Find work in Canada.

504,070 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
D
Senior Demand Generation Strategist (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We value your ability to drive client results as an individual contributor and believe that the ideal candidate revels in owning the success of their client portfolio. You will only be…
Added 14 mins ago
AG
Commercial (Contracts) Manager
Aecon Group Inc.
AB · Greater Edmonton Metropolitan Area
- Full-time
Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life…
Added 14 mins ago
B
Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 14 mins ago
CM
Client Service Specialist, Client Account & Access Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you…
Added 14 mins ago
D
Store Manager - Diesel Yorkdale
Diesel
Toronto, ON
- Full-time
The Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market…
Added 14 mins ago
EI
Senior Design Manager
EBC Inc.
Mississauga, ON
- Full-time
The Senior Design Manager will serve as the central design authority, working closely with consultants, construction partners, client representatives, owner groups, and internal…
Added 14 mins ago
PC
Project Technologist
Pinchin Canada
Richmond, BC
- Full-time
Pinchin is seeking a Project Technologist to join our Environmental Due Diligence team in Burnaby. The role reports to the Operations Manager.
Added 14 mins ago
C
Senior Manager, Product Positioning
CIBC
Toronto, ON
- Full-time
Lead the creation of compelling product narratives, value propositions, and messaging frameworks tailored to various client segments and distribution channels.
Added 14 mins ago
HC
Warehouse/Project Coordinator
HCS Contracting
London, ON
- Full-time
…project close-out services for multi-residential properties. Our success is built on strong client relationships, reliable project delivery, and a team that takes pride in getting the job…
Added 14 mins ago
A
Senior Project Manager (Environment)
AtkinsRéalis
Toronto, ON
- Full-time
We are seeking an experienced Senior Project Manager (Environment) who can lead complex infrastructure projects from a project management and environmental perspective. In addition to…
Added 14 mins ago
R
Client Advisor
RBC
Winnipeg, MB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 14 mins ago
R
Assistant Branch Operations Manager
RBC
Toronto, ON
- Full-time
The RBC Dominion Securities is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by…
Added 30 mins ago
T
Senior Manager, Executive Communications
TD
Toronto, ON
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 30 mins ago
T
Personal Banker Trainee
TD
Gander, NL
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we…
Added 30 mins ago
GT
Program Manager
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
We are seeking an experienced Program Manager to lead defence and commercial programs across both domestic and international markets, serving as the organization’s primary representative.
Added 30 mins ago
C
Community General Manager, Imperial Service
CIBC
Toronto, ON
- Full-time
As a member of the Imperial Service Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on…
Added 30 mins ago
Director, Advisory & Regulatory Affairs - Toronto
Scotiabank
Toronto, ON
Lead and drive a customer-focused culture across the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Added 30 mins ago
Manager, Business Banking, Virtual Advice - Halifax, NS (Bilingual English/French)
Scotiabank
Halifax, NS
The Manager, Business Banking, Virtual Advice will lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships,…
Added 30 mins ago
Store Manager - Diesel Yorkdale
OTB Spa
Toronto, ON
The Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market…
Added 30 mins ago
Environmental Project Manager, Transportation & Municipality Specialist
WSP
Calgary, AB
Direct multidisciplinary project teams, aligning technical, regulatory, commercial, and client objectives to achieve project success.
Added 44 mins ago
UO
Enrolment Services Advisor (Recurring Part-time)
University of Calgary
Calgary, AB
- Part-time
…referral services to support student engagement and student success while demonstrating critical thinking. As a result, this role requires collaboration with staff and stakeholders…
Added 44 mins ago
T
Personal Banking Associate - Monkland (18.75 hours)
TD
Montreal, QC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 44 mins ago
M
Survey Assistant, Medicine Hat
Midwest
Medicine Hat, AB
- Full-time
…solutions that are customer-centric and technology driven. Our success is defined by engaged employees, unbending safe work practices, loyal clients and doing the right…
Added 44 mins ago
M
Crew Chief, Red Deer
Midwest
Red Deer, AB
- Full-time
…solutions that are customer-centric and technology driven. Our success is defined by engaged employees, unbending safe work practices, loyal clients and doing the right…
Added 44 mins ago
UO
Enrolment Services Advisor
University of Calgary
Calgary, AB
- Full-time
…referral services to support student engagement and student success while demonstrating critical thinking. As a result, this role requires collaboration with staff and stakeholders…

Trivium

Customer Success Manager

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Workplace: Remote
Posting language: English
Posted: Oct 27, 2026

Original job description

Client Success Manager - Home Improvement Marketing Agency

Remote | Full-Time | Independent Contractor | Monday–Friday, 8 AM–5 PM CST

We're a fast-growing Meta ads agency that helps kitchen and bathroom remodeling companies grow. We build the creatives in-house, run the ads, and help our clients turn leads into booked jobs. Our clients range from established local remodelers to large regional companies across the U.S.

We're scaling, and we want an experienced Client Success Manager who has done this before. You'll own a book of home improvement clients and help us build a world-class client success system as we grow.

You won't be doing it alone. You'll work inside a pod with our media buying and creative team, alongside another CSM, and report directly to the founder.

WHAT YOU'LL ACTUALLY DO

Own a portfolio of client accounts end-to-end

Start with around 20 accounts and grow to 40–50 at full load.

Be the main point of contact for every client: you own the relationship, retention and results.

Spend your first month shadowing our current CSM, then take over your own group of clients.

Drive retention and growth

Run regular check-ins and keep clients clear on their results, lead flow and next steps.

Spot problems before the client does and escalate them to the team the same day.

Make sure expected MRR is collected on time.

Earn referrals, reviews and testimonials from happy clients.

Help build the system

Bring proven CS processes: onboarding, client health tracking, reporting cadence and churn saves.

Document what works so the team can scale it.

HOW TO STAND OUT

In your application, tell us which home improvement or contractor clients you've managed, how many accounts you handled at once, and a time you saved a client who was about to churn. Specifics, not buzzwords.

WHO THIS IS FOR

Client success or account management experience with home improvement or contractor clients - kitchen and bath remodeling ideally. This is our #1 requirement.

You've personally managed 20+ client accounts at the same time.

Agency experience, ideally in lead generation or Meta/Google ads for local service businesses.

Experience at a scaling company where you helped build CS processes, not only followed them.

You're organized and fast, and you follow up without being chased.

You communicate with clarity and confidence, and you handle difficult client conversations.

Fluent English (written and spoken).

Available Monday–Friday, 8 AM–5 PM CST.

WHO THIS IS NOT FOR

You've never worked with home improvement or contractor clients.

You've only managed one in-house brand or a handful of enterprise accounts.

You need a fully built playbook and someone telling you what to do every day.

You avoid tough conversations with clients.

COMPENSATION & GROWTH

Base pay plus performance bonuses - On-Target Earnings of $8,000–$10,000/month.

Monthly bonuses tied to MRR collected, qualified referrals booked, client reviews and testimonials.

100% remote, independent contractor role.

Clear growth path: lead a team of CSMs as CSM Manager, with room to grow into pod management / operations leadership.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 20-50 home improvement client accounts, serving as the primary point of contact for results and retention. Collaborate with media buying and creative teams to optimize ad performance and implement client success systems.

Requirements

Requires extensive experience in client success or account management specifically within the home improvement or contractor industry. Candidates must have a proven track record of managing 20+ client accounts simultaneously and experience in agency-based lead generation.

Skills

Account management
Client success
Lead generation
Meta ads
Google ads
Retention management
Client onboarding
Reporting
Communication
Problem solving
Relationship management
Project management

Benefits

Performance bonuses

Remote locations

United States

Remote locations (standardized)

United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Meta Ads
Google Ads
Home Improvement
Contractor
Lead Generation
Agency
Client Retention
MRR
Account Management
Remote
Independent Contractor
Marketing Agency
Kitchen Remodeling
Bathroom Remodeling
Client Onboarding
Performance Marketing

Report this job