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Added 13 mins ago
Sales Force Analytics Specialist - Mississauga or Montreal
GSK
Mississauga, ON · Montreal, QC
Full-time
Partnering with Commercial, Digital and Business Intelligence teams to translate data into clear, actionable recommendations.
Added 29 mins ago
(CAN) Asset Protection Associate
Walmart Canada
Vaughan, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 29 mins ago
Application Support and Test Analyst Public Health Information Systems
Provincial Health Services Authority
Vancouver, BC
Full-time
Reporting to the Manager, Business Intelligence Solutions, the Application Support & Test Analyst performs technical quality assurance on operational and project functions related to the…
Added 29 mins ago
DYNAMITE - Assistant Manager - Place Laurier
Groupe Dynamite, Inc Garage
Quebec, QC
Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 29 mins ago
GARAGE - Store Manager - Conestoga Mall
Groupe Dynamite, Inc Garage
Waterloo, ON
Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 29 mins ago
DYNAMITE - Team Leader FT - Place Laurier
Groupe Dynamite, Inc Garage
Quebec, QC
Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 29 mins ago
DYNAMITE - Store Manager - Place Laurier
Groupe Dynamite, Inc Garage
Quebec, QC
Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 29 mins ago
DYNAMITE - Co-Manager - Place Laurier
Groupe Dynamite, Inc Garage
Quebec, QC
Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 29 mins ago
DYNAMITE - Seasonal Sales Associate - Place Laurier
Groupe Dynamite, Inc Garage
Quebec, QC
Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 29 mins ago
Store Manager
Foot Locker
Calgary, AB
Full-time
You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your…
Added 43 mins ago
Assistant Server, Library Bar (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Lobby Lounge.
Added 43 mins ago
Assistant Server, Clockwork (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Lobby Lounge.
Added 43 mins ago
Business Analyst, Optimization & Performance
Fairmont Hotels & Resorts
Banff, AB
Full-time
Reporting to: Manager, Finance and Business Support, responsibilities and essential job functions include but are not limited to the following:
Added 43 mins ago
Revenue Manager - Food & Beverage
Fairmont Hotels & Resorts
Toronto, ON
Full-time
The Revenue Manager, Food & Beverage is responsible for driving the hotel’s strategic vision through a Total Revenue Management approach, with a primary focus on Food and Beverage (Outlets,…
Added 43 mins ago
Senior Manager - Third-Party Risk Management
KPMG
ON · Toronto, Ontario
Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 1 hour ago
Event Sales & Services Manager
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Facilitate post conference follow up with the Sales and Event Sales Managers, to address strengths and weakness of an event while soliciting return business opportunities
Added 1 hour ago
Assistant Server, Reign (Full-Time)
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Reign.
Added 1 hour ago
Event Sales & Services Manager
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Facilitate post conference follow up with the Sales and Event Sales Managers, to address strengths and weakness of an event while soliciting return business opportunities
Added 1 hour ago
Senior Manager Custody Operations & Client Services
National Bank of Canada
Toronto, ON
Full-time
A career as a Senior Manager, Custody Operations & Client Services at National Bank Trust means leading a team of experienced custody professionals responsible for delivering operational…
Added 1 hour ago
Assistant Server, Clockwork (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Lobby Lounge.
Added 1 hour ago
Assistant Server, Reign (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Reign.
Added 1 hour ago
Assistant Server, Reign (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Reign.
Added 1 hour ago
Assistant Server, Reign (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Reign.
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 1 hour ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…

Closed listing

Triton Canada

Applicant Experience Representative

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time
Closing date: Mar 27, 2027
Experience: 2–3 years of customer service experience
Posting language: English
Posted: Sep 28, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Do you want to work for a company that is rapidly growing and promotes from within?

Are you ready to be part of a team where your skills are valued, your creativity is encouraged, and your ideas help shape the future of the business?

Triton Canada Inc. is Canada's largest and fastest-growing provider of Criminal Background Checks. For over a decade, Triton has been a leader in pre-employment screening, providing organizations, government agencies, and individuals with access to the fastest and most robust background screening platform in Canada.

Role Description

The Applicant Experience Representative is responsible for providing front-line support to applicants through approved service channels, including phone, email, Zendesk, and other required systems. This role supports applicant calls, tickets, status-related questions, follow-ups, documentation updates, and general applicant service activities to ensure applicants receive timely, accurate, professional, and consistent support throughout the screening process.

Regular duties:

Respond to assigned applicant calls, emails, tickets, and inquiries through approved service channels within defined service timelines.
Answer applicant phone calls professionally, accurately, and in line with approved communication standards, privacy expectations, and service procedures.
Review, action, and update applicant tickets in Zendesk and other approved systems in a timely and accurate manner.
Provide timely, accurate, and professional support related to application status, next steps, required documentation, process questions, and general applicant service needs.
Support SLA adherence by prioritizing assigned calls, tickets, emails, follow-ups, voicemails, and open items according to service timelines, urgency, and Coordinator direction.
Use required daily systems, including Zendesk, the Triton portal, phone systems, and other approved tools, to document work, update statuses, track ownership, and support follow-through.
Monitor assigned calls, tickets, requests, and open items to ensure work continues moving toward completion.
Complete missed-call, voicemail, or call-back follow-up where assigned and within expected timelines.
Identify incomplete information, unclear requests, system issues, applicant concerns, workflow gaps, or service risks and escalate to the Junior Coordinator or Coordinator when required.
Follow approved workflows, templates, communication standards, privacy expectations, and escalation paths when supporting applicant-related work.
Maintain professionalism, discretion, patience, decorum, and accuracy when supporting applicants by phone or written channels.
Escalate sensitive, complex, high-risk, urgent, or out-of-scope applicant issues to the Junior Coordinator or Coordinator with clear context and supporting details.
Support coverage needs across the Applicant Experience department when call volume, ticket volume, email activity, or service demand increases.
Help identify recurring applicant questions, process gaps, unclear communication, system issues, call handling concerns, or service trends that may need Junior Coordinator, Coordinator, or Manager review.

Required Qualifications

2–3 years of customer service experience
Experience handling sensitive and confidential customer information
Experience using customer service software, such as CRM or ticketing systems
Fluency in English; French is an asset

Who You Are

Passionate working in a cross functional and client driven environment
Detail-oriented with exceptional organizational skills.
Comfortable managing multiple projects simultaneously while meeting deadlines.
Self-motivated and able to work independently.
Strong communicator with excellent written and verbal communication skills.
Collaborative, positive, and excited to contribute to a growing organization.

Why Join Triton?

Competitive total rewards package with salary starting at $45,000
Career growth opportunities in a rapidly expanding organization
Collaborative and entrepreneurial culture
Opportunity to make a direct impact on company growth
Work with a leading Canadian technology platform
A team that values creativity, innovation, and continuous improvement

Additional Information

At Triton, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

This role requires access to sensitive systems and data. Successful candidates must complete and pass applicable background and security screening checks as a condition of employment and system access.

We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please let us know.

About employer

More about this job

Responsibilities

Provide timely, accurate, and professional front-line support to applicants by phone, email, Zendesk, and other approved systems, addressing status questions, documentation, follow-ups, and general service needs. Track and update assigned requests, support service timelines, follow privacy and communication procedures, and escalate sensitive, complex, or urgent issues to coordinators.

Requirements

Requires 2–3 years of customer service experience, experience handling sensitive and confidential customer information, and familiarity with customer service software such as CRM or ticketing systems. English fluency is required, while French is an asset; strong communication, organization, attention to detail, and the ability to manage multiple tasks are also expected.

Skills

Customer Service
Applicant Support
Phone Support
Email Support
Ticket Management
Zendesk
CRM Software
Confidential Information Handling
Written Communication
Verbal Communication
Organization
Multitasking
Time Management
Issue Escalation
Privacy Compliance
Attention To Detail

Benefits

Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Applicant Experience
Criminal Background Checks
Pre-Employment Screening
Applicant Support
Customer Service
Zendesk
Triton Portal
Phone Systems
CRM
Ticketing Systems
Service-Level Agreements
Applicant Status
Documentation Updates
Call Handling
Email Support
Ticket Management
Follow-Up
Privacy
Confidential Information
Escalation Procedures
Service Timelines
Workflow Improvement
System Issues
Cross-Functional Collaboration
English Fluency
French

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