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SH
Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)
Sentrex Health Solutions
Markham, ON
- Full-time
The Technical Support Coordinator is a member of the Sentrex IT department reporting to the Senior Manager, IT Operations and Infrastructure and is focused on ensuring that employee…
Added just now
HR
Coordinator - Patient, Family & Staff Resource Centre (PFRC) and Interpreter
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Employment Status: Temporary Full Time Duration: 1 YearHours of Work: Days, occasional evenings/weekendsLocation: Humber River Health, Wilson Site Labour Group: Non-UnionReporting…
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RB
Administrator, Transaction Processing
Royal Bank of Canada
Toronto, ON
- Full-time
Strong customer service and communication skills (internal and external)
Added just now
7
Service Advisor - Temporary
7259b73c-68ed-4ba6-bf41-9557fa90640b
Prince George, BC
- Full-time
- Temporary
Please note that this is a temporary full-time position.
Added just now
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added just now
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added just now
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Miramichi, NB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 15 mins ago
E
Staff Product Manager, Professional Experience
ecobee
Toronto, ON
- Full-time
…storytellers, and stewards of the business: we stay deeply connected to customer needs and delivery realities, we clarify and communicate the value of what we’re building, and we take…
Added 15 mins ago
NF
Grocery Department Manager Full Time Night
No Frills
Lloydminster, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 15 mins ago
A
Quick Lube Technician - Grande Prairie Nissan
AutoCanada
Grande Prairie, AB
- $18 to $24 CAD / hour
- Other
As a Quick Lube Technician, you are responsible for inspecting and lubricating customer’s vehicles in accordance with policies and procedures as set forth by the Service Manager. The Lube…
Added 15 mins ago
RE
Account Manager- Agriculture Equipment
Robert's Equipment
Mount Forest, ON
- Full-time
…dependable equipment solutions backed by real support - from our six full-service locations to our mobile technicians who meet customers where they…
Added 15 mins ago
S
Production Supervisor II - Night
Septodont
Cambridge, ON
- Full-time
Excellent customer service and troubleshooting skills.
Added 15 mins ago
Trade Processing & Operations Specialist
UBS
Toronto, ON
The indicative gross base salary range as a full-time equivalent role:
Added 15 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Thunder Bay, ON
Neighbourly Pharmacy is looking for a Full-Time Pharmacy Manager to join our team at Janzen's Pharmacy - The Link on Lille St. in Thunder Bay, ON.
Added 15 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Espanola, ON
Neighbourly Pharmacy is looking for a Full-Time Pharmacy Manager to join our team at Remedy's Rx in Espanola, Ontario.
Added 15 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Mont-Royal, QC · VILLE MONT-ROYAL, QC
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 15 mins ago
A
Consultant(e) en intégration (Bilingue) - Integration Consultant (Bilingual)
ADP
Toronto, ON · Montreal, QC · Etobicoke, Ontario
- Full-time
…leur main-d’œuvre grâce à des technologies innovantes et à un service…
Added 15 mins ago
OC
Liquor Store Associate - FT (Clearbrook)
Otter Co-op
Abbotsford, BC
- $18.25 to $21.15 CAD / hour
- Part-time
Provide excellent customer service to guests in a courteous, efficient manner
Added 15 mins ago
A
Assistant Sales Manager - Waterloo Honda
AutoCanada
Waterloo, ON
- $90,000 to $125,000 CAD / year
- Other
Monitor performance metrics related to your team including sales and customer experience metrics
Added 15 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Lambert, QC · St-Lambert, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 15 mins ago
A
Refinish Technician - ACX AutoLux
AutoCanada
Montreal, QC
- Other
Added 15 mins ago
G&
District Sales Manager
Grand & Toy
Vaughan, ON
- Full-time
…important markets. We're looking for a dynamic District Sales Manager to lead and develop a team of sales representatives serving small and mid-market customers throughout the GTA and…
Added 15 mins ago
RS
Purchaser
RONCO Safety (PPE Manufacturing)
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $62,500 CAD / year
- Full-time
…maintaining strong vendor relationships. The position also supports Customer Service, Logistics, Inventory, Accounting and other departments as…
Added 15 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Lambert, QC · St-Lambert, QC
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 15 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…

Trivium

Customer Success Manager

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Workplace: Remote
Posting language: English
Posted: Oct 27, 2026

Original job description

Client Success Manager - Home Improvement Marketing Agency

Remote | Full-Time | Independent Contractor | Monday–Friday, 8 AM–5 PM CST

We're a fast-growing Meta ads agency that helps kitchen and bathroom remodeling companies grow. We build the creatives in-house, run the ads, and help our clients turn leads into booked jobs. Our clients range from established local remodelers to large regional companies across the U.S.

We're scaling, and we want an experienced Client Success Manager who has done this before. You'll own a book of home improvement clients and help us build a world-class client success system as we grow.

You won't be doing it alone. You'll work inside a pod with our media buying and creative team, alongside another CSM, and report directly to the founder.

WHAT YOU'LL ACTUALLY DO

Own a portfolio of client accounts end-to-end

Start with around 20 accounts and grow to 40–50 at full load.

Be the main point of contact for every client: you own the relationship, retention and results.

Spend your first month shadowing our current CSM, then take over your own group of clients.

Drive retention and growth

Run regular check-ins and keep clients clear on their results, lead flow and next steps.

Spot problems before the client does and escalate them to the team the same day.

Make sure expected MRR is collected on time.

Earn referrals, reviews and testimonials from happy clients.

Help build the system

Bring proven CS processes: onboarding, client health tracking, reporting cadence and churn saves.

Document what works so the team can scale it.

HOW TO STAND OUT

In your application, tell us which home improvement or contractor clients you've managed, how many accounts you handled at once, and a time you saved a client who was about to churn. Specifics, not buzzwords.

WHO THIS IS FOR

Client success or account management experience with home improvement or contractor clients - kitchen and bath remodeling ideally. This is our #1 requirement.

You've personally managed 20+ client accounts at the same time.

Agency experience, ideally in lead generation or Meta/Google ads for local service businesses.

Experience at a scaling company where you helped build CS processes, not only followed them.

You're organized and fast, and you follow up without being chased.

You communicate with clarity and confidence, and you handle difficult client conversations.

Fluent English (written and spoken).

Available Monday–Friday, 8 AM–5 PM CST.

WHO THIS IS NOT FOR

You've never worked with home improvement or contractor clients.

You've only managed one in-house brand or a handful of enterprise accounts.

You need a fully built playbook and someone telling you what to do every day.

You avoid tough conversations with clients.

COMPENSATION & GROWTH

Base pay plus performance bonuses - On-Target Earnings of $8,000–$10,000/month.

Monthly bonuses tied to MRR collected, qualified referrals booked, client reviews and testimonials.

100% remote, independent contractor role.

Clear growth path: lead a team of CSMs as CSM Manager, with room to grow into pod management / operations leadership.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 20-50 home improvement client accounts, serving as the primary point of contact for results and retention. Collaborate with media buying and creative teams to optimize ad performance and implement client success systems.

Requirements

Requires extensive experience in client success or account management specifically within the home improvement or contractor industry. Candidates must have a proven track record of managing 20+ client accounts simultaneously and experience in agency-based lead generation.

Skills

Account management
Client success
Lead generation
Meta ads
Google ads
Retention management
Client onboarding
Reporting
Communication
Problem solving
Relationship management
Project management

Benefits

Performance bonuses

Remote locations

United States

Remote locations (standardized)

United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Meta Ads
Google Ads
Home Improvement
Contractor
Lead Generation
Agency
Client Retention
MRR
Account Management
Remote
Independent Contractor
Marketing Agency
Kitchen Remodeling
Bathroom Remodeling
Client Onboarding
Performance Marketing

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