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Added 22 mins ago
Battalion Chief of Logistics and Professional Standards
The Excelsior Fire District
Chief Mountain, AB
Full-time
Serves as the logistics coordinator for the Excelsior Fire District under the direction of the Fire Chief, administering and delivering the district’s SCBA, quartermaster and PPE, medical…
Added 22 mins ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
Highly proficient in spoken and written English, secondary and tertiary language skills a strong asset
Added 22 mins ago
Social Media & Marketing Coordinator
Klick
Toronto, ON
Full-time
The Social Media & Marketing Coordinator supports Klick’s internal Brand Experience team in delivering social media and digital marketing programs across Klick-owned channels. The role…
Added 37 mins ago
Safety Coordinator
Nutrien
Lanigan, SK
Full-time
Experience working with safety management systems, critical controls, incident learning, or cause analysis methodologies is a strong asset.
Added 38 mins ago
Logistics Coordinator
ATCO Group
Langley (District), BC · Langley, BC
Full-time
The Logistics Coordinator is responsible for full coordinator of the logistics strategy for the scope of the project. The successful candidate will be integral to executing ATCO’s proven…
Added 52 mins ago
Logistic Coordinator -Light vehicle Fleet - Temporary 6 months
Pomerleau
Montreal, QC
Temporary
As Light Vehicle Fleet Coordinator within Pomerleau's logistics team, you will be responsible for coordinating the company's on-road vehicle fleet. You will have the opportunity to work…
Added 52 mins ago
Logistic Coordinator -Light vehicle Fleet - Temporary 6 months
Pomerleau
Quebec, QC
Temporary
As Light Vehicle Fleet Coordinator within Pomerleau's logistics team, you will be responsible for coordinating the company's on-road vehicle fleet. You will have the opportunity to work…
Added 52 mins ago
Proposal & Commercial Operations Lead
Metro Supply Chain
Mississauga, ON
Full-time
…Chain's revenue growth objectives by leading the preparation and management of customer-facing proposals, RFI/RFPs, presentations, and pursuit deliverables. Acting as the central…
Added 52 mins ago
Billing & Client Support Coordinator
McGovern Hurley LLP
Toronto, ON · North York, ON
$45,000 to $60,000 CAD / year
Full-time
McGovern Hurley’s next Billing & Client Support Coordinator will play a key role in supporting the administration, billing, and reporting needs of our Audit Advisory Group (AAG) with…
Added 52 mins ago
Project Coordinator
Pagnotta Inc.
AB
Full-time
The Project Coordinator will work closely with Project Managers and Site Superintendents in the day-to-day coordination of commercial, mixed-use, and multi-family construction projects to…
Added 1 hour ago
Coordonnateur(trice) junior, RH - Junior HR Coordinator
Systemex
Laval, QC
Full-time
Systemex Industrial Consulting (SIC) – Providing expertise in operational readiness, commissioning, asset management, maintenance and reliability, workforce solutions, and operational…
Added 1 hour ago
Care Coordinator | Lifemark CORE Physiotherapy & Rehabilitation
Lifemark Health Group
Sackville, NB
Full-time
…Company, Canada's premier and most comprehensive healthcare management organization; we're dedicated to one belief: when you move better, you feel better. If this philosophy resonates with…
Added 1 hour ago
Assessor Coordinator Degree Senior
HealthCareersInSask.ca
Weyburn, SK
Full-time
Salary or Pay Band: Pay Band Assessor Coordinator - Degree Senior $39.658 to $48.494
Added 1 hour ago
BDC - Service Coordinator
Dilawri Group of Companies
Mississauga, ON
Full-time
Dilawri Group in Ontario is now actively searching for a BDC- Service Coordinator. Located at Dixie Road & Highway 401 in Mississauga, our team doesn’t just schedule service appointments,…
Added 1 hour ago
Logistics Coordinator
ATCO Structures
Langley (District), BC · Langley, BC
Full-time
The Logistics Coordinator is responsible for full coordinator of the logistics strategy for the scope of the project. The successful candidate will be integral to executing ATCO’s proven…
Added 1 hour ago
Material Supply Coordinator – 13 Month Contract
Canada Packers Inc.
Landmark, MB
Contract
Added 1 hour ago
Senior Design Coordinator (Construction)
PACT
ON · Mississauga, Ontario
The Senior Design Coordinator will support the Design Manager in the successful delivery of the Interim Infrastructure Sub-Program within the Accelerator Program. The role will provide…
Added 1 hour ago
Accounts Payable Coordinator
CROWN PROPERTY MANAGEMENT
Toronto, Ontario
$50,000 to $60,000 CAD / year
The Accounts Payable Coordinator reports to the Controller with the main responsibility to provide reliable, timely, and efficient support and facilitate continuous improvement in systems…
Added 1 hour ago
Project Coordinator, Capital Projects
KANEFF PROPERTIES LTD
Brampton, ON
$60,000 CAD / year
Experience in multi-residential property management or building rehabilitation is considered an asset.
Added 2 hours ago
Training Manager (Internal Posting)
Commissionaires Nova Scotia
Bedford, NS
Experience working with a modern Learning Management System (LMS) would be considered an asset, as would experience with training scheduling and administration.
Added 2 hours ago
Student Life Coordinator
Algoma University
Brampton, ON
$55,348 to $69,185 CAD / year
Algoma University has an existing vacancy in the position of Student Life Coordinator. Reporting to the Manager, Student Life Operations, the Student Life Coordinator is responsible for…
Added 2 hours ago
Procurement Coordinator
Wud
Toronto, ON
Full-time
…relationships? We’re searching for a dedicated Procurement & Operations Coordinator to join the Wud team and support the sourcing and purchasing of materials, products, equipment, and…
Added 2 hours ago
Accounting Coordinator
NHLPA
Toronto, ON
Full-time
The Accounting Coordinator is responsible for administrative and financial tasks in the finance department. This includes, but is not limited to:
Added 2 hours ago
Handover/Turnover Coordinator - Jansen
Cementation Americas
Alvena, SK
Full-time
The Handover/Turnover Coordinator, is responsible for coordinating project handover and turnover activities from construction completion through final acceptance by the Client. The…
Added 2 hours ago
Marketing Communications Manager
Canadian Franchise Association
Toronto, ON · Greater Toronto Area, Canada
Full-time
Affairs, this role leads departmental operations, project management, workflow, resource

Closed listing

Triton Canada

Applicant Experience Representative

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time
Closing date: Mar 27, 2027
Experience: 2–3 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Similar jobs hiring now

Added 7 hours ago
Vice President, National Accounts - Transportation
Reimer Associates Inc. · Toronto, ON, Canada
$130,000 to $160,000 CAD / year
Added 13 hours ago
Key Account Sales Manager
Smiths Group · Mississauga, ON, Canada
Added 16 hours ago
Banking Relationship Sales Representative (Small Business Solutions)
ADP · Mississauga, ON, Canada
$71,600 to $121,600 CAD / year
Added 16 hours ago
Outside Field Sales Representative (Small Business Solutions)
ADP · Mississauga, ON, Canada
$71,600 to $121,600 CAD / year

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Original job description

Archived listing. The details below describe a past opening.

Do you want to work for a company that is rapidly growing and promotes from within?

Are you ready to be part of a team where your skills are valued, your creativity is encouraged, and your ideas help shape the future of the business?

Triton Canada Inc. is Canada's largest and fastest-growing provider of Criminal Background Checks. For over a decade, Triton has been a leader in pre-employment screening, providing organizations, government agencies, and individuals with access to the fastest and most robust background screening platform in Canada.

Role Description

The Applicant Experience Representative is responsible for providing front-line support to applicants through approved service channels, including phone, email, Zendesk, and other required systems. This role supports applicant calls, tickets, status-related questions, follow-ups, documentation updates, and general applicant service activities to ensure applicants receive timely, accurate, professional, and consistent support throughout the screening process.

Regular duties:

Respond to assigned applicant calls, emails, tickets, and inquiries through approved service channels within defined service timelines.
Answer applicant phone calls professionally, accurately, and in line with approved communication standards, privacy expectations, and service procedures.
Review, action, and update applicant tickets in Zendesk and other approved systems in a timely and accurate manner.
Provide timely, accurate, and professional support related to application status, next steps, required documentation, process questions, and general applicant service needs.
Support SLA adherence by prioritizing assigned calls, tickets, emails, follow-ups, voicemails, and open items according to service timelines, urgency, and Coordinator direction.
Use required daily systems, including Zendesk, the Triton portal, phone systems, and other approved tools, to document work, update statuses, track ownership, and support follow-through.
Monitor assigned calls, tickets, requests, and open items to ensure work continues moving toward completion.
Complete missed-call, voicemail, or call-back follow-up where assigned and within expected timelines.
Identify incomplete information, unclear requests, system issues, applicant concerns, workflow gaps, or service risks and escalate to the Junior Coordinator or Coordinator when required.
Follow approved workflows, templates, communication standards, privacy expectations, and escalation paths when supporting applicant-related work.
Maintain professionalism, discretion, patience, decorum, and accuracy when supporting applicants by phone or written channels.
Escalate sensitive, complex, high-risk, urgent, or out-of-scope applicant issues to the Junior Coordinator or Coordinator with clear context and supporting details.
Support coverage needs across the Applicant Experience department when call volume, ticket volume, email activity, or service demand increases.
Help identify recurring applicant questions, process gaps, unclear communication, system issues, call handling concerns, or service trends that may need Junior Coordinator, Coordinator, or Manager review.

Required Qualifications

2–3 years of customer service experience
Experience handling sensitive and confidential customer information
Experience using customer service software, such as CRM or ticketing systems
Fluency in English; French is an asset

Who You Are

Passionate working in a cross functional and client driven environment
Detail-oriented with exceptional organizational skills.
Comfortable managing multiple projects simultaneously while meeting deadlines.
Self-motivated and able to work independently.
Strong communicator with excellent written and verbal communication skills.
Collaborative, positive, and excited to contribute to a growing organization.

Why Join Triton?

Competitive total rewards package with salary starting at $45,000
Career growth opportunities in a rapidly expanding organization
Collaborative and entrepreneurial culture
Opportunity to make a direct impact on company growth
Work with a leading Canadian technology platform
A team that values creativity, innovation, and continuous improvement

Additional Information

At Triton, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

This role requires access to sensitive systems and data. Successful candidates must complete and pass applicable background and security screening checks as a condition of employment and system access.

We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please let us know.

About employer

More about this job

Responsibilities

Provide timely, accurate, and professional front-line support to applicants by phone, email, Zendesk, and other approved systems, addressing status questions, documentation, follow-ups, and general service needs. Track and update assigned requests, support service timelines, follow privacy and communication procedures, and escalate sensitive, complex, or urgent issues to coordinators.

Requirements

Requires 2–3 years of customer service experience, experience handling sensitive and confidential customer information, and familiarity with customer service software such as CRM or ticketing systems. English fluency is required, while French is an asset; strong communication, organization, attention to detail, and the ability to manage multiple tasks are also expected.

Skills

Customer Service
Applicant Support
Phone Support
Email Support
Ticket Management
Zendesk
CRM Software
Confidential Information Handling
Written Communication
Verbal Communication
Organization
Multitasking
Time Management
Issue Escalation
Privacy Compliance
Attention To Detail

Benefits

Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Applicant Experience
Criminal Background Checks
Pre-Employment Screening
Applicant Support
Customer Service
Zendesk
Triton Portal
Phone Systems
CRM
Ticketing Systems
Service-Level Agreements
Applicant Status
Documentation Updates
Call Handling
Email Support
Ticket Management
Follow-Up
Privacy
Confidential Information
Escalation Procedures
Service Timelines
Workflow Improvement
System Issues
Cross-Functional Collaboration
English Fluency
French

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