Find work in Canada.

564,521 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
P&
Gestionnaire de projets stratégiques de la chaîne d’approvisionnement / Project Manager Strategic Supply Chain Projects
Pratt & Whitney
Longueuil, QC
- Full-time
Added 14 mins ago
CN
Project Manager
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a role that will challenge you? Do you like reviewing and approving work breakdowns, cost estimates, baseline schedules, and project changes? Do you enjoy establishing…
Added 14 mins ago
AI
SQL Database Administrator
Apptoza Inc.
Montreal, QC
- Full-time
Lead performance diagnostics and tuning using Query Store, execution plans, Dynamic Management Views, Extended Events, wait statistics, PerfMon, SQL Profiler, and Azure monitoring.
Added 14 mins ago
BH
Lead Engineer - Ruby on Rails
Beacon Holdings
Canada
- Full-time
Watch the cost line. Read cloud and vendor spend, find what is wasted, and judge whether fixing it is worth the time.
Added 14 mins ago
JS
District Manager
JD Sports Canada
Montreal, QC
- Full-time
Added 14 mins ago
1E
Marketing Manager
1Click Energy Solutions
Toronto, ON
- $85,000 CAD / year
- Full-time
Help direct organic growth strategy, including SEO and content initiatives that build sustainable, low-cost-per-lead traffic.
Added 14 mins ago
WI
Project Financial Advisor (Project Accountant)
WSP in Canada
Montreal, QC
- Full-time
- Lead the financial review for projects to ensure compliance with accounting standards and corporate policies.
Added 14 mins ago
WI
Project Financial Advisor (Project Accountant)
WSP in Canada
Laval, QC
- Full-time
- Lead the financial review for projects to ensure compliance with accounting standards and corporate policies.
Added 14 mins ago
WI
Senior Technical Manager, Project Management
WSP in Canada
Regina, SK
- Full-time
What you will do: Lead high-value or complex projects; establish delivery plans, governance, roles, and escalation paths; manage project financials, forecasts, risks, changes, and client…
Added 14 mins ago
TB
Regional Operations Director - Western Canada
The Bolt Supply House Ltd.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Lead and optimize operational performance across all Western Canada service centers, ensuring consistent execution of standards across safety, customer service, productivity, inventory…
Added 14 mins ago
WI
Electrical Project Manager/Estimator
Western Integrated Ltd.
Burnaby, BC
- Full-time
…join our dynamic and growing team. In this position, you’ll lead industrial and commercial construction projects through completion - managing budgets, timelines, and resources - while also…
Added 14 mins ago
S
Replenishment - Manager Grocery
Sobeys
Fredericton, NB
- Full-time
…sales forecasting, variance analysis and correction, and labour cost…
Added 14 mins ago
K
Estimator (Museum Projects)
Kubik
Toronto, ON
- Full-time
…mathematical principles. This role centers around producing cost estimates for exhibit cabinetry, casework, and other in-house production components. The ideal candidate has hands-on…
Added 14 mins ago
TR
Project Accountant
Taylor Ryan Executive Search Partners
AB · Edmonton, AB
- $80,000 to $95,000 CAD / year
- Full-time
Lead month-end close processes, ensuring project costs, client billings and accruals are accurately recorded and reported.
Added 14 mins ago
Regional Operations Director - Western Canada
Source Atlantic Ltd.
Calgary, AB · Edmonton, AB · Saskatoon, SK
Lead and optimize operational performance across all Western Canada service centers, ensuring consistent execution of standards across safety, customer service, productivity, inventory…
Added 14 mins ago
Member IT Services - Senior Cloud and Infrastructure Engineer
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Manage Azure Governance: management groups, Azure Policy, tagging, and cost management.
Added 14 mins ago
BF
Class A/B Gas Fitter
Borealis Fuels & Logistics
Athalmer, BC
- Full-time
…Borealis partners with domestic propane producers to deliver cost-effective and reliable energy…
Added 14 mins ago
IW
Buyer
International Water Guard
Surrey, BC
- Full-time
…components, and services; managing supplier communication; supporting cost, quality, and delivery goals; and ensuring accurate procurement documentation. The Buyer will work…
Added 29 mins ago
NB
General Manager
Nimmo Bay Wilderness Resort
Port Mcneill, BC
- Contract
We are looking for an exceptional General Manager to lead the day-to-day operations of Nimmo Bay and help guide the continued evolution of this special business.
Added 29 mins ago
EA
Senior Manager, Global Travel
Electronic Arts (EA)
Vancouver, BC
- Full-time
…Estate and Workplace Solutions (REWS) priorities. You will lead our dedicated team, manage key programs, and partner with leaders across the company to deliver seamless travel experiences…
Added 29 mins ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
Report on key performance indicators - on-time delivery (OTD), yield, cost, RMAs, and customer scorecard ratings - including regular updates on metrics and accomplishments to the management…
Added 29 mins ago
TS
Event Planner | Planificateur d'événements
TD SYNNEX
Mississauga, ON
- Full-time
Negotiate contracts and manage vendor relationships to ensure quality, compliance, and cost savings.
Added 29 mins ago
C
Consultant, Java Back End Development
CIBC
Toronto, ON
- Full-time
…databases, programming languages, utilities, and testing approaches. Lead the design and development of cost-effective and innovative…
Added 44 mins ago
WI
Senior Technical Manager, Project Management
WSP in Canada
SK · Saskatchewan, Canada
- Full-time
What you will do: Lead high-value or complex projects; establish delivery plans, governance, roles, and escalation paths; manage project financials, forecasts, risks, changes, and client…
Added 44 mins ago
BC
Dynamics 365 F&O Project Management & Accounting Consultant
BDO Canada
Canada
- Full-time
Perform a lead PMA consultant role on larger projects where multiple functional consultants are engaged, providing mentorship and guidance to other consultants

tripstack

Customer Success Manager, North America

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

Apply About employer

More about this job

Responsibilities

Lead customer onboarding and implementation, coordinating internal teams and project plans to deliver customer requirements on time. Serve as the ongoing customer advocate and primary contact, monitor performance and risks, present business reviews, and share customer insights to inform product planning and mutual growth.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should bring strong organizational, analytical, communication, presentation, and stakeholder-management skills, with a customer-first approach.

Skills

Customer Success
Relationship Management
Project Management
Customer Onboarding
Implementation
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Communication
Presentation Skills
Meeting Facilitation
Issue Escalation
Strategic Planning
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

B2B
SaaS
Customer Success
Customer Onboarding
Project Delivery
Implementation
Virtual Interlining
Flights As a Service
API
Airlines
Online Travel Agencies
Fintech
Customer Success Platforms
Account Management
Project Plans
Product Roadmap
Business Reviews
Customer KPIs
ROI
Data Analysis
Stakeholder Management
Escalation Management
Client Training
Fraud Prevention
Payments
Pricing
Traveler Protection

Report this job