Find work in Canada.

503,031 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
D
Account Manager - Real Estate Market
Desjardins
Granby, QC · Saint-Hyacinthe, QC · Saint-Jean-sur-Richelieu, QC
- Full-time
Added 12 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Saint-Rémi, QC · Caisse Desjardins des Moissons-et-de-Roussillon
- Full-time
Added 12 mins ago
D
Operations Support Agent
Desjardins
Saint-Anselme, QC · Caisse Desjardins de Bellechasse
- Full-time
Added 12 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Ottawa, ON
- Part-time
Added 12 mins ago
C
Financial Advisor - MFDA
CIBC
Rocky Mountain House, AB
- Full-time
Added 12 mins ago
C
Client Associate Wood Gundy
CIBC
Penticton, BC
- Part-time
Added 12 mins ago
C
Financial Services Representative II
CIBC
Oakville, ON
- Full-time
Added 12 mins ago
C
Banking Centre Leader (12-month)
CIBC
Smithville, ON
- Full-time
Added 12 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Orleans, ON
- Part-time
Added 12 mins ago
C
Theatre Manager
Cineplex
Markham, ON · CPX Markham and VIP
- Full-time
Added 12 mins ago
C
Supply Chain Support Associate
Co-op
Calgary, AB
- Full-time
We are looking for an individual to join our team that prides themselves on providing value and service to internal and external stakeholders. If you thrive in a fast-paced environment,…
Added 12 mins ago
C
Full-Time Bakery Clerk I
Co-op
North Battleford, SK
- Full-time
Added 12 mins ago
B
Senior IT Audit Manager
BMO
Toronto, ON · FCP
- Full-time
Added 12 mins ago
B
Change Delivery Manager
BMO
Toronto, ON · FCP
- Full-time
Added 12 mins ago
BP
Cashier
Bass Pro Shops
Calgary, AB
- Part-time
…greet and engage customers during the checkout process, process customer funds accurately and appropriately, while explaining additional Cabela’s services and…
Added 12 mins ago
BG
Hybrid Bilingual Call Center Agent (French/English Required)
Bill Gosling Outsourcing
London, ON
- Full-time
…tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work…
Added 12 mins ago
B
Service Centre Manager - Speedy Glass
Belron
Mount Pearl, NL · St. John's, NL · Speedy - Mount Pearl
- Full-time
Added 12 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Lévis or Southern Québec
BDC
QC · Chaudière-Appalaches
- Full-time
Added 12 mins ago
B
SENIOR ADVISOR, PROCUREMENT
BDC
Montreal, QC
- Full-time
Added 12 mins ago
Camp Casual Security Guard
GardaWorld
Calgary, AB · Edmonton, AB · Fort McMurray, AB
As a casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 12 mins ago
AL
Clinical Respiratory Consultant (RT/RN/RPN)
Air Liquide
Sudbury, ON
- Full-time
Added 12 mins ago
Customer Experience Associate - Clayton Park, NS (26.25 Hours / Week)
Scotiabank
Halifax, NS
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 12 mins ago
Financial Advisor, Investment & Retirement Planning
Scotiabank
Hamilton, ON · Ancaster, ON
Added 12 mins ago
Financial Advisor - Nored Plaza Branch - Nanaimo, BC
Scotiabank
Nanaimo, BC
Added 12 mins ago
Senior Analyst, SFP Product Programs
Scotiabank
Toronto, ON

Trivium

Customer Success Manager

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Workplace: Remote
Posting language: English
Posted: Oct 27, 2026

Original job description

Client Success Manager - Home Improvement Marketing Agency

Remote | Full-Time | Independent Contractor | Monday–Friday, 8 AM–5 PM CST

We're a fast-growing Meta ads agency that helps kitchen and bathroom remodeling companies grow. We build the creatives in-house, run the ads, and help our clients turn leads into booked jobs. Our clients range from established local remodelers to large regional companies across the U.S.

We're scaling, and we want an experienced Client Success Manager who has done this before. You'll own a book of home improvement clients and help us build a world-class client success system as we grow.

You won't be doing it alone. You'll work inside a pod with our media buying and creative team, alongside another CSM, and report directly to the founder.

WHAT YOU'LL ACTUALLY DO

Own a portfolio of client accounts end-to-end

Start with around 20 accounts and grow to 40–50 at full load.

Be the main point of contact for every client: you own the relationship, retention and results.

Spend your first month shadowing our current CSM, then take over your own group of clients.

Drive retention and growth

Run regular check-ins and keep clients clear on their results, lead flow and next steps.

Spot problems before the client does and escalate them to the team the same day.

Make sure expected MRR is collected on time.

Earn referrals, reviews and testimonials from happy clients.

Help build the system

Bring proven CS processes: onboarding, client health tracking, reporting cadence and churn saves.

Document what works so the team can scale it.

HOW TO STAND OUT

In your application, tell us which home improvement or contractor clients you've managed, how many accounts you handled at once, and a time you saved a client who was about to churn. Specifics, not buzzwords.

WHO THIS IS FOR

Client success or account management experience with home improvement or contractor clients - kitchen and bath remodeling ideally. This is our #1 requirement.

You've personally managed 20+ client accounts at the same time.

Agency experience, ideally in lead generation or Meta/Google ads for local service businesses.

Experience at a scaling company where you helped build CS processes, not only followed them.

You're organized and fast, and you follow up without being chased.

You communicate with clarity and confidence, and you handle difficult client conversations.

Fluent English (written and spoken).

Available Monday–Friday, 8 AM–5 PM CST.

WHO THIS IS NOT FOR

You've never worked with home improvement or contractor clients.

You've only managed one in-house brand or a handful of enterprise accounts.

You need a fully built playbook and someone telling you what to do every day.

You avoid tough conversations with clients.

COMPENSATION & GROWTH

Base pay plus performance bonuses - On-Target Earnings of $8,000–$10,000/month.

Monthly bonuses tied to MRR collected, qualified referrals booked, client reviews and testimonials.

100% remote, independent contractor role.

Clear growth path: lead a team of CSMs as CSM Manager, with room to grow into pod management / operations leadership.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 20-50 home improvement client accounts, serving as the primary point of contact for results and retention. Collaborate with media buying and creative teams to optimize ad performance and implement client success systems.

Requirements

Requires extensive experience in client success or account management specifically within the home improvement or contractor industry. Candidates must have a proven track record of managing 20+ client accounts simultaneously and experience in agency-based lead generation.

Skills

Account management
Client success
Lead generation
Meta ads
Google ads
Retention management
Client onboarding
Reporting
Communication
Problem solving
Relationship management
Project management

Benefits

Performance bonuses

Remote locations

United States

Remote locations (standardized)

United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Meta Ads
Google Ads
Home Improvement
Contractor
Lead Generation
Agency
Client Retention
MRR
Account Management
Remote
Independent Contractor
Marketing Agency
Kitchen Remodeling
Bathroom Remodeling
Client Onboarding
Performance Marketing

Report this job