking industry.
Excellent communication, interpersonal, negotiation, and conflict-resolution skills, with the ability to influence stakeholders at different organizational levels.
Strategic and analytical mindset with the ability to interpret performance data, identify business opportunities, and translate insights into actionable improvements.
Strong problem-solving and decision-making abilities, with the confidence to challenge existing practices and make sound decisions under pressure.
High level of ownership, accountability, adaptability, and resilience, with the ability to manage competing priorities in a fast-paced environment.
Proven ability to collaborate across departments, build effective working relationships, and align team objectives with broader business goals.
Proficiency in Microsoft Office, particularly Excel; experience with Transportation Management Systems (TMS), CRM platforms, and reporting tools is an asset.
Post-secondary education in Business Administration, Supply Chain Management, Logistics, or a related field is preferred.
Must be legally authorized to work in Canada.

What Success Looks Like in This Role

Leadership Excellence: Build a high-performing, accountable team that consistently delivers results and demonstrates strong ownership.
Customer Retention & Growth: Strengthen existing customer relationships, reduce customer attrition, and identify opportunities to grow account revenue.
Commercial Performance: Improve account profitability through sound business decisions, cost awareness, and effective resource utilization.
Operational Efficiency: Streamline processes, reduce recurring service issues, and improve team productivity without compromising service quality.
Strategic Contribution: Think beyond daily operations, anticipate business challenges, and contribute meaningful ideas that support long-term organizational growth.

Building a Fair and Inclusive Hiring Process

Every application matters to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly - but know that your interest in Triple Eight doesn't go unnoticed.

Equal Opportunity, By Design

Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need - nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.

Accommodation, Made Simple

If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support - handled with discretion and respect for your privacy.

Where AI Fits In

AI tools are part of how people prepare and learn today, and we're comfortable with that - use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us - interviews, assessments, case studies, technical evaluations - we want to see you: your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Manager will lead and develop the customer service and account management teams to ensure operational excellence and high performance. They are responsible for driving customer retention, managing key accounts, and collaborating across departments to improve service workflows and profitability.

Requirements

Candidates must have at least 5 years of experience in customer service, account management, or logistics, including 2 years in a leadership role. A post-secondary education in a relevant field is preferred, along with strong analytical, communication, and financial management skills.

Skills

Team Leadership
Performance Management
Account Management
Strategic Planning
Operational Excellence
Process Improvement
Financial Acumen
Conflict Resolution
Data Analysis
Logistics Operations
CRM Platforms
Microsoft Office
Communication
Negotiation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Account Management
Transportation
Logistics
Team Leadership
Performance Management
KPI Monitoring
Customer Retention
Financial Acumen
Operational Efficiency
Process Improvement
Strategic Planning
Supply Chain Management
Business Administration
Microsoft Office
Excel
CRM
Reporting Tools
Stakeholder Management
Conflict Resolution
Revenue Growth
Profitability
Order Processing
Shipment Coordination

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Work requirements

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