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Added 14 mins ago
TS
Client Delivery Manager
Turnberry Solutions
Saint-Paul, NB · St.-Paul, NB
- Full-time
Overview: We are seeking a highly motivated, intellectually curious, and people-oriented Client Delivery Manager to support a large, strategic enterprise account within our consulting…
Added 58 mins ago
D
Technical Account Manager (TAM)
DINGO
BC · British Columbia, Canada
- Full-time
We're looking for an experienced Technical Account Manager (TAM) to join our global team and play a key role in strengthening customer relationships, driving adoption and ensuring our…
Added 1 hour ago
M
Manager, Corporate & Strategic Partnerships
Metrolinx
Toronto, ON · Greater Toronto Area, Canada
- $123,026 to $168,886 USD / year
- Full-time
Our Non-Fare Sales Office is seeking a Manager, Corporate & Strategic Partnerships for a 14-month contract to lead the growth of corporate and strategic partnerships. This role is…
Added 1 hour ago
Accounts Receivable Manager
Northland Properties
Vancouver, BC
Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting…
Added 1 hour ago
Operations Manager, Tank Rentals & Sales
UFA Co-operative Ltd.
Grande Prairie, AB
BarW is seeking a strategic and entrepreneurial Operations Manager, Tank Rentals & Sales to lead a growing multi-location business across Western Cananda. This role is accountable for…
Added 2 hours ago
TS
Vendor Business Manager, HPI Personal Systems and Services | Gestionnaire des affaires partenaires, systèmes personnels et services HPI
TD SYNNEX Canada ULC
Mississauga, ON
- $61,000 to $78,000 CAD / year
- Full-time
As a Vendor Business Manager (VBM) supporting HP Inc. (HPI) Personal Systems & Services, you will play a key role in driving business growth, profitability and strategic vendor…
Added 2 hours ago
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GTM Strategy & Revenue Operations Manager
PakFactory
Toronto, ON
- Full-time
We're looking for a GTM Strategy & Revenue Operations Manager to architect and run the commercial engine behind our sales and operations teams. Reporting directly to the CEO and working in…
Added 2 hours ago
JS
District Manager
JD Sports Canada
Montreal, QC
- Full-time
Our Retail team is looking for a District Manager - QC to join our retail team! This role will be responsible for the growth of district retail sales by demonstrating sales achievements in…
Added 2 hours ago
EA
Director, PE Business Partner - Mobile
Electronic Arts (EA)
Vancouver, BC
- Full-time
…drives talent strategy and the People Experience roadmap in partnership with Mobile's senior leadership team. The Director, PE Business Partner serves as a strategic advisor to senior…
Added 2 hours ago
Scheduling Assistant
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Calgary, AB
…the highest quality of diagnostic services to our clients, in partnership with hospitals and community practitioners. This is achieved through attracting and developing outstanding clinical…
Added 2 hours ago
EA
Senior Manager, Global Travel
Electronic Arts (EA)
Vancouver, BC
- Full-time
Join us at Electronic Arts (EA), where our mission is to inspire the world to play. As Senior Manager, Global Travel, you will guide the strategic direction of our global travel function,…
Added 2 hours ago
SC
Bilingual Strategic Business Development Manager
Staples Canada
QC · QC, Canada
- Full-time
The Strategic Business Development Manager (SBDM) will directly prospect and acquire high value clients in the Enterprise & Mid-Market business space. He or she will place focus and…
Added 2 hours ago
GD
Associate Director - Field Operations
Globalfaces Direct
Toronto, ON · North York, ON
- Full-time
Team: Directly manages Field Operations Manager; oversees 2 Field Coordinators
Added 2 hours ago
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PRODUCT MANAGER
Kablamo
Toronto, ON
- Full-time
…well organized and deliver truly valuable outcomes. As Product Manager, you’re the strategic leader, partnering with clients to shape product vision and strategy and keeping the team…
Added 2 hours ago
ES
Vice-président(e) exécutif(ve), Développement des affaires - Montréal | Executive Vice President, Business Development - Montreal
Equans Services Canada & US
Montreal, QC
- Full-time
…growth through market expansion, new customer acquisition, strategic account development, and the positioning of Equans as a market leader in technical services, energy solutions,…
Added 2 hours ago
Pearl Vision - Licensed Store Manager 2 - #S474 Toronto, ON
EssilorLuxottica Group
Toronto, ON
The Licensed Store Manager maximizes the store’s sales and profits and achieves patient care objectives through personal selling and effective management of Associates. Ensures that store…
Added 3 hours ago
RA
Product Management Specialist – Medium Voltage
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- $63,600 to $79,500 CAD / year
- Full-time
…Development, Operations, and Engineering partners, execute on strategic business direction and Annual operating plans…
Added 3 hours ago
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SR&ED and Incentives, Senior Manager
PwC
Toronto, ON
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 3 hours ago
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Customer Success Manager, North America
tripstack
Vancouver, BC
- Full-time
We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the…
Added 3 hours ago
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Customer Success Manager, North America
tripstack
Toronto, ON
- Full-time
We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the…
Added 3 hours ago
OC
Senior Demand Planner - Service Parts
Olympus Corporation
Richmond Hill, ON
- Full-time
As the site's primary planning resource, this role independently manages both strategic and operational planning activities, including forecasting, inventory management, supplier…
Added 3 hours ago
T
Customer Success Manager, North America
tripstack
Montreal, QC
- Full-time
We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the…
Added 3 hours ago
AG
Senior Manager, HR Operations
Altus Group
Toronto, ON
- Full-time
As our new Senior Manager, HR Operations, you will:
Added 3 hours ago
Manager, Ingredient Strategy
HelloFresh
Toronto, ON
…agreements, payment terms, exclusivity arrangements, and brand partnership structures such as co-marketing programs or product-for-placement deals. You understand what a sound commercial…
Added 3 hours ago
PC
Senior Specialist - Project Manager
Parkland Corporation
Calgary, AB
- Full-time
Experience with common project and collaboration tools such as ServiceNow Strategic Portfolio Manager, Microsoft Project or equivalent scheduling tools, Microsoft 365, Teams, SharePoint,…

tripstack

Customer Success Manager, North America

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Manage customer onboarding and implementation, coordinating internal teams and project plans to deliver requirements on time and to standard. Serve as the ongoing customer contact, advocate for client needs, monitor performance, and present insights and opportunities in business reviews.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should bring a customer-first approach, strong organization and analytical abilities, and excellent communication and presentation skills; technical onboarding, CRM, flight industry, or fintech experience is an asset.

Skills

Customer Success
Customer Onboarding
Project Management
Relationship Management
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Presentation Skills
Communication
Meeting Facilitation
Issue Escalation
Product Roadmap Planning
Customer Advocacy
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B
SaaS
Customer Onboarding
Implementation
Project Delivery
Project Plans
Account Management
Customer Support
Product Support
Product Roadmap
Business Reviews
Customer KPIs
Data Analysis
ROI
CRM Software
Customer Success Platforms
Technical Implementation
Client Training
Flight Industry
Online Travel Agencies
Airlines
Fintech
Virtual Interlining
API
Payments
Fraud Prevention

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