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Added 23 mins ago
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Supply Chain Analyst
Masco
ON · Saint Thomas, Ontario
- Full-time
…experiences. We’re looking for a Supply Chain Analyst to join our team. If you thrive in a dynamic, collaborative environment and are excited to make a meaningful impact, we want to hear…
Added 39 mins ago
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Senior Full Stack Engineer (Rails & React)
REW.ca
Vancouver, BC
- Full-time
Act as a thought leader, influencing technical strategy and contributing to the team’s long-term success.
Added 54 mins ago
SN
Production Team Member
Starlim North America
London, ON
- Full-time
We require a Production Team Member who will be responsible for
Added 1 hour ago
TD
Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of…
Added 1 hour ago
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Senior iOS Software Engineer
eBay
Toronto, ON
- Full-time
eBay Selling team is looking for a Senior iOS Engineer who is passionate about creating apps that consumers love. This is an amazing opportunity to join a world leader in mobile commerce…
Added 1 hour ago
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Technical and Regulatory Specialist
FluksAqua
Ottawa, ON
- Full-time
…d’eau et fournisseur de technologies du pays, ainsi que le leader en matière de traitement des déchets dangereux et de la pollution. Elle offre une gamme complète de services de gestion de…
Added 1 hour ago
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Quality Supervisor
Amphenol Borisch Technologies
London, ON
- Full-time
The Quality Supervisor provides day-to-day leadership to a team at the London, Canada facility and reports to the Sr. Operations Manager. The Quality Supervisor is responsible to ensure…
Added 1 hour ago
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Operations Strategy, Sr Manager/Gestionnaire principal, stratégie des opérations
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’industrie aérospatiale établi à Longueuil, au Québec. Nous fabriquons des moteurs de nouvelle génération qui équipent la plus grande…
Added 1 hour ago
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Quality specialist, R&D
Umano Medical
Quebec, QC
- Full-time
Collaborating with the manufacturing engineering team for efficient production transfer
Added 1 hour ago
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Customer Order Coordinator
evertz.io
Burlington, ON
- Internship
…based on customer purchase orders and internal requests for Production and R&D. This role involves close collaboration with the Production team to monitor ship dates and address any…
Added 1 hour ago
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Program Manager - Oracle Fusion Cloud
Infosys
Toronto, ON
- Full-time
…through design, build, testing, deployment, hypercare, and post-production…
Added 1 hour ago
MR
VP of Marketing Operations
MoveSmart Rentals
Toronto, ON
- Internship
…media, SEO, reputation, public relations, partnerships, creative production, reporting, AI, automation, and marketing…
Added 1 hour ago
TS
Event Planner | Planificateur d'événements
TD SYNNEX Canada ULC
Mississauga, ON
- Full-time
…closely with stakeholders across Marketing, Sales, and the Events team. Your work will directly impact partner engagement, pipeline influence, and employee…
Added 1 hour ago
EI
Mechanical Designer
Ecolab Inc.
Calgary, AB
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 1 hour ago
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Head of AI Product – Trust Intelligence
EnStream LP
Toronto, ON
- Full-time
EnStream is a trusted leader in secure mobile identity verification and digital trust in Canada. We work at the intersection of technology, telecommunications, data, and identity to enable…
Added 1 hour ago
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Summer Students - Corporate
Keyera
Calgary, AB
- Full-time
Courageous safety leader who works to ensure that your work, your team's work, and the area you work in is safe for everyone
Added 2 hours ago
BA
COLLISION CONSULTANT
Birchwood Automotive Group
Headingley, MB
- Full-time
…to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our…
Added 2 hours ago
LD
Supervisor-Planning
Leonardo DRS
Bedford, NS
- Full-time
DRS Pivotal Power, Inc. is located in Bedford, Nova Scotia. DRS Pivotal Power is a leader in the design, development and manufacture of high reliability power conversion equipment for…
Added 2 hours ago
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Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Support your operational team / production by providing your expertise:
Added 2 hours ago
SS
Cook | Permanent Full Time
Sienna Senior Living
Elmira, ON
- Full-time
Monitoring quality of food supplies received and advises team leader of problems and makes recommendations about corrective action
Added 2 hours ago
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Production Finish Manager
Safran
Mirabel, QC
- Full-time
With the Planning team, monitors the production plan and adjusts as needed to ensure objectives are met.
Added 2 hours ago
JR
Superviseur·e, Microbiologie / Supervisor, Microbiology
Jubilant Radiopharma
Kirkland, QC
- Full-time
We are seeking an experienced leader to oversee microbiology activities at our Kirkland facility. In this role, you will provide leadership for microbiology laboratory operations,…
Added 2 hours ago
I
Technology Lead - GenAI Lead
Infosys
Mississauga, ON
- Full-time
Collaborate with product managers, data engineers, and UX teams to deliver production-ready solutions.
Added 2 hours ago
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Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
…based on customer purchase orders and internal requests for Production and R&D. This role involves close collaboration with the Production team to monitor ship dates and address any…
Added 2 hours ago
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Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Within the manufacturing engineering team, the main missions are to:

tripstack

Customer Success Manager, North America

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Manage customer onboarding and implementation, coordinating internal teams and delivery plans to ensure requirements are completed accurately and on time. Serve as the ongoing customer contact, advocate for client needs, resolve escalations, monitor performance, and present insights in business reviews while supporting product planning and identifying growth opportunities.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should demonstrate a customer-first approach, strong organization and project management, analytical ability, and excellent communication and presentation skills; technical implementation, CRM or customer success platform experience, and travel or fintech industry experience are assets.

Skills

Customer Success
Customer Onboarding
Project Management
Relationship Management
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Presentation Skills
Communication
Meeting Facilitation
Issue Escalation
Product Roadmap Planning
SaaS
B2B

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B
SaaS
Customer Onboarding
Implementation
Project Delivery
Project Plans
Relationship Management
Account Management
Customer Success Platforms
CRM Software
Stakeholder Management
Escalation Management
Technical Support
Product Support
Product Roadmap
Business Reviews
Key Performance Indicators
Data Analysis
Return On Investment
Flight Industry
Online Travel Agencies
Airlines
Fintech
Virtual Interlining
Application Programming Interface
Payments
Fraud Prevention
Pricing

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