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Added 14 mins ago
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Technical and Regulatory Specialist
FluksAqua
Ottawa, ON
- Full-time
The Technical and Regulatory Specialist serves as a critical national resource for Canadian operations, combining advanced technical expertise with rigorous regulatory oversight. Operating…
Added 14 mins ago
TO
Engineering Manager
Town of Pelham
Fonthill, ON
- Full-time
Reporting to the Director of Public Works, the Manager of Engineering is responsible for the leadership, planning, coordination, and delivery of municipal engineering services and…
Added 14 mins ago
CO
Housekeeping Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check…
Added 14 mins ago
P&
Operations Strategy, Sr Manager/Gestionnaire principal, stratégie des opérations
Pratt & Whitney
Longueuil, QC
- Full-time
Titre du poste: Gestionnaire principal, stratégie des opérations
Added 14 mins ago
LS
NetSuite Consultant
LIDD Supply Chain Consultants
Toronto, ON
- Full-time
Our Consultant role mixes consulting and software implementations to create world-class distribution operations.
Added 14 mins ago
TS
Client Delivery Manager
Turnberry Solutions
Saint-Paul, NB · St.-Paul, NB
- Full-time
Overview: We are seeking a highly motivated, intellectually curious, and people-oriented Client Delivery Manager to support a large, strategic enterprise account within our consulting…
Added 58 mins ago
CH
Food & Beverage Manager
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Act as a key point of contact for F&B operations, supporting the Hotel Manager in departmental coordination.
Added 58 mins ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
The Program Manager is the primary point of accountability for assigned customer programs from quotation through full-scale production. This role coordinates engineering, manufacturing…
Added 58 mins ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is…
Added 58 mins ago
D
Technical Account Manager (TAM)
DINGO
BC · British Columbia, Canada
- Full-time
We're looking for an experienced Technical Account Manager (TAM) to join our global team and play a key role in strengthening customer relationships, driving adoption and ensuring our…
Added 58 mins ago
WC
Self Checkout Attendant
Walmart Canada
North Battleford, SK
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 58 mins ago
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Manager, Security GRC
nesto
Canada
- Full-time
The Security GRC Manager owns nesto's governance, risk, and compliance program end-to-end. We've built strong foundations and automated much of our compliance workflow; your role is to…
Added 58 mins ago
PC
Manager, Processing - London, ON
Premier Canada Assurance
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You’ll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 58 mins ago
NP
Technician, Niagara Takes Flight
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Niagara Falls, ON
- $27.44 to $33.74 CAD / hour
- Full-time
Under the supervision of the Site Manager and within established policies, procedures and guidelines, the Technician - Niagara Takes Flight, is responsible for ensuring the smooth and safe…
Added 58 mins ago
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Junior Project Coordinator
Centurion Associates Inc
Toronto, ON
- Full-time
Ensure compliance with current codes, technical safety standards, and legislation. Assist with resolving municipal and provincial work orders. Support insurance-related risk assessments and…
Added 58 mins ago
A
Facilities and Fleet Assistant
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Facilities and Fleet Assistant. Reporting to the Facilities Manager, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the…
Added 58 mins ago
T
Senior Project Manager
TEKsystems
Ottawa, ON
- $95 to $120 CAD / hour
- Contract
The Municipal Government Client of TEKsystems is seeking a Senior Project Manager to lead the implementation and expansion of customer-facing transit technology solutions involving…
Added 58 mins ago
RP
Senior Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Senior Manager to provide leadership, advisory expertise, and strategic guidance to a diverse portfolio of business clients. This role is responsible for overseeing…
Added 59 mins ago
C
Staff Program Manager, Marketing Enablement
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
8+ years in marketing, revenue, or GTM enablement, learning & development, marketing operations, or a closely related technical field, with a track record of building systems and tools, not…
Added 59 mins ago
Assistant Manager, Structured Finance - Settlements & Clearing (GWO)
Scotiabank
Toronto, ON
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring…
Added 1 hour ago
A
Senior Help Desk Specialist
Akkodis
Ottawa, ON
- Contract
…environments. The successful candidate will provide advanced technical support and operational expertise within a secure and classified enterprise IT environment serving more than 15,000…
Added 1 hour ago
Q
Senior Product Manager, Accounts, Billing, & Compliance
Quo
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Product Manager to own the surfaces that makes Quo trustworthy at scale - the systems that bill customers correctly, define who they are and what they can access,…
Added 1 hour ago
NB
Warehouse Superintendent
Neptune Bulk Terminals
North Vancouver, BC
- Full-time
Minimum: Technical diploma, trade qualifications, or post-secondary education in supply chain, warehousing, operations, maintenance, logistics, or related discipline.
Added 1 hour ago
ZF
Territory Sales Manager – Ottawa and Quebec
Zwiesel Fortessa Americas LLC
Quebec, QC
- $50,000 to $60,000 CAD / year
- Full-time
The Territory Sales Manager is responsible for driving revenue growth and retaining key accounts within their assigned territory. This role serves as the primary point of contact for…
Added 1 hour ago
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Quality Continuous Improvement Technician (Night Shift)
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
Additionally, QCI Techs support the Bakery Quality Manager (BQM) in ensuring adherence to all Quality Assurance programs, including HACCP, and actively participate in preparing for BRC…

tripstack

Customer Success Manager, North America

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Manage customer onboarding and implementation, coordinating internal teams and delivery plans to ensure requirements are completed accurately and on time. Serve as the ongoing customer contact, advocate for client needs, resolve escalations, monitor performance, and present insights in business reviews while supporting product planning and identifying growth opportunities.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should demonstrate a customer-first approach, strong organization and project management, analytical ability, and excellent communication and presentation skills; technical implementation, CRM or customer success platform experience, and travel or fintech industry experience are assets.

Skills

Customer Success
Customer Onboarding
Project Management
Relationship Management
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Presentation Skills
Communication
Meeting Facilitation
Issue Escalation
Product Roadmap Planning
SaaS
B2B

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B
SaaS
Customer Onboarding
Implementation
Project Delivery
Project Plans
Relationship Management
Account Management
Customer Success Platforms
CRM Software
Stakeholder Management
Escalation Management
Technical Support
Product Support
Product Roadmap
Business Reviews
Key Performance Indicators
Data Analysis
Return On Investment
Flight Industry
Online Travel Agencies
Airlines
Fintech
Virtual Interlining
Application Programming Interface
Payments
Fraud Prevention
Pricing

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