Campaign Manager - Client Facing
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3+ years of experience in Customer Success, Account Management, Ad Operations, or a similar client-facing role.
- Posting language
- English
- Posted
Original job description
We are looking for an Ad Success Representative to support a client in the digital advertising space. This role combines client relationship management, campaign operations, and performance analysis to ensure smooth campaign delivery and client satisfaction.
Key Responsibilities
- Manage client relationships and conduct regular check-ins to understand requirements and provide recommendations.
- Coordinate with Ad Operations teams to manage campaign workflows, tickets, and quality checks.
- Support Direct IO, Programmatic, and Self-Serve advertising campaigns.
- Analyze campaign performance data and provide actionable insights for optimization.
- Support account retention and growth by identifying opportunities for improvement and upselling.
- Collaborate with Product, Marketing, and Engineering teams to improve processes and address client feedback.
- Prepare performance reports and ensure timely, accurate campaign delivery.
Requirements
- 3+ years of experience in Customer Success, Account Management, Ad Operations, or a similar client-facing role.
- Strong communication, analytical, and problem-solving skills.
- Ability to manage multiple workflows and shifting priorities.
- Understanding of digital advertising campaigns, including Direct IO, Programmatic, or Self-Serve, is an advantage.
- Ability to interpret campaign data and translate it into actionable recommendations.
More about this job
Responsibilities
Manage client relationships and coordinate advertising campaign workflows with Ad Operations teams, supporting Direct IO, Programmatic, and Self-Serve campaigns. Analyze performance, prepare reports, recommend optimizations, support account retention and growth, and collaborate across teams to improve processes and campaign delivery.
Requirements
Requires at least three years of experience in Customer Success, Account Management, Ad Operations, or a similar client-facing role. Candidates should have strong communication, analytical, and problem-solving skills, be able to manage shifting priorities, and interpret campaign data; familiarity with digital advertising is an advantage.
Skills
- Account Management
- Customer Success
- Ad Operations
- Campaign Management
- Direct IO Advertising
- Programmatic Advertising
- Self-Serve Advertising
- Campaign Performance Analysis
- Data Interpretation
- Campaign Optimization
- Client Retention
- Upselling
- Performance Reporting
- Communication
- Problem-Solving
Visa sponsorship
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Categories
- Marketing
- Customer Service & Support
- Sales
- Data & Analytics
- Management & Leadership
Keywords
- Digital Advertising
- Direct IO
- Programmatic Advertising
- Self-Serve Advertising
- Ad Operations
- Campaign Workflows
- Campaign Quality Checks
- Customer Success
- Account Management
- Campaign Performance Analysis
- Performance Reporting
- Campaign Optimization
- Account Retention
- Upselling
- Client Check-Ins
- Actionable Insights
- Cross-Functional Collaboration
- Product
- Marketing
- Engineering
- Ticket Management