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Added 12 mins ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, AB
$114,750 to $162,000 CAD / year
Full-time
Join us as our Supply Chain & Planning Manager and help ensure the right materials are available at the right time to support our customers and operations.
Added 12 mins ago
Water Consultant
Water Treatment Equipment Co
AB · Greater Edmonton Metropolitan Area
Full-time
Communicate with the Sales Manager on leads and scheduled appointments.
Added 12 mins ago
Customer Service Representative
Water Treatment Equipment Co
Pembroke, ON
Full-time
Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment…
Added 12 mins ago
Senior Client Manager
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Toronto, ON
Full-time
…an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by ensuring the effective delivery of Charles…
Added 12 mins ago
Business Development Manager
Epiroc
Vancouver, BC
Full-time
…applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in…
Added 13 mins ago
Customer Sales and Service Representative
UFA Co-operative Ltd.
AB · Red Deer County, AB
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Added 13 mins ago
Recoveries Officer
RBC
Winnipeg, MB · Mississauga, ON · Montreal, QC
Full-time
Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision
Added 13 mins ago
Client Advisor
RBC
Oakville, ON
Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 13 mins ago
Senior Manager, Regulatory Reporting - Personal Banking
RBC
Toronto, ON
Full-time
The Senior Manager, Regulatory Reporting – Personal Banking will lead regulatory reporting processes for Personal Banking Financial Control, managing submissions to OSFI, Bank of Canada,…
Added 13 mins ago
Manager, Financial Crimes Oversight Testing
RBC
Toronto, ON · Vancouver, BC · Halifax, NS
Full-time
Leaders who support your development through coaching and managing opportunities
Added 13 mins ago
Senior Manager, Corporate Card Vendor Programs
RBC
Toronto, ON
Full-time
Leaders who support your development through coaching and managing opportunities
Added 13 mins ago
Branch Manager Advisor
RBC
NS
Full-time
As a Branch Manager Advisor, you fulfill a critical role in the branch with 40-50% of your time spent providing advice to clients as a Financial Advisor and 50-60% in a Branch leadership…
Added 13 mins ago
Senior Manager, Employee Expenses Category
RBC
Toronto, ON
Full-time
Lead end-to-end sourcing events (RFP/RFI), develop evaluation criteria, and negotiate commercial terms, SLAs, and contracts with vendor support
Added 13 mins ago
Portfolio Management Assistant
RBC
Langley (District), BC
Full-time
…responsible for assisting the Investment Counsellor/Portfolio Manager to track/write new and updated Investment Policy Statements (IPS) for clients and record/arrange/prepare for client…
Added 13 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
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Melville, SK
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…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 13 mins ago
Registered Nurse
HealthCareersInSask.ca
Saskatoon, SK
Full-time
…treatment coordination and administration, teaching, counselling, support and follow-up. This position reports to a Site Manager or Provincial Manager within the Care Services Division;…
Added 13 mins ago
Manager, Staff Support
HealthCareersInSask.ca
Regina, SK
Full-time
The Support Staff Manager is accountable for the effective coordination, supervision, and performance management of staff schedulers, clinic assistants, and treatment schedulers to ensure…
Added 13 mins ago
Manager, Staff Support
HealthCareersInSask.ca
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Full-time
The Support Staff Manager is accountable for the effective coordination, supervision, and performance management of staff schedulers, clinic assistants, and treatment schedulers to ensure…
Added 13 mins ago
Oncology Pharmacy Technician
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Saskatoon, SK
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Reporting to the Site Manager Oncology Pharmacy Services and working under the direct supervision of the Senior Pharmacy Technician, the Pharmacy Technician provides technical pharmacy…
Added 13 mins ago
Registered Nurse
HealthCareersInSask.ca
Saskatoon, SK
Full-time
…treatment coordination and administration, teaching, counselling, support and follow-up. This position reports to a Site Manager or Provincial Manager within the Care Services Division;…
Added 13 mins ago
Housekeeper - WorldMark Canmore
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Canmore, AB
Full-time
A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide…
Added 13 mins ago
CNC Operator (Mazak Machine)
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Full-time
Reporting to the Division Manager, CNC Machinist will have strong Mazak machine experience and Mazatrol programming knowledge. Hands-on experience machining, repairing, or re-cutting…
Added 13 mins ago
Food Services Manager
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Full-time
Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and…
Added 13 mins ago
Part-Time Assistant Manager - 12 Month Contract
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Thunder Bay, ON · SC Thunder Bay
Part-time
We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are…
Added 13 mins ago
Manager, Canadian Tax Services
BDO
Toronto, ON
Full-time
Our Toronto office is looking for a manager to join the Domestic Tax team. This is for an existing vacancy, and the successful candidate will own the following responsibilities:

Triton Canada

OPP/GOV Representative

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time
Apply by: Mar 28, 2027
Experience: 2–3 years of customer service experience
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Do you want to work for a company that is rapidly growing and promotes from within?

Are you ready to be part of a team where your skills are valued, your creativity is encouraged, and your ideas help shape the future of the business?

Triton Canada Inc. is Canada's largest and fastest-growing provider of Criminal Background Checks. For over a decade, Triton has been a leader in pre-employment screening, providing organizations, government agencies, and individuals with access to the fastest and most robust background screening platform in Canada.

Role Description

The OPP & Government Support provides front-line support for OPP and government-related programs. This role is primarily responsible for handling calls, emails, intake items, follow-ups, and service requests from OPP constituents, applicants, government applicants, and government users through approved service channels. This role supports the Police Innovations vertical by ensuring assigned OPP and government-related inquiries are handled accurately, professionally, discreetly, and within defined service timelines.

Regular duties:

OPP Constituent and Applicant Support

Respond to assigned calls and emails from OPP constituents and applicants through approved service channels.

Provide timely, accurate, and professional support related to OPP service questions, application status, intake requirements, next steps, and general process guidance.

Maintain professionalism, discretion, patience, and accuracy when supporting constituents and applicants.

Ensure assigned inquiries are progressed through to resolution or documented handoff.

Escalate sensitive, urgent, complex, or out-of-scope issues with complete context.

Government Applicant and User Support

Support government applicants and users with service, platform, workflow, application intake, and next-step questions as assigned.

Respond to assigned GOV-related inquiries within defined service timelines.

Assist with government user support, service navigation, and process guidance where within role scope.

Identify incomplete information, unclear requests, system issues, user challenges, or workflow concerns and escalate where required.

Follow approved workflows, templates, communication standards, privacy expectations, and escalation paths.

Intake, Follow-Up, and Service Timeline Support

Support assigned OPP, GOV, intake, follow-up, and service-related work within defined service timelines.

Prioritize assigned calls, emails, intake items, support tasks, and follow-ups according to service timelines, urgency, and Coordinator direction.

Monitor assigned requests and open items to ensure work continues moving toward completion.

Complete follow-ups within expected timelines.

Escalate risks before service timelines are missed.

Systems, Documentation, and Accuracy

Use required daily systems, including the Triton portal, CRM, ticketing, internal workflow, case management, or other approved tools, to document work, update statuses, track ownership, and support follow-through.

Ensure OPP, GOV, applicant, constituent, government-user, intake, and follow-up activity is documented accurately before work is considered complete.

Maintain complete, professional, and traceable records that reflect Triton's service standards and expectations.

Complete clear documented handoffs when work must move to another person or team.

Escalation and Issue Identification

Escalate sensitive, complex, high-risk, urgent, or out-of-scope issues to the Coordinator or Manager with clear context and supporting details.

Identify recurring OPP, GOV, applicant, constituent, government-user, system, process, or service trends that may require review.

Coordinate with Processing, Applicant Experience, Client Experience, Product, or other internal teams where assigned OPP or government work requires cross-functional support.

Cross-Functional Support Within Police Innovations

Support the Police Partnerships & Vendor Support stream when partner onboarding, vendor support, service demand, queue volume, or coverage needs require additional assistance.

Assist with assigned police partner, vendor, onboarding, training coordination, launch support, hyper-care, aftercare, or police-facing service tasks when directed by the Coordinator or Manager.

Maintain flexibility to support the broader Police Innovations vertical while remaining primarily aligned to OPP & Government Support.

Required Qualifications

Previous experience working in a high volume environment
2–3 years of customer service experience
Experience handling sensitive and confidential customer information
Experience using customer service software, such as CRM or ticketing systems
Fluency in English; French is an asset

Who You Are

Passionate working in a cross functional and client driven environment
Detail-oriented with exceptional organizational skills.
Comfortable managing multiple projects simultaneously while meeting deadlines.
Self-motivated and able to work independently.
Strong communicator with excellent written and verbal communication skills.
Collaborative, positive, and excited to contribute to a growing organization.

Why Join Triton?

Competitive total rewards package with salary starting at $45,000
Career growth opportunities in a rapidly expanding organization
Collaborative and entrepreneurial culture
Opportunity to make a direct impact on company growth
Work with a leading Canadian technology platform
A team that values creativity, innovation, and continuous improvement

Additional Information

At Triton, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

This role requires access to sensitive systems and data. Successful candidates must complete and pass applicable background and security screening checks as a condition of employment and system access.

We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please let us know.

Apply About employer

More about this job

Responsibilities

Provide front-line support to OPP constituents, applicants, and government users by handling inquiries, application and intake questions, follow-ups, and service requests within defined timelines. Document activity in approved systems, resolve or escalate issues appropriately, and assist with police partner and vendor support when directed.

Requirements

Requires 2–3 years of customer service experience, experience in a high-volume environment, and experience handling sensitive and confidential customer information. Candidates should be comfortable using CRM or ticketing software and have strong communication, organizational, and multitasking skills; English fluency is required, while French is an asset.

Skills

Customer Service
Written Communication
Verbal Communication
Organization
Attention to Detail
Time Management
Confidential Information Handling
CRM Systems
Ticketing Systems
Case Documentation
Issue Escalation
Cross-Functional Collaboration
Applicant Support
Government User Support
Intake and Follow-Up
Service Timeline Management

Benefits

Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

OPP Support
Government Support
Criminal Background Checks
Pre-Employment Screening
Customer Service
High-Volume Environment
Confidential Information
CRM
Ticketing Systems
Triton Portal
Case Management
Workflow Management
Application Intake
Applicant Support
Constituent Support
Government User Support
Service Requests
Follow-Up
Service Timelines
Issue Escalation
Documentation
Privacy
Police Innovations
Police Partnerships
Vendor Support
Onboarding
Training Coordination
Launch Support
Cross-Functional Collaboration

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