Freight Forwarding Coordinator
- Delta, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Summary of Position
Our company is seeking a highly motivated Freight Forwarding Coordinator to join our dynamic team. The Freight Forwarding Coordinator is responsible for maintaining a professional relationship with Triumph’s customers. Oversees the international movement of goods and ensures shipments are booked, tracked, and delivered efficiently while complying with global trade regulations and maintaining high customer satisfaction. This would be done by providing status updates, resolving problems in a timely and efficient manner.
Job Type: Full-time/ hybrid
Job Duties
- Provide outstanding customer service to customers
- Track and tracing cargo status
- Inform customer of shipment status
- Perform shipment release upon ready (with B/L and payment verified)
- Ensure all filed closed properly on or before deadline
- Problem solving
- Monitor ATA/ETA with carriers and ensure freight has arrived as per schedule.
- Ensure import arrival notices are dispatched to clients well in advance
- Develop and maintain a healthy relationship with internal and external customers
- Ensure timely and effective communication takes place within defined time limits.
- Maintain a positive working relationship at all levels.
- Provide necessary information to internal staff
- Ensure timely and effective communication takes place within defined time limits.
- Interface with overseas agent / vendor
Core Competencies
- Accountability
- Communication
- Critical Thinking
- Planning and Organizing
- Problem Solving
- Results Orientation
- Teamwork
Requirements
· Post-secondary degree or diploma in a related field
· 2 + years of work experience in operations coordination (AIR/OCEAN)
· Effective attention to detail and a high degree of accuracy
· Customer service oriented
· Able to identify key issues and provide resolutions
· Able to creatively and strategically overcome challenges or obstacles
· A clear and solid understanding of operations and operational issues faced by the organization
· Salary range: 50K – 53K
More about this job
Responsibilities
Coordinate international freight shipments, monitor cargo status and arrival schedules, and provide customers with timely updates and arrival notices. Verify bills of lading and payments before releasing shipments, resolve operational issues, close files on time, and communicate with customers, internal teams, carriers, and overseas agents.
Requirements
A post-secondary degree or diploma in a related field and at least two years of operations coordination experience in air or ocean freight are required. Candidates should be customer-service oriented, detail-focused, accurate, and able to identify issues, develop solutions, and understand operational challenges.
Skills
- Customer Service
- Shipment Tracking
- Freight Forwarding
- Import Operations
- Air Freight
- Ocean Freight
- Shipment Coordination
- Problem Solving
- Communication
- Attention to Detail
- Planning and Organizing
- Critical Thinking
- Accountability
- Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Customer Service & Support
Keywords
- Freight Forwarding
- International Shipping
- Air Freight
- Ocean Freight
- Import Operations
- Cargo Tracking
- Shipment Booking
- Shipment Release
- Bill Of Lading
- Payment Verification
- Arrival Notices
- ATA
- ETA
- Carrier Coordination
- Overseas Agents
- Global Trade Regulations
- Customer Service
- Operations Coordination
- File Closure
- Problem Solving
- Communication
- Planning And Organizing
- Critical Thinking
- Accountability
- Teamwork