Find work in Canada.

565,423 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
D
Senior System Engineer
Danaher
Concord, ON
- Full-time
Lead system-level risk management, FMEAs, and complex technical investigations, coordinating cross-functional teams through root-cause identification and resolution.
Added 8 mins ago
AC
Analyste D'affaires Principal - Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Senior Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 22 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
…hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor acquisition activities, with a primary focus on IG’s Enterprise…
Added 22 mins ago
E
Sales Enablement Consultant, Principal
Epicor
Canada
- Full-time
content, expertise and tools to help the sales team sell more effectively using expert industry knowledge. Acts as a lead and a resource to the sales team.
Added 22 mins ago
CC
Senior Manager, Engineering
Confidential Company
Toronto, ON · Greater Toronto Area, Canada
- $136,000 to $195,000 CAD / year
- Full-time
A global manufacturing organization is seeking an experienced Senior Manager - Engineering Manager to lead technical engineering activities, customer-facing initiatives, and program…
Added 22 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Winnipeg, MB
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 22 mins ago
PE
Project Coordinator, Renewables
PRI Engineering
Toronto, ON
- Full-time
Real ownership from day one, and a clear path toward project management or account management as the team grows.
Added 22 mins ago
SD
Production Supervisor
Shoppers Drug Mart
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Supervisor Production will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their team within Operations and to ensure optimal customer…
Added 22 mins ago
KC
Associate Director, Funding
KV Capital
AB · Edmonton, AB
- Full-time
Reporting to the Vice President, Investment Management, the Associate Director, Funding is responsible for the oversight and execution of the Funding function within the Real Estate Debt…
Added 22 mins ago
B
Operational Readiness Manager
BGIS
Markham, ON
- Full-time
The Operational Readiness Manager manages a team of resources to deliver relocation, furniture installation and furniture decommissioning services for our client. They support the planning…
Added 22 mins ago
M
Manager, Corporate & Strategic Partnerships
Metrolinx
Toronto, ON · Greater Toronto Area, Canada
- $123,026 to $168,886 USD / year
- Full-time
Project management principles and practices, including budget and schedule controls, to lead and direct cross functional teams and consultants engaged in simultaneous projects (i.e.…
Added 22 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Mississauga, ON
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 22 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Kitchener, ON
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 22 mins ago
G
Regional Facility Manager - Remote, Vancouver
Guckenheimer
Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
Lead the implementation of new innovations at the account and share with the North American team.
Added 22 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Richmond, BC
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 22 mins ago
K
Director of Operations
Kuehne+Nagel
Mississauga, ON
- Full-time
Directly implement new business into operations and contribute to national strategy as part of the Canadian management team.
Added 22 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Montreal, QC
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 22 mins ago
DL
ARCHITECTURAL REP II - CANADA
Dal-Tile LLC
Concord, ON
- $69,000 to $86,000 CAD / year
- Full-time
Dal-Tile is seeking a dynamic Architectural Sales Rep II to join the team! The Architectural Sales Rep II is responsible for all sales activities from lead generation to sales closure…
Added 22 mins ago
PE
Controller
PRI Engineering
Mississauga, ON
- Full-time
Lead, develop, and schedule the accounting team, including project accounting, AR/AP, payroll and benefits, and financial analysis.
Added 22 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Halifax, NS
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 22 mins ago
J
Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
…of earth? Reporting to the department head, you will act as lead designer and project manager. You will manage urban infrastructure projects from start to finish: needs assessment,…
Added 22 mins ago
AF
Tile & Stone Division Manager
Atlas Flooring Solutions inc.
Toronto, ON
- Full-time
Atlas Flooring Solutions is growing, and we’re looking for someone to take the lead on our tile and stone division.
Added 22 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Calgary, AB
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 22 mins ago
C
Construction Manager – High-Rise Residential Construction [Umbrella Design + Construction Consulting]
CareerBeacon
Halifax, NS
- $160,000 to $190,000 CAD / year
- Full-time
Lead the project's construction team, including the Site Superintendent and Project Manager, over its 4-year build-out.
Added 22 mins ago
KC
Senior Analyst, Funding
KV Capital
AB · Edmonton, AB
- Full-time
…funded investments, accompanied by +$1 billion in assets under management, our dedicated team of finance experts is driven by a shared goal to cultivate prosperity for our clients,…

tripstack

Customer Success Manager, North America

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

Apply About employer

More about this job

Responsibilities

Manage customer onboarding and implementation, coordinating internal teams and project plans to deliver requirements on time and to standard. Serve as the ongoing customer contact, advocate for client needs, monitor performance, and present insights and opportunities in business reviews.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should bring a customer-first approach, strong organization and analytical abilities, and excellent communication and presentation skills; technical onboarding, CRM, flight industry, or fintech experience is an asset.

Skills

Customer Success
Customer Onboarding
Project Management
Relationship Management
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Presentation Skills
Communication
Meeting Facilitation
Issue Escalation
Product Roadmap Planning
Customer Advocacy
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B
SaaS
Customer Onboarding
Implementation
Project Delivery
Project Plans
Account Management
Customer Support
Product Support
Product Roadmap
Business Reviews
Customer KPIs
Data Analysis
ROI
CRM Software
Customer Success Platforms
Technical Implementation
Client Training
Flight Industry
Online Travel Agencies
Airlines
Fintech
Virtual Interlining
API
Payments
Fraud Prevention

Report this job