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Added 9 mins ago
PG
Commercial Marketing Manager
Purity Gas
Ancaster, ON
- $95,000 to $115,000 CAD / year
The Commercial Marketing Manager is a strategic leader who bridges Sales, Product Engineering, and Marketing to drive Purity Gas’s go-to-market strategy. This role leads vertical market…
Added 9 mins ago
C
Business Development Manager
CAE
Ottawa, ON
- Full-time
Develop and execute capture strategies and manage opportunity pursuits using CAE's Lead to Award (L2A) process.
Added 39 mins ago
Staff Engineer / AI Builder - Toronto
Robots and Pencils
Toronto, ON
We’re looking for a Staff AI Builder to lead the design and delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently…
Added 53 mins ago
N
Business Development Executive - SAAS AND B2B
nugget.ai
Mississauga, ON
- Contract
…solutions in B2B markets. Daily activities include prospecting and lead generation, qualifying and nurturing opportunities, conducting product demos, and building relationships with…
Added 53 mins ago
JW
Brand Manager, Jamieson, Canada BU
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Toronto, ON
- $80,550 to $120,850 CAD / year
- Full-time
Lead commercialization and go-to-market execution for all new product launches, ensuring strong alignment across marketing, sales and customer activation
Added 53 mins ago
TA
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Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
Lead the end-to-end product development lifecycle for specific AI Suite and Gen AI capabilities, from ideation to successful launch.
Added 1 hour ago
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Senior Business Analyst
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Ottawa, ON
- Full-time
Lead backlog refinement and prioritization sessions alongside product owners and developers;
Added 1 hour ago
AS
Configuration Management Specialist
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…infrastructure, and material support throughout the entire product lifecycle. Our dedicated team ensures that Canada’s state-of-the-art search and rescue aircraft are always mission-ready,…
Added 1 hour ago
AS
ILS Manager
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Ottawa, ON
- Full-time
…close partnership with the Contract Management Office (CMO) Lead, the ILS Manager will lead a multidisciplinary team to manage and control the Integrated Logistics Support (ILS) function…
Added 1 hour ago
T
Senior Manager, Sustainability Reporting
TD
Toronto, ON
- Full-time
Lead the documentation, maintenance, and ongoing refinement of sustainability reporting processes, procedures, controls, and supporting materials.
Added 1 hour ago
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Sales Development Representative, Outbound (Toronto)
Rippling
Toronto, ON
- Full-time
Become a product expert across our entire platform and understand our competitor landscape
Added 1 hour ago
A
Digital Product Designer [AQ-25101]
Aquent
Toronto, ON
- Contract
…revolutionizing how businesses manage their finances. As a **Digital Product Designer**, you will be at the forefront of innovation, driving the conceptualization, development, and…
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…a line of categories for vendor partners. The role ensures product availability, service level attainment, cost control, and operational efficiency while supporting business growth…
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…a line of categories for vendor partners. The role ensures product availability, service level attainment, cost control, and operational efficiency while supporting business growth…
Added 1 hour ago
R
Sales Development Representative, Outbound (Toronto)
Rippling
Toronto, ON
- Full-time
Become a product expert across our entire platform and understand our competitor landscape
Added 1 hour ago
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Senior Interaction Designer [AQ-25100]
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Toronto, ON
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Added 1 hour ago
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Senior Manager, Donor Communications
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Added 1 hour ago
Director, Wealth Strategy & Research - 12-month contract - Tangerine
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ON · Toronto, ON
The Director, Wealth Strategy & Research will lead the development and execution of strategic initiatives that shape the future of our wealth offerings. This role carries enterprise-level…
Added 1 hour ago
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Director, Product Marketing, North America - HCM & Payroll
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Toronto, ON
- Full-time
We're looking for an experienced Product Marketing Leader to help shape that growth. You'll lead North American product marketing strategy across our HCM & Payroll portfolio, influence…
Added 2 hours ago
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Chief Technology Officer
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Toronto, ON
- Full-time
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Added 2 hours ago
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Added 2 hours ago
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Added 2 hours ago
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To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process. The Test Engineering…
Added 2 hours ago
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- Full-time
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Added 2 hours ago
HT
PD Software for Service
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tripstack

Customer Success Manager, North America

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Lead customer onboarding and implementation, coordinating internal teams and project plans to deliver customer requirements on time. Serve as the ongoing customer advocate and primary contact, monitor performance and risks, present business reviews, and share customer insights to inform product planning and mutual growth.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should bring strong organizational, analytical, communication, presentation, and stakeholder-management skills, with a customer-first approach.

Skills

Customer Success
Relationship Management
Project Management
Customer Onboarding
Implementation
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Communication
Presentation Skills
Meeting Facilitation
Issue Escalation
Strategic Planning
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

B2B
SaaS
Customer Success
Customer Onboarding
Project Delivery
Implementation
Virtual Interlining
Flights As a Service
API
Airlines
Online Travel Agencies
Fintech
Customer Success Platforms
Account Management
Project Plans
Product Roadmap
Business Reviews
Customer KPIs
ROI
Data Analysis
Stakeholder Management
Escalation Management
Client Training
Fraud Prevention
Payments
Pricing
Traveler Protection

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