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Added 24 mins ago
IG
Senior Product Engineer
Insight Global
Burlington, ON
- $110,000 to $125,000 CAD / year
- Full-time
Contribute to continuous improvement initiatives across test coverage, guard-banding, and cost reduction activities.
Added 54 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
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- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 54 mins ago
JS
Financial Analyst
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- Full-time
…Financial Planning & Analysis department, executing on your Manager of FP&A’s strategic directives. The ideal candidate brings a successful track record of supporting sales forecasting,…
Added 54 mins ago
GO
Manager Financial Operations and Analytics
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Winnipeg, MB
- Full-time
Added 1 hour ago
Manager Financial Operations and Analytics
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Added 1 hour ago
JS
District Manager
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Montreal, QC
- Full-time
Our Retail team is looking for a District Manager - QC to join our retail team! This role will be responsible for the growth of district retail sales by demonstrating sales achievements in…
Added 1 hour ago
1E
Marketing Manager
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- $85,000 CAD / year
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Strong proficiency with Google Analytics 4, Google Tag Manager, reporting tools, and major paid and organic social media platforms.
Added 1 hour ago
Member IT Services - Senior Cloud and Infrastructure Engineer
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Reporting to the Manager, Cloud Infrastructure and Security, the Senior Cloud & Infrastructure Engineer is responsible for building, operating, and improving the organization's Microsoft…
Added 1 hour ago
EA
Senior Manager, Global Travel
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Vancouver, BC
- Full-time
Join us at Electronic Arts (EA), where our mission is to inspire the world to play. As Senior Manager, Global Travel, you will guide the strategic direction of our global travel function,…
Added 1 hour ago
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Manager, DT&PMI , Operational Due Diligence
Deloitte
Toronto, ON
- Full-time
As a Manager, you will work with clients across all industry sectors primarily during the pre-deal diligence stage within the M&A deal lifecycle, providing services including: operational…
Added 1 hour ago
AM
Procurement Assistant Manager, Facilities
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Mississauga, ON
- Full-time
The Procurement Assistant Manager, Facilities is responsible for driving commercial and execution activities across the Source-to-Contract and Demand-to-Delivery lifecycle for Facilities…
Added 1 hour ago
MM
Senior Cloud and Infrastructure Engineer
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $95,000 to $103,000 CAD / year
- Full-time
Reporting to the Manager, Cloud Infrastructure and Security, the Senior Cloud & Infrastructure Engineer is responsible for building, operating, and improving the organization's Microsoft…
Added 1 hour ago
JC
Plant Quality Manager
Johnson Controls
Nisku, AB
- Full-time
We are seeking an experienced Quality Manager with 10+ years of progressive manufacturing quality leadership experience to lead all aspects of quality performance across manufacturing…
Added 1 hour ago
M
Procurement Assistant Manager, Facilities
Maersk
Mississauga, ON
- Full-time
The Procurement Assistant Manager, Facilities is responsible for driving commercial and execution activities across the Source-to-Contract and Demand-to-Delivery lifecycle for Facilities…
Added 2 hours ago
T
Customer Success Manager, North America
tripstack
Vancouver, BC
- Full-time
…interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective…
Added 2 hours ago
NC
Manager, Business Analysis
NAV CANADA
Ottawa, ON
- Full-time
The Manager, Business Analysis is responsible for leading the development, evaluation and validation of business cases and other contractual arrangements to support quality decision-making.…
Added 2 hours ago
Finance Manager
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Vancouver, BC
Reporting to the Acting President as well as Finance Manager, the incumbent is responsible for developing, negotiating and finalizing financial aid plans consistent with LaSalle College…
Added 2 hours ago
RH
Financial Planning and Analysis Manager
Robert Half
Caledon, ON
- $50 to $52 CAD / hour
- Contract
This is a contract position with potential to go long term. We are seeking a hands-on FP&A Manager to support the development and improvement of financial reporting, forecasting, and…
Added 2 hours ago
T
Customer Success Manager, North America
tripstack
Toronto, ON
- Full-time
…interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective…
Added 2 hours ago
T
Customer Success Manager, North America
tripstack
Montreal, QC
- Full-time
…interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective…
Added 2 hours ago
ST
Performance Marketing Manager
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- Full-time
Experience with marketing analytics, attribution, and reporting tools
Added 2 hours ago
IC
VP, Operations and Deployment
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Direct reports: Construction Manager; Operations Manager; operations and program delivery resources
Added 2 hours ago
Project Manager - International Fan Engagement
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Summary: The Project Manager will be responsible for overseeing and managing key marketing projects within our global sports league. This role requires a dynamic individual with a passion…
Added 2 hours ago
NF
Category Specialist - Contract
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Surrey, BC
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Process vendor cost change requests and ensure timely approval and implementation in coordination with the Category Manager and Promotions Coordinators.
Added 2 hours ago
D(
Implementation Manager
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Calgary, AB
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The Implementation Manager is responsible for assisting in the development and the direct implementation of methods and procedures during start-ups, implementations and go-live.

tripstack

Customer Success Manager, North America

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Manage customer onboarding and implementation, coordinating internal teams and delivery plans to ensure requirements are completed accurately and on time. Serve as the ongoing customer contact, advocate for client needs, resolve escalations, monitor performance, and present insights in business reviews while supporting product planning and identifying growth opportunities.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should demonstrate a customer-first approach, strong organization and project management, analytical ability, and excellent communication and presentation skills; technical implementation, CRM or customer success platform experience, and travel or fintech industry experience are assets.

Skills

Customer Success
Customer Onboarding
Project Management
Relationship Management
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Presentation Skills
Communication
Meeting Facilitation
Issue Escalation
Product Roadmap Planning
SaaS
B2B

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B
SaaS
Customer Onboarding
Implementation
Project Delivery
Project Plans
Relationship Management
Account Management
Customer Success Platforms
CRM Software
Stakeholder Management
Escalation Management
Technical Support
Product Support
Product Roadmap
Business Reviews
Key Performance Indicators
Data Analysis
Return On Investment
Flight Industry
Online Travel Agencies
Airlines
Fintech
Virtual Interlining
Application Programming Interface
Payments
Fraud Prevention
Pricing

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