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Added 9 mins ago
S
Assistant Manager, Derivative Settlements Operations, Settlements & Clearing (18-Month Contract GWO)
Scotiabank
Toronto, ON
- Contract
Contributes to the overall success of Derivative Settlements Operations / Settlements and Clearing in Canada ensuring specific individual goals, plans, initiatives are executed / delivered…
Added 9 mins ago
FL
Experienced Associate, Audit
Fuller Landau LLP
Toronto, ON
- Full-time
You’ll be part of a collaborative team that supports your success and welcomes your ideas and ambition. Our professional commitment is also personal.
Added 9 mins ago
CL
Account Manager (Renewals)
Capital Lynk
Montreal, QC
- Full-time
Success in consultative selling and client retention.
Added 9 mins ago
EA
Director, PE Business Partner - Mobile
Electronic Arts (EA)
Vancouver, BC
- Full-time
Minimum experience: Bachelor or Masters Degree in a relevant field plus 10 or more years of progressive success as a senior strategic HR business partner/manager.
Added 10 mins ago
FT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 10 mins ago
Program Manager
Connective
Coquitlam, BC
The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients,…
Added 10 mins ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and…
Added 10 mins ago
HA
Sr Trade Compliance Analyst
Honeywell Aerospace
Mississauga, ON
- Full-time
…a significant impact on the company's global operations and success. Your role will involve ensuring compliance with international trade regulations, which is crucial for the smooth flow of…
Added 25 mins ago
T
Customer Experience Associate
TD
Medicine Hat, AB
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 25 mins ago
T
Personal Banking Associate Trainee
TD
Camrose, AB
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 25 mins ago
T
Director Credit Execution, Commercial National Accounts, Financial Institutions Group
TD
Toronto, ON
- Full-time
…with at least 5 years experience in a combination, and / or Manager Commercial Credit roles in a banking environment. You have well developed analytical, relationship management, credit…
Added 25 mins ago
T
Senior IT Developer
TD
Toronto, ON
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 40 mins ago
A
Senior Systems Engineer
Aviso
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Added 40 mins ago
GF
Office Manager
Greenstone Financial Services Canada
Toronto, ON · North York, ON
- $50,000 to $60,000 CAD / year
- Full-time
We are looking for a highly organized, proactive, and service-oriented Office Manager to take ownership of the day-to-day operations, facilities, and overall experience of our Greenstone…
Added 40 mins ago
MH
Assistant Store Manager | Orchard Park
Michael Hill
Kelowna, BC
- Full-time
Join Michael Hill Orchard Park as an Assistant Store Manager and bring your passion for sales, customer service, and team leadership to a supportive retail environment. Help drive results,…
Added 40 mins ago
R&
Commercial Banking Manager - North York
Robertson & Company Ltd.
Toronto, ON · North York, ON
- Full-time
Our client is one of Canada's leading financial institutions dedicated exclusively to supporting entrepreneurs. They provide flexible financing, strategic advisory services, and growth…
Added 40 mins ago
GD
Associate Director - Field Operations
Globalfaces Direct
Toronto, ON · North York, ON
- Full-time
Field Infrastructure & Territory Management: Oversee office lifecycle management across North America. Work with Client Success Managers and field leadership to manage team/campaign…
Added 40 mins ago
K
PRODUCT MANAGER
Kablamo
Toronto, ON
- Full-time
…well organized and deliver truly valuable outcomes. As Product Manager, you’re the strategic leader, partnering with clients to shape product vision and strategy and keeping the team…
Added 40 mins ago
Income Officer - Automotive Finance - 18 months contract - Anjou, Quebec or Hamilton, Ontario
Scotiabank
QC · Anjou, QC
Contributes to the overall success of the Income department of the Dealer Centre of Excellence in Canada ensuring specific individual goals, plans, initiatives are executed and delivered in…
Added 40 mins ago
Income Officer - Automotive Finance - 18 months contract - Anjou, Quebec
Scotiabank
QC · Anjou, QC
Contributes to the overall success of the Income department of the Dealer Centre of Excellence in Canada ensuring specific individual goals, plans, initiatives are executed and delivered in…
Added 40 mins ago
Assistant Manager, Derivative Settlements Operations, Settlements & Clearing (12-Month Contract GWO)
Scotiabank
Toronto, ON
Contributes to the overall success of Derivative Settlements Operations / Settlements and Clearing in Canada ensuring specific individual goals, plans, initiatives are executed / delivered…
Added 40 mins ago
Branch Manager - Long Pond, Newfoundland
Scotiabank
Conception Bay South, NL
As a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the…
Added 40 mins ago
LA
Media Analytics & AdOps Manager
Level Agency
Remote, Canada
- Remote
As a Media Analytics & AdOps Manager on Level’s Programmatic team, you’ll own campaigns end to end: clean setups, reliable tracking, smart in-platform trading, and reporting that drives…
Added 40 mins ago
AW
Senior Systems Engineer
Aviso Wealth
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Added 40 mins ago
M
Manager, External Financial Advisory
MNP
Calgary, AB
- Full-time
Make an impact with our External Financial Advisory team as a Manager. This diverse team of professionals directly contributes to the success of the firm by supporting external clients. As…

tripstack

Customer Success Manager, North America

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Manage customer onboarding and implementation, coordinating internal teams and project plans to deliver requirements on time and to standard. Serve as the ongoing customer contact, advocate for client needs, monitor performance, and present insights and opportunities in business reviews.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should bring a customer-first approach, strong organization and analytical abilities, and excellent communication and presentation skills; technical onboarding, CRM, flight industry, or fintech experience is an asset.

Skills

Customer Success
Customer Onboarding
Project Management
Relationship Management
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Presentation Skills
Communication
Meeting Facilitation
Issue Escalation
Product Roadmap Planning
Customer Advocacy
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B
SaaS
Customer Onboarding
Implementation
Project Delivery
Project Plans
Account Management
Customer Support
Product Support
Product Roadmap
Business Reviews
Customer KPIs
Data Analysis
ROI
CRM Software
Customer Success Platforms
Technical Implementation
Client Training
Flight Industry
Online Travel Agencies
Airlines
Fintech
Virtual Interlining
API
Payments
Fraud Prevention

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