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Added 6 mins ago
OC
Senior Operations Manager
Ontario Clean Water Agency
OCWA - KT West Cluster Office
- Full-time
…and technical solutions to support client operations and OCWA business development…
Added 6 mins ago
R
Financial Planner Relationship Manager
RBC
Stratford, ON
- Full-time
Business Development, Client Centricity, Communication, Long Term Planning
Added 6 mins ago
T
DevOps Engineer
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 mins ago
GF
Corporate Account Manager - Toronto or Southwestern ON
GoodLife Fitness
London, ON
- Full-time
The Corporate Account Manager role is responsible for generating revenue for GoodLife Fitness by establishing new business-to-business partnerships within an assigned territory for GoodLife…
Added 20 mins ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
Experience in directing and implementing initiatives in economic development or corporate business development, business attraction, marketing promotion; municipal environment an asset
Added 20 mins ago
Sr Advr, Bus Cont & Emerg Pln
Hydro One Networks Inc
To Be Determined, ON
Assist with the development and implementation of companywide emergency management and business continuity plans and contingency planning.
Added 20 mins ago
Labour Relations Manager
Hydro One Networks Inc
Toronto, ON
As a subject matter expert with respect to labour relations, the LR Manager is able to effectively influence others and act as a key advisor within Human Resources and to other business…
Added 20 mins ago
Senior Manager Real Estate, Project Delivery
Hydro One Networks Inc
Markham, ON
Lead staff in the development of the facilities outsourcing program business plan and budget on an annual basis.
Added 20 mins ago
Customer Data and Report Analyst
Hydro One Networks Inc
Markham, ON
Assist the Process and Reporting Manager in business process development, reporting, SharePoint administration and CRM related initiatives within the Account Management organization.
Added 51 mins ago
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DevOps Engineer
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 51 mins ago
C
Director of Health, Safety & Environment
Clutch
Mississauga, ON
- Full-time
…function for a high-growth, multi-site production and logistics business. You will own the enterprise HSE mandate: setting the strategy, building the team and systems, shaping the culture,…
Added 1 hour ago
LC
Grocery Department Manager
Loblaw Companies Limited
Lloydminster, AB
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 hour ago
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Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
Advise on all technical aspects of marine structural engineering work, such as development of design criteria, preparation of engineering calculations, analyses, and studies, development of…
Added 1 hour ago
BT
Accounting and Assurance Manager
Baker Tilly Canada
Leamington, ON
- Full-time
We are looking for an Accounting and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 1 hour ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
As our business continues to grow, we are looking for a motivated and results-driven Business Development / Sales Account Manager to expand our dealer network, develop new business…
Added 1 hour ago
MS
Sales Manager - Party & Events
Michaels Stores
Sault Ste. Marie, ON
- Full-time
Store - SAULT STE MARIE, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This…
Added 2 hours ago
TS
Customer Service Specialist
TCL Supply Chain (Supply Chain)
Acheson, AB
- Temporary
Assist Business Development Manager with account growth strategy
Added 2 hours ago
U
Associate Manager - Community Team (Assassin's Creed)
Ubisoft
Montreal, QC
- Full-time
…content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on…
Added 2 hours ago
IG
Account Manager
Insight Global
Toronto, ON
- $80,000 CAD / year
- Full-time
Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly.
Added 3 hours ago
TT
Senior Coordinator, Human Resources
Toronto Tempo
Toronto, ON
- Full-time
Reporting to the Manager, Human Resources, the Senior Coordinator, Human Resources is a strategic, detail-oriented go getter who has experience in finding top talent, building…
Added 3 hours ago
AL
Diabetes Sales Specialist
Abbott Laboratories
ON
- $68,250 to $101,100 CAD / year
- Full-time
Pursue a continuous program for self-development to educate self on the disease state, new products (Abbott Diabetes Care and competition), new tools, and the changing business environment…
Added 3 hours ago
Director of Health, Safety & Environment
Clutch Technologies Inc.
Mississauga, ON
…function for a high-growth, multi-site production and logistics business. You will own the enterprise HSE mandate: setting the strategy, building the team and systems, shaping the culture,…
Added 4 hours ago
WC
Customer Service Manager
Walmart Canada
Grand Falls-Windsor, NL
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 4 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 4 hours ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…

TRIPLE EIGHT TRANSPORT INC.

Customer Service Manager

Abbotsford, BC, Canada

$80,000 to $90,000 CAD / year

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Job details

Pay: $80,000 to $90,000 CAD / year
Posting language: English
Posted: Oct 27, 2026

Original job description

Triple Eight Transport Inc. is seeking a results-driven Customer Service Manager to lead the Customer Service and Account Management teams, strengthen customer relationships, and drive service excellence, customer retention, and business growth.

The ideal candidate will bring strong leadership capabilities, commercial and financial acumen, strategic thinking, and a high level of ownership and accountability. This role requires a hands-on leader who can develop high-performing teams, make sound business decisions, challenge existing processes, and collaborate effectively across departments to deliver measurable results.

The successful candidate will balance customer satisfaction with operational efficiency and profitability while fostering a culture of accountability, continuous improvement, and customer-first thinking.

Key Responsibilities

1. Team Leadership & Performance Management

Lead, coach, and develop Customer Service Representatives and Account Managers, establishing clear performance expectations, accountability, and a culture of ownership and continuous improvement.
Oversee team performance through regular coaching, performance reviews, KPI monitoring, and development plans to improve productivity, service quality, and employee engagement.
Manage workload distribution, resource planning, and daily team priorities to ensure efficient operations, timely issue resolution, and consistent service delivery.

2. Customer Relationship Management & Retention

Oversee the management of key customer accounts, ensuring strong relationships, proactive communication, and consistent service standards across the customer portfolio.
Lead the resolution of complex customer escalations, service failures, and recurring issues while ensuring timely corrective actions and long-term solutions.
Develop and execute customer retention strategies by monitoring customer satisfaction, identifying service gaps, and proactively addressing risks to customer relationships.

3. Business Acumen & Commercial Performance

Drive account growth and profitability by identifying opportunities to increase customer volumes, expand service offerings, and strengthen existing business relationships.
Analyze customer revenue, account profitability, service costs, and operational performance to support commercially sound decisions that balance customer expectations with business objectives.
Partner with Sales, Finance, and Operations to support pricing decisions, customer negotiations, revenue protection, and strategic account development.

4. Operational Excellence & Process Improvement

Oversee customer service operations, ensuring accuracy in order processing, shipment coordination, customer communication, documentation, and billing-related activities.
Identify operational inefficiencies, recurring service challenges, and process gaps, implementing practical improvements that enhance productivity, accuracy, and customer experience.
Collaborate with Dispatch, Planning, Billing, and other departments to improve service coordination, streamline workflows, and ensure customer commitments are consistently achieved.

5. Strategic Planning & Cross-Functional Collaboration

Translate business priorities into clear departmental goals, performance measures, and actionable plans aligned with the company's growth and profitability objectives.
Develop and monitor key performance indicators related to customer retention, account growth, service quality, team productivity, and customer satisfaction.
Provide leadership with meaningful insights, performance updates, and recommendations to support business decisions, manage risks, and identify opportunities for improvement.

Qualifications & Skills

Minimum 5 years of progressive experience in customer service, account management, or transportation and logistics operations, including at least 2 years in a leadership or supervisory role.
Proven ability to lead, coach, and develop high-performing teams while driving accountability and measurable business results.
Strong business and financial acumen, with an understanding of revenue, profitability, cost management, and commercial decision-making.
Demonstrated experience managing customer relationships, improving retention, and identifying opportunities for account growth.
Strong understanding of transportation and logistics operations, preferably within the trucking industry.
Excellent communication, interpersonal, negotiation, and conflict-resolution skills, with the ability to influence stakeholders at different organizational levels.
Strategic and analytical mindset with the ability to interpret performance data, identify business opportunities, and translate insights into actionable improvements.
Strong problem-solving and decision-making abilities, with the confidence to challenge existing practices and make sound decisions under pressure.
High level of ownership, accountability, adaptability, and resilience, with the ability to manage competing priorities in a fast-paced environment.
Proven ability to collaborate across departments, build effective working relationships, and align team objectives with broader business goals.
Proficiency in Microsoft Office, particularly Excel; experience with Transportation Management Systems (TMS), CRM platforms, and reporting tools is an asset.
Post-secondary education in Business Administration, Supply Chain Management, Logistics, or a related field is preferred.
Must be legally authorized to work in Canada.

What Success Looks Like in This Role

Leadership Excellence: Build a high-performing, accountable team that consistently delivers results and demonstrates strong ownership.
Customer Retention & Growth: Strengthen existing customer relationships, reduce customer attrition, and identify opportunities to grow account revenue.
Commercial Performance: Improve account profitability through sound business decisions, cost awareness, and effective resource utilization.
Operational Efficiency: Streamline processes, reduce recurring service issues, and improve team productivity without compromising service quality.
Strategic Contribution: Think beyond daily operations, anticipate business challenges, and contribute meaningful ideas that support long-term organizational growth.

Building a Fair and Inclusive Hiring Process

Every application matters to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly - but know that your interest in Triple Eight doesn't go unnoticed.

Equal Opportunity, By Design

Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need - nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.

Accommodation, Made Simple

If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support - handled with discretion and respect for your privacy.

Where AI Fits In

AI tools are part of how people prepare and learn today, and we're comfortable with that - use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us - interviews, assessments, case studies, technical evaluations - we want to see you: your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.

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More about this job

Responsibilities

The Customer Service Manager will lead and develop the customer service and account management teams to ensure operational excellence and high performance. They are responsible for driving customer retention, managing key accounts, and collaborating across departments to improve service workflows and profitability.

Requirements

Candidates must have at least 5 years of experience in customer service, account management, or logistics, including 2 years in a leadership role. A post-secondary education in a relevant field is preferred, along with strong analytical, communication, and financial management skills.

Skills

Team Leadership
Performance Management
Account Management
Strategic Planning
Operational Excellence
Process Improvement
Financial Acumen
Conflict Resolution
Data Analysis
Logistics Operations
CRM Platforms
Microsoft Office
Communication
Negotiation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Account Management
Transportation
Logistics
Team Leadership
Performance Management
KPI Monitoring
Customer Retention
Financial Acumen
Operational Efficiency
Process Improvement
Strategic Planning
Supply Chain Management
Business Administration
Microsoft Office
Excel
CRM
Reporting Tools
Stakeholder Management
Conflict Resolution
Revenue Growth
Profitability
Order Processing
Shipment Coordination

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