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Added 4 mins ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
Maintain intake logs, file tracking lists, and daily status updates as directed by the Tax Operations Coordinator.
Added 5 mins ago
IH
Payroll Specialist
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AB · Edmonton, AB
- Full-time
Data Management and Reporting: Maintain accurate payroll and employee data, and prepare payroll and labour cost reports that give the CFO and leadership meaningful insight.
Added 19 mins ago
EI
IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab Inc.
Calgary, AB
- Full-time
Develop transferable ERP, purchasing, vendor management, and technology asset coordination skills.
Added 34 mins ago
WS
Operations Coordinator (12-Month Leave Coverage)
West Sixth Construction Inc.
Fort St. John, BC
- Part-time
We're seeking an organized and proactive Operations Coordinator to join our team for a 12-month leave coverage position.
Added 35 mins ago
G
Stanley Park Popcorn Vendor Team Lead
GoodWork.ca
Vancouver, BC
- Internship
Oversee inventory by checking stock levels, restocking supplies, and liaising with the Development Coordinator to ensure sufficient materials for each shift;
Added 2 hours ago
TC
Program Coordinator 2, Full-Time
Taproot Community Support Services
Vancouver, BC
- Full-time
The Program Coordinator 2 (PC2) position will oversee the day to day operation of the program by ensuring that the necessary facilities and equipment are in place, adhere to program…
Added 3 hours ago
TO
Engineering Manager
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Fonthill, ON
- Full-time
Assist with the development and implementation of the Town’s Asset Management Plan and lead the department’s activities associated with the plan, including coordination with the Town’s GIS…
Added 3 hours ago
A
Assessment Coordinator
Altis
Richmond, BC
- $23 to $25 CAD / hour
- Contract
…thoughtful, evidence-based decisions? We're looking for a Assessment Coordinator to join a public sector organization supporting professional certification and assessment processes across…
Added 3 hours ago
RD
FireSmart Coordinator
Regional District of Kitimat-Stikine
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- Full-time
Proficiency with Microsoft Office, mobile technology, online research, presentation tools, and social media; familiarity with data management and reporting software is an asset.
Added 4 hours ago
OE
BIM Designer
OZZ Electric Inc.
Vaughan, ON
- $65,000 to $85,000 CAD / year
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Collaborate with BIM Leader’s, site and management team, contractors, and other trades.
Added 4 hours ago
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Technician, Niagara Takes Flight
Niagara Parks Commission
Niagara Falls, ON
- $27.44 to $33.74 CAD / hour
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Performance test, repair, replacement or modification by returning amusement device to operational state with Coordinator Maintenance and Projects
Added 4 hours ago
AT
Administrative Coordinator
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Victoria, BC
- Full-time
Oversee device management for AOT, including inventory/asset tracking and mobile device management, in coordination with AOT’s Compliance team.
Added 4 hours ago
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Junior Project Coordinator
Centurion Associates Inc
Toronto, ON
- Full-time
Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced…
Added 4 hours ago
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Sales and Events Coordinator | Contract | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Contract
…contract position with a possibility of extension of Sales & Event Coordinator. Reporting to the Director of Sales & Marketing at The Westley Hotel, the successful candidate is expected to…
Added 4 hours ago
Administrative Coordinator
AOT Technologies
Victoria, BC
Oversee device management for AOT, including inventory/asset tracking and mobile device management, in coordination with AOT’s Compliance team.
Added 4 hours ago
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Parts Counter Person
T&T Power Group
Fort St. John, BC
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We are currently seeking a knowledgeable and highly organized Parts Coordinator to support our northern operations in Fort St. John. As the Parts Coordinator, you will be responsible for…
Added 4 hours ago
C
Global HR Coordinator - Payments / Cross Border
Corpay
Toronto, ON
- Full-time
Corpay is currently looking to hire a Global HR Coordinator. This position falls under our Cross-Border line of business and will be located in Toronto, Canada. In the role, you will play a…
Added 4 hours ago
C
Project Coordinator
CATALIS
AB · Edmonton, AB
- Full-time
Basic knowledge of project management (PMP certification considered an asset)
Added 4 hours ago
MN
Indigenous Client Relations Liaison
Mi'kmaw Native Friendship Centre
Halifax, NS
- Part-time
Communicate any and all relevant information to the proper Coordinator. This may be important client information, anything a client has revealed that causes need for concern, and any…
Added 4 hours ago
TO
Health And Safety Coordinator
Town of Slave Lake
Slave Lake, AB
- Full-time
We are looking for a Health and Safety Coordinator to join our team! Under the direction of the Director of Human Resources, the Health & Safety Coordinator is responsible for: Safety…
Added 5 hours ago
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Home Care Attendant
Southern Health-Santé Sud
Winkler, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
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Home Care Attendant
Southern Health-Santé Sud
Winkler, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 5 hours ago
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Engineering Systems and Data Management Coordinator
Komatsu
Sudbury, ON · Lively, ON
- $70,000 to $85,000 CAD / year
- Full-time
Engineering Systems and Data Management Coordinator 11/2/26 Lively, Ontario, CAN, P3Y 1L7 37447 Onsite Position
Added 5 hours ago
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Occupational Therapist (OT) - Part-time 0.6
VON Canada
Corunna, ON
- $37.16 to $40.29 CAD / hour
- Part-time
…of VON policies, procedures, standards, and quality and risk management. The OT works collaboratively with other stakeholders (families, principals, teachers, educational assistants,…
Added 5 hours ago
DM
Intake Coordinator (6 Month Contract)
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Surrey, BC
- Contract
At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our…

tripstack

Customer Success Manager, North America

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Manage customer onboarding and implementation, coordinating internal teams and project plans to deliver requirements on time and to standard. Serve as the ongoing customer contact, advocate for client needs, monitor performance, and present insights and opportunities in business reviews.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should bring a customer-first approach, strong organization and analytical abilities, and excellent communication and presentation skills; technical onboarding, CRM, flight industry, or fintech experience is an asset.

Skills

Customer Success
Customer Onboarding
Project Management
Relationship Management
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Presentation Skills
Communication
Meeting Facilitation
Issue Escalation
Product Roadmap Planning
Customer Advocacy
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B
SaaS
Customer Onboarding
Implementation
Project Delivery
Project Plans
Account Management
Customer Support
Product Support
Product Roadmap
Business Reviews
Customer KPIs
Data Analysis
ROI
CRM Software
Customer Success Platforms
Technical Implementation
Client Training
Flight Industry
Online Travel Agencies
Airlines
Fintech
Virtual Interlining
API
Payments
Fraud Prevention

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