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Added 2 mins ago
LEAD SPACE PLANNING - 12 Months Contract
The Home Depot Canada
Bolton, ON
Full-time
…your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15%…
Added 2 mins ago
Head of Market Access
Boehringer Ingelheim
Burlington, ON
Full-time
…people, reviewing and refining organizational capabilities and business environment changes; Offers perspective on the overall landscape considerations and recommendations to optimize…
Added 2 mins ago
Senior Cloud Platform Engineer (AWS), AI Infrastructure - Evinova
Evinova
Mississauga, ON
Full-time
WHY JOIN US?Evinova is a health-tech business focused on accelerating better health outcomes by advancing digital transformation across the life sciences sector. By combining science-based…
Added 3 mins ago
Assistant Category Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Stellarton, NS · Mississauga, ON
We are looking for an Assistant Category Manager who will play a crucial role in managing and maintaining the accuracy of our promotional planning system data, ensuring seamless…
Added 3 mins ago
Financial Analyst
Eastlink
Halifax, NS
At Eastlink, Financial Analysts are driven by curiosity, accuracy, and the opportunity to help the business make informed decisions. By analyzing financial results, identifying trends, and…
Added 3 mins ago
Receptionist - Part-Time
peopleCare Communities
Tavistock, ON
Part-time
Post-secondary education in Office Administration, Business Administration, or a related field is considered an asset.
Added 17 mins ago
Digital Marketing Manager
Micco Companies
Halifax, NS
Full-time
We’re looking for a Growth, Digital & CRM Manager to lead customer acquisition, digital performance and lifecycle marketing across the Micco Consumer Services portfolio.
Added 18 mins ago
Program Coordinator, Growth Programs
Betstamp
Toronto, ON
Full-time
Betstamp is the pricing intelligence layer for sports betting. Our free app compares live odds across 200+ sportsbooks and tracks every bet, and it has earned 200,000+ downloads and a…
Added 18 mins ago
Sr. Business Development Manager, Protection, Automation & Grid Digitalization
Siemens
Calgary, AB · Richmond, BC · Vancouver, BC · Oakville, ON
Participate in our celebrations, social events and offsite business events.
Added 18 mins ago
Analyst, Loans Accounting and Controls - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
…days in-office each week with flexibility depending on their business, client and team…
Added 18 mins ago
Analyst, Loans Accounting and Controls - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
…days in-office each week with flexibility depending on their business, client and team…
Added 32 mins ago
Account Manager, Commercial Market
Desjardins
Quebec, QC · Desjardins Entreprises Québec
Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 32 mins ago
Relationship Manager, Commercial Banking
CIBC
Concord, ON
Full-time
…flow, increase efficiency and mitigate risk. As a Relationship Manager you will manage and grow a portfolio of Commercial Banking clients by proactively developing new business…
Added 32 mins ago
Dual Rate PIT Manager-GCT
Great Canadian Entertainment
Toronto, ON
Under the direction of the Casino Shift Manager, the position of Pit Manager is responsible for overseeing and monitoring the gaming operations on a shift basis at the site level while…
Added 32 mins ago
Procurement Specialist
Amrize
London, ON
…process improvements under the leadership of the Procurement Manager (PM) and in close cooperation with Category Managers (CM) and local Business Leaders. This position is committed to…
Added 32 mins ago
Intercultural Program Coordinator - Appendix D / Temporary Assignment
Algonquin College
Ottawa, ON
Full-time
Reporting to the Manager, International Student Integration, the incumbent provides administrative support and logistical coordination for the International Education Centre (IEC) events…
Added 32 mins ago
Manager, Customer Energy Management (Residential, Small Commercial & Programs)
Toronto Hydro
Toronto, ON
Reporting to the Senior Manager, Energy Products and Planning, the Manager, Customer Energy Management leads the delivery of electrification, climate action, and energy efficiency programs…
Added 32 mins ago
Bilingual Regional Sales Manager (EN/FR)
AutoTrader.ca
Toronto, ON
Role - Bilingual Regional Sales Manager (EN/FR)
Added 47 mins ago
Channel Sales & Retail Operation Manager
Huawei Technologies Canada Co., Ltd.
Markham, ON
Contract
Huawei Canada has an immediate 12-month contract opening for a Channel Sales & Retail Operation Manager.
Added 47 mins ago
Practice Manager - Future Opportunities | Toronto
Juno Veterinary
Toronto, ON
High emotional intelligence and a leader when it comes to being adaptable and flexible to the needs of the team, members and business
Added 47 mins ago
Director, Learning & Development
Indigo Books & Music
Toronto, ON
$125,000 to $170,000 CAD / year
Full-time
…with the knowledge, skills, and capabilities required to drive business performance and career…
Added 1 hour ago
Claims Specialist
Cowan Insurance Group
Hamilton, ON
Full-time
This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other…
Added 1 hour ago
Claims Specialist
Cowan Insurance Group
Brantford, ON
Full-time
This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other…
Added 1 hour ago
Claims Specialist
Cowan Insurance Group
Cambridge, ON
Full-time
This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other…
Added 1 hour ago
Senior Finance Manager
WalterFedy
Kitchener, ON
Full-time
The Senior Finance Manager is a key member of our leadership team. You'll oversee the financial operations of multiple businesses, including our architecture and engineering consulting…

Closed listing

Triton Canada

OPP/GOV Representative

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time
Closing date: Mar 28, 2027
Experience: 2–3 years of customer service experience
Posting language: English
Posted: Sep 29, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Do you want to work for a company that is rapidly growing and promotes from within?

Are you ready to be part of a team where your skills are valued, your creativity is encouraged, and your ideas help shape the future of the business?

Triton Canada Inc. is Canada's largest and fastest-growing provider of Criminal Background Checks. For over a decade, Triton has been a leader in pre-employment screening, providing organizations, government agencies, and individuals with access to the fastest and most robust background screening platform in Canada.

Role Description

The OPP & Government Support provides front-line support for OPP and government-related programs. This role is primarily responsible for handling calls, emails, intake items, follow-ups, and service requests from OPP constituents, applicants, government applicants, and government users through approved service channels. This role supports the Police Innovations vertical by ensuring assigned OPP and government-related inquiries are handled accurately, professionally, discreetly, and within defined service timelines.

Regular duties:

OPP Constituent and Applicant Support

Respond to assigned calls and emails from OPP constituents and applicants through approved service channels.

Provide timely, accurate, and professional support related to OPP service questions, application status, intake requirements, next steps, and general process guidance.

Maintain professionalism, discretion, patience, and accuracy when supporting constituents and applicants.

Ensure assigned inquiries are progressed through to resolution or documented handoff.

Escalate sensitive, urgent, complex, or out-of-scope issues with complete context.

Government Applicant and User Support

Support government applicants and users with service, platform, workflow, application intake, and next-step questions as assigned.

Respond to assigned GOV-related inquiries within defined service timelines.

Assist with government user support, service navigation, and process guidance where within role scope.

Identify incomplete information, unclear requests, system issues, user challenges, or workflow concerns and escalate where required.

Follow approved workflows, templates, communication standards, privacy expectations, and escalation paths.

Intake, Follow-Up, and Service Timeline Support

Support assigned OPP, GOV, intake, follow-up, and service-related work within defined service timelines.

Prioritize assigned calls, emails, intake items, support tasks, and follow-ups according to service timelines, urgency, and Coordinator direction.

Monitor assigned requests and open items to ensure work continues moving toward completion.

Complete follow-ups within expected timelines.

Escalate risks before service timelines are missed.

Systems, Documentation, and Accuracy

Use required daily systems, including the Triton portal, CRM, ticketing, internal workflow, case management, or other approved tools, to document work, update statuses, track ownership, and support follow-through.

Ensure OPP, GOV, applicant, constituent, government-user, intake, and follow-up activity is documented accurately before work is considered complete.

Maintain complete, professional, and traceable records that reflect Triton's service standards and expectations.

Complete clear documented handoffs when work must move to another person or team.

Escalation and Issue Identification

Escalate sensitive, complex, high-risk, urgent, or out-of-scope issues to the Coordinator or Manager with clear context and supporting details.

Identify recurring OPP, GOV, applicant, constituent, government-user, system, process, or service trends that may require review.

Coordinate with Processing, Applicant Experience, Client Experience, Product, or other internal teams where assigned OPP or government work requires cross-functional support.

Cross-Functional Support Within Police Innovations

Support the Police Partnerships & Vendor Support stream when partner onboarding, vendor support, service demand, queue volume, or coverage needs require additional assistance.

Assist with assigned police partner, vendor, onboarding, training coordination, launch support, hyper-care, aftercare, or police-facing service tasks when directed by the Coordinator or Manager.

Maintain flexibility to support the broader Police Innovations vertical while remaining primarily aligned to OPP & Government Support.

Required Qualifications

Previous experience working in a high volume environment
2–3 years of customer service experience
Experience handling sensitive and confidential customer information
Experience using customer service software, such as CRM or ticketing systems
Fluency in English; French is an asset

Who You Are

Passionate working in a cross functional and client driven environment
Detail-oriented with exceptional organizational skills.
Comfortable managing multiple projects simultaneously while meeting deadlines.
Self-motivated and able to work independently.
Strong communicator with excellent written and verbal communication skills.
Collaborative, positive, and excited to contribute to a growing organization.

Why Join Triton?

Competitive total rewards package with salary starting at $45,000
Career growth opportunities in a rapidly expanding organization
Collaborative and entrepreneurial culture
Opportunity to make a direct impact on company growth
Work with a leading Canadian technology platform
A team that values creativity, innovation, and continuous improvement

Additional Information

At Triton, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

This role requires access to sensitive systems and data. Successful candidates must complete and pass applicable background and security screening checks as a condition of employment and system access.

We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please let us know.

About employer

More about this job

Responsibilities

Provide front-line support to OPP constituents, applicants, and government users by handling inquiries, application and intake questions, follow-ups, and service requests within defined timelines. Document activity in approved systems, resolve or escalate issues appropriately, and assist with police partner and vendor support when directed.

Requirements

Requires 2–3 years of customer service experience, experience in a high-volume environment, and experience handling sensitive and confidential customer information. Candidates should be comfortable using CRM or ticketing software and have strong communication, organizational, and multitasking skills; English fluency is required, while French is an asset.

Skills

Customer Service
Written Communication
Verbal Communication
Organization
Attention to Detail
Time Management
Confidential Information Handling
CRM Systems
Ticketing Systems
Case Documentation
Issue Escalation
Cross-Functional Collaboration
Applicant Support
Government User Support
Intake and Follow-Up
Service Timeline Management

Benefits

Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

OPP Support
Government Support
Criminal Background Checks
Pre-Employment Screening
Customer Service
High-Volume Environment
Confidential Information
CRM
Ticketing Systems
Triton Portal
Case Management
Workflow Management
Application Intake
Applicant Support
Constituent Support
Government User Support
Service Requests
Follow-Up
Service Timelines
Issue Escalation
Documentation
Privacy
Police Innovations
Police Partnerships
Vendor Support
Onboarding
Training Coordination
Launch Support
Cross-Functional Collaboration

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