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Added 12 mins ago
Operations Coordinator
Dawson Group
100 Mile House, BC
Full-time
Dawson Road Maintenance is looking for a detail-oriented and proactive Operations Coordinator to provide essential support in managing day-to-day operations. The ideal candidate will excel…
Added 13 mins ago
Senior Project Coordiantor
Ledcor
Toronto, ON · Milton, ON
Full-time
Working knowledge of project controls, scheduling, cost tracking, billing, change management, document control, quality, permits, and closeout
Added 1 hour ago
Data Coordinator
Badger Infrastructure Solutions
Red Deer, AB
Full-time
The Supply Chain Coordinator will be responsible for coordinating strategic and tactical supply chain projects and initiatives. Responsibilities will include but not be limited to the…
Added 1 hour ago
Senior Residential Retrofit Coordinator
CLEAResult Canada
SK
Full-time
Document findings, follow up on corrective actions, and support continuous improvement of QA/QC processes.
Added 1 hour ago
Business Continuity Management Advisor
Raise
Toronto, ON
Full-time
We at Raise are hiring a Business Continuity Management Advisor for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet…
Added 1 hour ago
Career Counsellor
Simcoe County District School Board
Barrie, ON
Full-time
…delivered in Barrie and surrounding area. Working directly with the Coordinator, the Career Counsellor operates in a results-oriented environment and is accountable for providing…
Added 1 hour ago
HACCP Coordinator Assistant
OGGI Foods
Montreal, QC
Full-time
We are looking for an Assistant HACCP Coordinator – Quality Control to join our Food Safety and Quality team.
Added 1 hour ago
Logistics Service Coordinator
Precision Record Pressing
Oakville, ON
$29.42 CAD / hour
Full-time
We are currently looking for LOGISTICS SERVICE COORDINATOR to join our OAKVILLE team. This is a full-time, permanent position responsible for coordinating shipping services, resolving…
Added 1 hour ago
Package Coordinator - Power
JDS Energy & Mining
Vancouver, BC
The Power Package Coordinator supports the coordination, procurement, and delivery of electrical power packages for mining projects. This position works closely with engineering,…
Added 1 hour ago
Sr. Project Coordinator
RioCan
Toronto, ON
Full-time
The Senior Project Coordinator supports the planning, coordination, tracking, and delivery of projects within defined scope, timelines, and budget parameters. This role works closely with…
Added 1 hour ago
Crisis Intervention Counsellor - PTN1 Milton
Halton Women s Place
Milton, ON
$26.94 to $28.49 CAD / hour
Part-time
…evaluation data on behalf of the agency, and any other form or document that is managed and updated by Part-Time Crisis Intervention…
Added 1 hour ago
Facilities and Office Coordinator
Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario
Toronto, ON
$60,480 to $75,600 CAD / year
The Facilities and Office Coordinator, under the direction of Manager, Facilities & Building Services is responsible for supporting the daily operation, maintenance, safety, and…
Added 1 hour ago
Autism Support Associate - Non-Union
Kerry's Place Autism Services
ON
$23.78 to $28.9 CAD / hour
Full-time · Temporary
Identify when the support of appropriate professionals are required and enlist these supports. Document and report Incidents and Serious Occurrences immediately
Added 1 hour ago
Quality Control Coordinator
FCC Canada
Toronto, ON
$105,000 to $115,000 CAD / year
Full-time
The Quality Control Staff/Coordinator are responsible for conducting inspections, tests, and quality verification activities during construction. They ensure compliance with the…
Added 2 hours ago
Senior Project Coordinator
Torus Talent
AB · Greater Edmonton Metropolitan Area
Full-time
…and growing presence in Alberta, is seeking a Senior Project Coordinator to support a busy pipeline of projects in the Edmonton region. The company is actively delivering work across…
Added 2 hours ago
EHS Programs Coordinator
Samuel, Son & Co.
Oakville, ON
Full-time
…forms, checklists, templates, and EHS Resource Hub (central EHS document management system)…
Added 2 hours ago
IT Coordinator
People Corporation
Toronto, ON
Full-time
We are hiring an IT Coordinator to join our team in Toronto! As an IT Coordinator, your primary responsibility is to assist customers and end-users with technical issues related to…
Added 2 hours ago
Data Coordinator
Badger Infrastructure Solutions Ltd
Red Deer, AB
Full-time
The Supply Chain Coordinator will be responsible for coordinating strategic and tactical supply chain projects and initiatives. Responsibilities will include but not be limited to the…
Added 2 hours ago
EHS Programs Coordinator
Samuel, Son & Co.
Oakville, ON
Full-time
…forms, checklists, templates, and EHS Resource Hub (central EHS document management system)…
Added 3 hours ago
Legal File & Administrative Coordinator
RemotePeople
Vancouver, BC
$48,000 to $59,000 CAD / year
Full-time
Remote People is recruiting on behalf of a large, well-established national law firm for a Legal File & Administrative Coordinator to join its Vancouver office. This is a great entry point…
Added 3 hours ago
Technical Support Specialist
Trojan Technologies
Guelph, ON
Full-time
Provide first-level technical support by phone, email, and CRM-based case management for UV systems, filtration products, accessories, and related applications.
Added 3 hours ago
Sr. Quality Assurance Coordinator
Aecon
Hamilton, ON
Reporting to the Quality Manager, the Sr. Quality Assurance Coordinator is responsible for supporting the implementation, monitoring, and continuous improvement of the project's Quality…
Added 3 hours ago
Warehouse Coordinator
IREN
AB · Mackenzie
IREN is seeking a reliable, detail-oriented Warehouse Coordinator to support our Mackenzie data centre operations. This role oversees inbound and outbound materials, maintains accurate…
Added 4 hours ago
Clinic & MVA/WSIB Claims Coordinator
Axis Therapy & Performance
Toronto, ON · Scarborough, ON
$52,000 to $63,000 CAD / year
Full-time
Document the process as you build it, so it scales as we do
Added 4 hours ago
Bilingual Patient Services Coordinator - Moncton, NB / Coordinateur bilingue des services aux patients - Moncton, NB
BioScript Solutions
Moncton, NB
Full-time
…optimal, patient-first customer service. The Patient Service Coordinator will consistently communicate with patients, clients, and other stakeholders, playing a critical role in patient,…

Closed listing

Triton Canada

OPP/GOV Representative

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time
Closing date: Mar 28, 2027
Experience: 2–3 years of customer service experience
Posting language: English
Posted: Sep 29, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Original job description

Archived listing. The details below describe a past opening.

Do you want to work for a company that is rapidly growing and promotes from within?

Are you ready to be part of a team where your skills are valued, your creativity is encouraged, and your ideas help shape the future of the business?

Triton Canada Inc. is Canada's largest and fastest-growing provider of Criminal Background Checks. For over a decade, Triton has been a leader in pre-employment screening, providing organizations, government agencies, and individuals with access to the fastest and most robust background screening platform in Canada.

Role Description

The OPP & Government Support provides front-line support for OPP and government-related programs. This role is primarily responsible for handling calls, emails, intake items, follow-ups, and service requests from OPP constituents, applicants, government applicants, and government users through approved service channels. This role supports the Police Innovations vertical by ensuring assigned OPP and government-related inquiries are handled accurately, professionally, discreetly, and within defined service timelines.

Regular duties:

OPP Constituent and Applicant Support

Respond to assigned calls and emails from OPP constituents and applicants through approved service channels.

Provide timely, accurate, and professional support related to OPP service questions, application status, intake requirements, next steps, and general process guidance.

Maintain professionalism, discretion, patience, and accuracy when supporting constituents and applicants.

Ensure assigned inquiries are progressed through to resolution or documented handoff.

Escalate sensitive, urgent, complex, or out-of-scope issues with complete context.

Government Applicant and User Support

Support government applicants and users with service, platform, workflow, application intake, and next-step questions as assigned.

Respond to assigned GOV-related inquiries within defined service timelines.

Assist with government user support, service navigation, and process guidance where within role scope.

Identify incomplete information, unclear requests, system issues, user challenges, or workflow concerns and escalate where required.

Follow approved workflows, templates, communication standards, privacy expectations, and escalation paths.

Intake, Follow-Up, and Service Timeline Support

Support assigned OPP, GOV, intake, follow-up, and service-related work within defined service timelines.

Prioritize assigned calls, emails, intake items, support tasks, and follow-ups according to service timelines, urgency, and Coordinator direction.

Monitor assigned requests and open items to ensure work continues moving toward completion.

Complete follow-ups within expected timelines.

Escalate risks before service timelines are missed.

Systems, Documentation, and Accuracy

Use required daily systems, including the Triton portal, CRM, ticketing, internal workflow, case management, or other approved tools, to document work, update statuses, track ownership, and support follow-through.

Ensure OPP, GOV, applicant, constituent, government-user, intake, and follow-up activity is documented accurately before work is considered complete.

Maintain complete, professional, and traceable records that reflect Triton's service standards and expectations.

Complete clear documented handoffs when work must move to another person or team.

Escalation and Issue Identification

Escalate sensitive, complex, high-risk, urgent, or out-of-scope issues to the Coordinator or Manager with clear context and supporting details.

Identify recurring OPP, GOV, applicant, constituent, government-user, system, process, or service trends that may require review.

Coordinate with Processing, Applicant Experience, Client Experience, Product, or other internal teams where assigned OPP or government work requires cross-functional support.

Cross-Functional Support Within Police Innovations

Support the Police Partnerships & Vendor Support stream when partner onboarding, vendor support, service demand, queue volume, or coverage needs require additional assistance.

Assist with assigned police partner, vendor, onboarding, training coordination, launch support, hyper-care, aftercare, or police-facing service tasks when directed by the Coordinator or Manager.

Maintain flexibility to support the broader Police Innovations vertical while remaining primarily aligned to OPP & Government Support.

Required Qualifications

Previous experience working in a high volume environment
2–3 years of customer service experience
Experience handling sensitive and confidential customer information
Experience using customer service software, such as CRM or ticketing systems
Fluency in English; French is an asset

Who You Are

Passionate working in a cross functional and client driven environment
Detail-oriented with exceptional organizational skills.
Comfortable managing multiple projects simultaneously while meeting deadlines.
Self-motivated and able to work independently.
Strong communicator with excellent written and verbal communication skills.
Collaborative, positive, and excited to contribute to a growing organization.

Why Join Triton?

Competitive total rewards package with salary starting at $45,000
Career growth opportunities in a rapidly expanding organization
Collaborative and entrepreneurial culture
Opportunity to make a direct impact on company growth
Work with a leading Canadian technology platform
A team that values creativity, innovation, and continuous improvement

Additional Information

At Triton, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

This role requires access to sensitive systems and data. Successful candidates must complete and pass applicable background and security screening checks as a condition of employment and system access.

We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please let us know.

About employer

More about this job

Responsibilities

Provide front-line support to OPP constituents, applicants, and government users by handling inquiries, application and intake questions, follow-ups, and service requests within defined timelines. Document activity in approved systems, resolve or escalate issues appropriately, and assist with police partner and vendor support when directed.

Requirements

Requires 2–3 years of customer service experience, experience in a high-volume environment, and experience handling sensitive and confidential customer information. Candidates should be comfortable using CRM or ticketing software and have strong communication, organizational, and multitasking skills; English fluency is required, while French is an asset.

Skills

Customer Service
Written Communication
Verbal Communication
Organization
Attention to Detail
Time Management
Confidential Information Handling
CRM Systems
Ticketing Systems
Case Documentation
Issue Escalation
Cross-Functional Collaboration
Applicant Support
Government User Support
Intake and Follow-Up
Service Timeline Management

Benefits

Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

OPP Support
Government Support
Criminal Background Checks
Pre-Employment Screening
Customer Service
High-Volume Environment
Confidential Information
CRM
Ticketing Systems
Triton Portal
Case Management
Workflow Management
Application Intake
Applicant Support
Constituent Support
Government User Support
Service Requests
Follow-Up
Service Timelines
Issue Escalation
Documentation
Privacy
Police Innovations
Police Partnerships
Vendor Support
Onboarding
Training Coordination
Launch Support
Cross-Functional Collaboration

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