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Added 5 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
…with the opportunities to grow as a PwC professional and as a…
Added 10 hours ago
Principal Consultant, Capital Project Delivery
ERM
Sudbury, ON · Toronto, ON · Ottawa, ON
$127,900 to $163,100 CAD / year
Full-time
…in Canada. This is a unique opportunity for a senior-level leader to leverage deep resource development expertise, trusted industry relationships, and strategic consulting experience to…
Added 11 hours ago
Canada CFS Operation Leader
Lenovo
Markham, ON
Full-time
Working knowledge of CFS service capabilities relevant in Japan (e.g., Autopilot / VPN-based staging, BIOS customization, labeling/asset management, lifecycle returns certified data wipe).
Added 15 hours ago
BIM Specialist, Tunnel Practice
AECOM
Markham, ON
$80,000 to $110,000 CAD / year
Full-time
Ensure robust data management practices, including the secure and efficient exchange of data across platforms and stakeholders, adhering to ISO 19650 standards.
Added 15 hours ago
BIM Specialist, Tunnel Practice
AECOM
Mississauga, ON · Markham, Ontario
$80,000 to $110,000 CAD / year
Full-time
Ensure robust data management practices, including the secure and efficient exchange of data across platforms and stakeholders, adhering to ISO 19650 standards.
Added 15 hours ago
Repair Engineer
Nokia
Ottawa, ON · Kanata, ON
Full-time
…testing, diagnosing, repairing and re-testing faulty hardware in line with Nokia product quality standards. Ensures material repair conformity to HWS (Hardware Services) objectives and…
Added 16 hours ago
Cash & Collections Analyst (12 Month Contract - Hybrid)
OpenTable
Toronto, ON
Full-time
…part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters…
Added 17 hours ago
DC Associate Driver - Inbound 1st Shift (Tier 2)
H&M Group
Ajax, ON
Full-time
As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…
Added 17 hours ago
DC Associate Driver - Outbound 1st & 2nd shift Flexibility (Tier 1)
H&M Group
Ajax, ON
Full-time
As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…
Added 17 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
…with the opportunities to grow as a PwC professional and as a…
Added 17 hours ago
DC Associate Driver - Outbound 1st & 2nd shift Flexibility (Tier 1)
H&M
Ajax, ON
Full-time
As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…
Added 17 hours ago
DC Associate Driver - Inbound 1st Shift (Tier 2)
H&M
Ajax, ON
Full-time
As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…
Added 18 hours ago
Electrical Engineer
Johnson Controls
AB · SA - Edmonton Orion
Full-time
Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line…
Added 19 hours ago
Senior Manager, Web Strategy and Performance
Nitro
Toronto, ON
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer…
Added 20 hours ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
Establish TRM and TPM including taxonomy, technology categories, standards statuses (approved, contained, retiring, prohibited) and lifecycle data for software and hardware models
Added 22 hours ago
Learning Management Systems (LMS) Analyst
Halton Regional Police Service
Oakville, ON
$97,000 to $108,443 CAD / year
Full-time
The Halton Regional Police Service contributes to the safety and well-being of more than 650,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville,…
Added 1 day ago
Commercial Coordinator- Large/ Major Projects
Eaton Corporation
Burlington, ON
Full-time
Who we are: Eaton’s Electrical Sector is a global leader in providing innovative electrical solutions. We power the world around us, including our homes, schools, hospitals, retail stores,…
Added 1 day ago
Manager, Customer Experience
Sysco
Winnipeg, MB · Sysco Winnipeg
Full-time
…exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer…
Added 1 day ago
Site Reliability Engineer II (AI Platform)
OpenTable
Toronto, ON
…part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters…
Added 1 day ago
Sales Consultant
Sysco
Regina, SK · Sysco Regina
Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 1 day ago
VP Customer Success / Vice-président(e), Succès client
Vention
Montreal, QC
Full-time
…investment in the Vention platform. Reporting to the CEO, this leader owns the complete post-sale customer experience - from onboarding and technical enablement, to support and subscription…
Added 1 day ago
Transportation Clerk (Day)
Sysco
Milton, ON · Sysco Milton
Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 1 day ago
Senior Account Executive
Synechron
Mississauga, ON
Full-time
Lead complex, multi-service-line deals spanning staff augmentation, managed capacity, and fixed-price outcome engagements
Added 1 day ago
Principal Project Manager
DNV
Toronto, ON
Full-time
…decarbonization, midstream infrastructure, thermal generation, data centers, or other emerging energy infrastructure), and/or practical experience with project financing for our Mergers &…
Added 1 day ago
Finance Supervisor
Sysco
AB
Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…

Closed listing

Triton Canada

OPP/GOV Representative

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time
Closing date: Mar 28, 2027
Experience: 2–3 years of customer service experience
Posting language: English
Posted: Sep 29, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Do you want to work for a company that is rapidly growing and promotes from within?

Are you ready to be part of a team where your skills are valued, your creativity is encouraged, and your ideas help shape the future of the business?

Triton Canada Inc. is Canada's largest and fastest-growing provider of Criminal Background Checks. For over a decade, Triton has been a leader in pre-employment screening, providing organizations, government agencies, and individuals with access to the fastest and most robust background screening platform in Canada.

Role Description

The OPP & Government Support provides front-line support for OPP and government-related programs. This role is primarily responsible for handling calls, emails, intake items, follow-ups, and service requests from OPP constituents, applicants, government applicants, and government users through approved service channels. This role supports the Police Innovations vertical by ensuring assigned OPP and government-related inquiries are handled accurately, professionally, discreetly, and within defined service timelines.

Regular duties:

OPP Constituent and Applicant Support

Respond to assigned calls and emails from OPP constituents and applicants through approved service channels.

Provide timely, accurate, and professional support related to OPP service questions, application status, intake requirements, next steps, and general process guidance.

Maintain professionalism, discretion, patience, and accuracy when supporting constituents and applicants.

Ensure assigned inquiries are progressed through to resolution or documented handoff.

Escalate sensitive, urgent, complex, or out-of-scope issues with complete context.

Government Applicant and User Support

Support government applicants and users with service, platform, workflow, application intake, and next-step questions as assigned.

Respond to assigned GOV-related inquiries within defined service timelines.

Assist with government user support, service navigation, and process guidance where within role scope.

Identify incomplete information, unclear requests, system issues, user challenges, or workflow concerns and escalate where required.

Follow approved workflows, templates, communication standards, privacy expectations, and escalation paths.

Intake, Follow-Up, and Service Timeline Support

Support assigned OPP, GOV, intake, follow-up, and service-related work within defined service timelines.

Prioritize assigned calls, emails, intake items, support tasks, and follow-ups according to service timelines, urgency, and Coordinator direction.

Monitor assigned requests and open items to ensure work continues moving toward completion.

Complete follow-ups within expected timelines.

Escalate risks before service timelines are missed.

Systems, Documentation, and Accuracy

Use required daily systems, including the Triton portal, CRM, ticketing, internal workflow, case management, or other approved tools, to document work, update statuses, track ownership, and support follow-through.

Ensure OPP, GOV, applicant, constituent, government-user, intake, and follow-up activity is documented accurately before work is considered complete.

Maintain complete, professional, and traceable records that reflect Triton's service standards and expectations.

Complete clear documented handoffs when work must move to another person or team.

Escalation and Issue Identification

Escalate sensitive, complex, high-risk, urgent, or out-of-scope issues to the Coordinator or Manager with clear context and supporting details.

Identify recurring OPP, GOV, applicant, constituent, government-user, system, process, or service trends that may require review.

Coordinate with Processing, Applicant Experience, Client Experience, Product, or other internal teams where assigned OPP or government work requires cross-functional support.

Cross-Functional Support Within Police Innovations

Support the Police Partnerships & Vendor Support stream when partner onboarding, vendor support, service demand, queue volume, or coverage needs require additional assistance.

Assist with assigned police partner, vendor, onboarding, training coordination, launch support, hyper-care, aftercare, or police-facing service tasks when directed by the Coordinator or Manager.

Maintain flexibility to support the broader Police Innovations vertical while remaining primarily aligned to OPP & Government Support.

Required Qualifications

Previous experience working in a high volume environment
2–3 years of customer service experience
Experience handling sensitive and confidential customer information
Experience using customer service software, such as CRM or ticketing systems
Fluency in English; French is an asset

Who You Are

Passionate working in a cross functional and client driven environment
Detail-oriented with exceptional organizational skills.
Comfortable managing multiple projects simultaneously while meeting deadlines.
Self-motivated and able to work independently.
Strong communicator with excellent written and verbal communication skills.
Collaborative, positive, and excited to contribute to a growing organization.

Why Join Triton?

Competitive total rewards package with salary starting at $45,000
Career growth opportunities in a rapidly expanding organization
Collaborative and entrepreneurial culture
Opportunity to make a direct impact on company growth
Work with a leading Canadian technology platform
A team that values creativity, innovation, and continuous improvement

Additional Information

At Triton, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

This role requires access to sensitive systems and data. Successful candidates must complete and pass applicable background and security screening checks as a condition of employment and system access.

We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please let us know.

About employer

More about this job

Responsibilities

Provide front-line support to OPP constituents, applicants, and government users by handling inquiries, application and intake questions, follow-ups, and service requests within defined timelines. Document activity in approved systems, resolve or escalate issues appropriately, and assist with police partner and vendor support when directed.

Requirements

Requires 2–3 years of customer service experience, experience in a high-volume environment, and experience handling sensitive and confidential customer information. Candidates should be comfortable using CRM or ticketing software and have strong communication, organizational, and multitasking skills; English fluency is required, while French is an asset.

Skills

Customer Service
Written Communication
Verbal Communication
Organization
Attention to Detail
Time Management
Confidential Information Handling
CRM Systems
Ticketing Systems
Case Documentation
Issue Escalation
Cross-Functional Collaboration
Applicant Support
Government User Support
Intake and Follow-Up
Service Timeline Management

Benefits

Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

OPP Support
Government Support
Criminal Background Checks
Pre-Employment Screening
Customer Service
High-Volume Environment
Confidential Information
CRM
Ticketing Systems
Triton Portal
Case Management
Workflow Management
Application Intake
Applicant Support
Constituent Support
Government User Support
Service Requests
Follow-Up
Service Timelines
Issue Escalation
Documentation
Privacy
Police Innovations
Police Partnerships
Vendor Support
Onboarding
Training Coordination
Launch Support
Cross-Functional Collaboration

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