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Added 7 mins ago
TD
Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director,…
Added 7 mins ago
J
Therapeutic Specialist, Neuroscience
Jobgether
Canada
- Full-time
…clinical expertise to identify opportunities and strengthen customer partnerships. This permanent, full-time opportunity suits an experienced pharmaceutical sales professional who thrives…
Added 22 mins ago
TS
Client Delivery Manager
Turnberry Solutions
Saint-Paul, NB · St.-Paul, NB
- Full-time
Contribute to a proactive, relationship-driven approach to account management and consultant success
Added 22 mins ago
MR
Account Manager
MoveSmart Rentals
MB · Durban, MB
- $45,000 to $50,000 CAD / year
- Internship
3–5+ years of account management experience (this is required)
Added 22 mins ago
MR
Account Manager
MoveSmart Rentals
BC · Capital, BC
- $45,000 to $50,000 CAD / year
- Internship
3–5+ years of account management experience (this is required)
Added 22 mins ago
MR
Account Manager
MoveSmart Rentals
NS · Cape Breton, NS
- $45,000 to $50,000 CAD / year
- Internship
3–5+ years of account management experience (this is required)
Added 22 mins ago
MR
Account Manager
MoveSmart Rentals
Athens, ON
- $45,000 to $50,000 CAD / year
- Internship
3–5+ years of account management experience (this is required)
Added 22 mins ago
MR
Account Manager
MoveSmart Rentals
Delhi, ON
- $45,000 to $50,000 CAD / year
- Internship
3–5+ years of account management experience (this is required)
Added 22 mins ago
MR
Account Manager
MoveSmart Rentals
Brandon, MB
- $45,000 to $50,000 CAD / year
- Internship
3–5+ years of account management experience (this is required)
Added 37 mins ago
BE
Inside Sales Associate
BoldHouse Executive Search
Dartmouth, NS
- $60,000 to $70,000 CAD / year
- Full-time
Experience in inside sales, account management, counter sales, sales coordination or customer service with trade or industrial customers, and a track record of growing the business you look…
Added 37 mins ago
U
Industrial Project Manager, Mechanical
UPTIME
Surrey, BC
- Full-time
Reporting to the Senior Project Manager, the Industrial Project Manager, Mechanical is responsible for driving projects from inception to completion. By partnering with internal resources…
Added 37 mins ago
BE
Inside Sales Associate, Bilingual (English and French)
BoldHouse Executive Search
Marieville, QC
- $60,000 to $70,000 CAD / year
- Full-time
Experience in inside sales, account management, counter sales, sales coordination or customer service with trade or industrial customers, and a track record of growing the business you look…
Added 37 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 51 mins ago
BE
Inside Sales Associate
BoldHouse Executive Search
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
Experience in inside sales, account management, counter sales, sales coordination or customer service with trade or industrial customers, and a track record of growing the business you look…
Added 1 hour ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
The Program Manager is the primary point of accountability for assigned customer programs from quotation through full-scale production. This role coordinates engineering, manufacturing…
Added 1 hour ago
CB
Purchasing Manager
Chef Bombay
Canada
- Full-time
The Purchasing Manager will play a critical role in supporting production schedules and customer demand by working closely with the Production, Quality Assurance, Finance, and Warehouse…
Added 1 hour ago
IW
District Vice-President
IG Wealth Management
Quebec, QC
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 1 hour ago
D
Technical Account Manager (TAM)
DINGO
BC · British Columbia, Canada
- Full-time
We're looking for an experienced Technical Account Manager (TAM) to join our global team and play a key role in strengthening customer relationships, driving adoption and ensuring our…
Added 1 hour ago
CA
Assistant Resident Manager (Part-Time)
Centurion Associates Inc
Huntsville, ON
- Part-time
Reporting to the Senior Property Manager, the Assistant Resident Manager is responsible for the professional management, administration and leasing of a Centurion apartment community.
Added 1 hour ago
WC
(CAN) Staff Pharmacist
Walmart Canada
Calgary, AB
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 1 hour ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Toronto, ON · Greater Toronto Area, Canada
- Temporary
As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 1 hour ago
CC
Specialist, Manufacturing Procurement
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…strategic thinking. This position reports directly into the Senior Manager, Manufacturing…
Added 1 hour ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Mississauga, ON
- $17.95 to $20.65 CAD / hour
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 1 hour ago
E
Customer Account Manager
EconoLease
Toronto, ON · Scarborough, ON
- $65,000 to $80,000 CAD / year
- Full-time
The Customer Account Manager is responsible for converting partner-introduced opportunities into successful customer outcomes. This role owns the end-to-end customer journey, from initial…
Added 1 hour ago
CA
Junior Project Coordinator
Centurion Associates Inc
Toronto, ON
- Full-time
Project Management - Toronto, Ontario (Hybrid)

tripstack

Customer Success Manager, North America

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Lead customer onboarding and implementation, coordinating internal teams and project plans to deliver customer requirements on time. Serve as the ongoing customer advocate and primary contact, monitor performance and risks, present business reviews, and share customer insights to inform product planning and mutual growth.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should bring strong organizational, analytical, communication, presentation, and stakeholder-management skills, with a customer-first approach.

Skills

Customer Success
Relationship Management
Project Management
Customer Onboarding
Implementation
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Communication
Presentation Skills
Meeting Facilitation
Issue Escalation
Strategic Planning
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

B2B
SaaS
Customer Success
Customer Onboarding
Project Delivery
Implementation
Virtual Interlining
Flights As a Service
API
Airlines
Online Travel Agencies
Fintech
Customer Success Platforms
Account Management
Project Plans
Product Roadmap
Business Reviews
Customer KPIs
ROI
Data Analysis
Stakeholder Management
Escalation Management
Client Training
Fraud Prevention
Payments
Pricing
Traveler Protection

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