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Added 22 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 22 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits, learning and…
Added 22 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 23 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Winnipeg, MB
- Full-time
Manage the Global ethics program’s periodic recertification lifecycle, covering project planning, engagement with the external assessor, consultation with regional Ethics teams and…
Added 23 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Moncton, NB
- Full-time
Manage the Global ethics program’s periodic recertification lifecycle, covering project planning, engagement with the external assessor, consultation with regional Ethics teams and…
Added 23 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Halifax, NS
- Full-time
Manage the Global ethics program’s periodic recertification lifecycle, covering project planning, engagement with the external assessor, consultation with regional Ethics teams and…
Added 23 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Quebec, QC
- Full-time
Manage the Global ethics program’s periodic recertification lifecycle, covering project planning, engagement with the external assessor, consultation with regional Ethics teams and…
Added 23 mins ago
C
Service delivery Manager
CGI
Toronto, ON
- Full-time
…operations, product, and business teams to maintain reliable services, resolve production issues, and deliver improvements that meet business…
Added 23 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Toronto, ON
- Full-time
Manage the Global ethics program’s periodic recertification lifecycle, covering project planning, engagement with the external assessor, consultation with regional Ethics teams and…
Added 23 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Montreal, QC
- Full-time
Manage the Global ethics program’s periodic recertification lifecycle, covering project planning, engagement with the external assessor, consultation with regional Ethics teams and…
Added 23 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Vancouver, BC
- Full-time
Manage the Global ethics program’s periodic recertification lifecycle, covering project planning, engagement with the external assessor, consultation with regional Ethics teams and…
Added 23 mins ago
C
Chef(fe) de service, service à la clientèle
CGI
Montreal, QC
- Full-time
The Manager is responsible for operational execution, team leadership, and people management. They translate the Director's direction into concrete actions and oversee the day-to-day…
Added 23 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Calgary, AB
- Full-time
Manage the Global ethics program’s periodic recertification lifecycle, covering project planning, engagement with the external assessor, consultation with regional Ethics teams and…
Added 23 mins ago
TH
Discharge Planner
Trillium Health Partners
ON · ON, Canada
- Full-time
Under the leadership of the Manager, Discharge Planning, the Social Worker/Discharge Planner will work within a fast paced environment as a collaborative team member of an interdisciplinary…
Added 37 mins ago
Technical Account Manager (TAM)
Web Hosting Canada (WHC)
Montreal, QC
WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the…
Added 53 mins ago
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Ingénieur Industriel
Actalent
Laval, QC
- $45 to $60 CAD / hour
- Contract
Dimensionner les unités de production pour répondre aux exigences du planning de production principal (quantités de postes de travail, flux de production, exigences de disposition des…
Added 53 mins ago
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Project Manager - Control System Upgrades
Evertz
Burlington, ON
- Full-time
Evertz is hiring a Project Manager to lead software upgrade (regression) projects for large-scale broadcast and media systems, including SDVN / MAGNUM environments. You will drive each…
Added 53 mins ago
TE
Service Project Manager
Triad Electric Ltd.
AB · Greater Edmonton Metropolitan Area
- Full-time
Role Description The Service Project Manager is a full-time, on-site role based in the Greater Edmonton Metropolitan Area. This role oversees day-to-day service project activities,…
Added 53 mins ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 53 mins ago
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Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
…relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 53 mins ago
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Senior Manager, Transaction Tax Services
BDO
Calgary, AB
- Full-time
We are currently looking to hire a Senior Manager to be part of our growing Transaction Tax Services team. This is a net new role and you will be involved in assisting clients with…
Added 53 mins ago
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Manager, Transaction Tax Services
BDO
Calgary, AB
- Full-time
BDO Canada is looking for a Manager to join our growing Transaction Tax Services team in Calgary.
Added 1 hour ago
TH
Associé(e) au Comptoir entrepreneur (Temps plein)
The Home Depot Canada
Victoriaville, QC
- Full-time
Uses GET Involved behaviors to ask questions to clarify customer’s needs for both products and services , demonstrates effective up-selling, add-on selling and closing techniques to ensure…
Added 1 hour ago
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Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 1 hour ago
H
Senior Account Manager
helloDarwin
Montreal, QC
- Full-time
Le poste convient à une personne issue du conseil (cabinet comptable, firme de services professionnels ou rôle équivalent en entreprise), à l’aise dans des conversations stratégiques avec…

tripstack

Customer Success Manager, North America

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Lead customer onboarding and implementation, coordinating internal teams and project plans to deliver customer requirements on time. Serve as the ongoing customer advocate and primary contact, monitor performance and risks, present business reviews, and share customer insights to inform product planning and mutual growth.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should bring strong organizational, analytical, communication, presentation, and stakeholder-management skills, with a customer-first approach.

Skills

Customer Success
Relationship Management
Project Management
Customer Onboarding
Implementation
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Communication
Presentation Skills
Meeting Facilitation
Issue Escalation
Strategic Planning
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

B2B
SaaS
Customer Success
Customer Onboarding
Project Delivery
Implementation
Virtual Interlining
Flights As a Service
API
Airlines
Online Travel Agencies
Fintech
Customer Success Platforms
Account Management
Project Plans
Product Roadmap
Business Reviews
Customer KPIs
ROI
Data Analysis
Stakeholder Management
Escalation Management
Client Training
Fraud Prevention
Payments
Pricing
Traveler Protection

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