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Added 12 mins ago
P
GTM Strategy & Revenue Operations Manager
PakFactory
Toronto, ON
- Full-time
Build data-backed business cases for future sales team structures, capacity planning, and compensation models for leadership approval.
Added 12 mins ago
A
Strategy & Operations, Customer Success
Ashby
Canada
- Full-time
Support Change Management: Lead the roll-out and adoption of new processes or workflows to the CS team. Partner with Enablement on larger scale change programs.
Added 12 mins ago
B
Senior Manager, First Party Fraud Analytics - Onboarding
BMO
Toronto, ON
- Full-time
Proven ability to lead through ambiguity and drive enterprise-wide outcomes.
Added 12 mins ago
ZC
Statistical Reporting Specialist
Zurich Canada
Toronto, ON
- Full-time
…for a Statistical Reporting Specialist to join our Finance…
Added 12 mins ago
S
Sales Account Executive - SAP Academy for Customer Success - Toronto (Hybrid)
SAP
Toronto, ON
- Full-time
…you? Constant learning, skill growth, great benefits, and a team that wants you to grow and…
Added 12 mins ago
VH
RPN - Hospital Partnership Program (Toronto Central)
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Toronto, ON
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 12 mins ago
CG
Director of Marketing, Defence
Calian Group
Ottawa, ON
- Full-time
We are looking for a Director, Defence Marketing to help lead the marketing and communications strategy for Calian's Defence business across Canada, NATO and allied markets.
Added 12 mins ago
S
Account Executive - SAP Academy for Customer Success - Montreal (Hybrid)
SAP
Montreal, QC
- Full-time
…you? Constant learning, skill growth, great benefits, and a team that wants you to grow and…
Added 12 mins ago
WI
Electrical Foreman
Western Integrated Ltd.
Burnaby, BC
- Full-time
We are looking for an experienced Electrical Chargehand to join our team of professionals.
Added 12 mins ago
FL
Experienced Associate, Audit
Fuller Landau LLP
Toronto, ON
- Full-time
You’ll be part of a collaborative team that supports your success and welcomes your ideas and ambition. Our professional commitment is also personal.
Added 12 mins ago
AA
Estimator - Collision (Woodstock)
Assured Automotive
Woodstock, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 12 mins ago
SH
Personal Support Worker
SE Health
Toronto, ON · North York, ON
- Part-time
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 12 mins ago
VH
Personal Support Worker - Toronto West
VHA Home HealthCare
Toronto, ON
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 12 mins ago
BP
Capital Markets Internal Auditor
BNP Paribas
Montreal, QC
- Full-time
…America Hub (Internal Audit) as a member of the Market Activities team, in charge of sub business areas within Capital Markets and associated Market Activities Support Functions. The…
Added 12 mins ago
SH
Registered Practical Nurse
SE Health
Woodbridge, ON
- Part-time
When designated as a primary provider for a client caseload, you will be the point of care lead accountable for their care while working in collaboration with other care team members and…
Added 12 mins ago
VH
Personal Support Worker - Toronto East
VHA Home HealthCare
Toronto, ON · Greater Toronto Area, Canada
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 12 mins ago
SH
Registered Practical Nurse
SE Health
Toronto, ON · North York, ON
- Part-time
When designated as a primary provider for a client caseload, you will be the point of care lead accountable for their care while working in collaboration with other care team members and…
Added 12 mins ago
1E
Marketing Manager
1Click Energy Solutions
Toronto, ON
- $85,000 CAD / year
- Full-time
Lead Google Ads and Meta advertising strategy and performance, with the ability to independently build, manage, and optimize campaigns. Delegate execution to team members or external…
Added 12 mins ago
SH
Registered Practical Nurse
SE Health
Richmond Hill, ON
- Part-time
When designated as a primary provider for a client caseload, you will be the point of care lead accountable for their care while working in collaboration with other care team members and…
Added 12 mins ago
SS
HVAC Parts Outside Sales Representative
Sprung Studios - UX-UI Design
Vancouver, BC
- Full-time
…customer-focused Outside Sales Representative to join our growing team. In this role, you will build and strengthen customer relationships, identify new business opportunities, and drive…
Added 12 mins ago
SH
Registered Practical Nurse
SE Health
Alliston, ON
- Part-time
When designated as a primary provider for a client caseload, you will be the point of care lead accountable for their care while working in collaboration with other care team members and…
Added 12 mins ago
SH
Registered Practical Nurse
SE Health
Toronto, ON · North York, ON
- Part-time
When designated as a primary provider for a client caseload, you will be the point of care lead accountable for their care while working in collaboration with other care team members and…
Added 12 mins ago
WI
Project Financial Advisor (Project Accountant)
WSP in Canada
Montreal, QC
- Full-time
- Attend regular meetings with the Project Delivery Team on the financial status of projects.
Added 12 mins ago
WI
Project Financial Advisor (Project Accountant)
WSP in Canada
Laval, QC
- Full-time
- Attend regular meetings with the Project Delivery Team on the financial status of projects.
Added 12 mins ago
WI
Senior Technical Manager, Project Management
WSP in Canada
Regina, SK
- Full-time
…delivery strategy, risk management, financial performance, team coordination, and quality oversight. The successful candidate will bring sound judgment, strong consulting experience, and…

tripstack

Customer Success Manager, North America

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the post-sale journey.

Your mission is to ensure our clients in the North American region achieve their desired outcomes and realize the full value of their partnership with us. You will manage the day-to-day operations for the duration of the customers onboarding, working closely with the Regional Directors for APAC and the Project Coordinator to build and execute the project delivery plan, and making sure every requirement is delivered on time and to standard.

Once a customer is live in production, you will remain their main point of contact. You will represent the customer's needs and priorities in monthly and quarterly business reviews and in product planning ceremonies, making sure their voice shapes how our product and services evolve. You will work in parallel with Account Managers, who own the commercial relationship and long-term account growth to provide valuable insights and strategic planning support.

Responsibilities

Customer Onboarding & Implementation

Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
Coordinate with internal project delivery teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.

Client Relationship & Service Delivery

Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
Keep a detailed project plan for the onboarding of each new customers
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
Highlight product features to be developed to help shape the B2B product roadmap
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer

Strategic Performance Reviews

Monitor customer KPIs to proactively identify and address any risks or opportunities.
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders

Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

Requirements

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.

Additional Experience That Would Be Considered An Asset

Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry [OTAs, airlines] or Fintech is a significant plus

Compensation

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto/Vancouver/Montreal: 77,000 -90,000 CAD / Annual

This role is hybrid within Toronto with two days a week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

Lead customer onboarding and implementation, coordinating internal teams and project plans to deliver customer requirements on time. Serve as the ongoing customer advocate and primary contact, monitor performance and risks, present business reviews, and share customer insights to inform product planning and mutual growth.

Requirements

Requires 3–5+ years of experience in customer success, relationship management, account management, or project management, preferably in SaaS or B2B. Candidates should bring strong organizational, analytical, communication, presentation, and stakeholder-management skills, with a customer-first approach.

Skills

Customer Success
Relationship Management
Project Management
Customer Onboarding
Implementation
Stakeholder Management
Data Analysis
KPI Monitoring
Business Reviews
Communication
Presentation Skills
Meeting Facilitation
Issue Escalation
Strategic Planning
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

B2B
SaaS
Customer Success
Customer Onboarding
Project Delivery
Implementation
Virtual Interlining
Flights As a Service
API
Airlines
Online Travel Agencies
Fintech
Customer Success Platforms
Account Management
Project Plans
Product Roadmap
Business Reviews
Customer KPIs
ROI
Data Analysis
Stakeholder Management
Escalation Management
Client Training
Fraud Prevention
Payments
Pricing
Traveler Protection

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