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Added 11 mins ago
Lead, Cyber Security
Westerkirk
Calgary, AB
The Cybersecurity Lead is responsible for shaping and advancing De Havilland's cybersecurity program across enterprise IT and operational technology environments. This role combines…
Added 11 mins ago
Director, Client Enablement
Questrade Financial Group
Toronto, ON
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System Architect - Krembil Centre for Neuroinformatics
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Toronto, ON
Reporting to the KCNI Operations Manager, the full-time, contract (12 months) Solution Architect leads the cloud and solution architecture for the IYS data platform. Built on Google Cloud…
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Digital Workplace Administrator
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- Full-time
The Digital Workplace Services (DWS) Administrator - Entra ID reports to the Manager, Digital Workplace Services and supports the administration, implementation, and ongoing operation of…
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BMO
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- Full-time
…encompass individual audits and broader capstone audits of Enterprise level…
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Change Delivery Manager
BMO
Toronto, ON · FCP
- Full-time
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Added 41 mins ago
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- Full-time
The Accounting & Compliance Manager leads a team of accounting professionals responsible for supporting insurance brokerage and enterprise accounting operations within the HUB Financial…
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Product Manager - SAP Release Manager
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- Full-time
Air Canada seeks a highly motivated and experienced Product Manager (SAP Release Manager) to lead the end-to-end planning, governance, coordination, and execution of SAP releases. The role…
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DH
Lead, Cyber Security
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Added 57 mins ago
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Retail Sales Associate
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Added 57 mins ago
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RQ11699 – Project Manager/Leader – Senior
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Senior Director, Clinical Development Change & Transformation Lead
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Added 57 mins ago
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Production Support Analyst (Akamai / Web Platforms)
W3Global
Toronto, ON
- $50 to $60 CAD / hour
- Contract
5+ years of Production/Application Support experience in enterprise environments.
Added 57 mins ago
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Director Enterprise Applications, Data
TEEMA
Vancouver, BC
- $160,000 to $215,000 CAD / year
- Full-time
You’ll build and lead the firm’s enterprise application, data and integration capabilities. A key part of the mandate is transforming how the development team works through AI-assisted…
Added 57 mins ago
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Manager, Finance Data and Systems - Operate
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Toronto, ON
- Full-time
We are seeking a Manager, Finance Data and Systems to support the delivery and evolution of enterprise financial reporting, business intelligence, and data solutions. This role will work at…
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- $43 CAD / hour
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Senior Manager, Data Science & Service Intelligence
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RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
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RQ11681 – Systems Analyst – Senior
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Toronto, ON
- Internship
…Human Capital Management (HCM), system analysis and design, application upgrades, and enterprise-level HR and payroll systems. The ideal candidate will have experience with PeopleSoft…
Added 1 hour ago
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Full Stack Developer
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AB · Edmonton, AB
- Full-time
…underpin Alberta's regulated iGaming market. Reporting to the Manager, Data Platforms, this position is responsible for end-to-end application development, from requirements gathering and…
Added 1 hour ago
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Full-Cycle Engineering Recruiter II 6-Month Contract
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Added 1 hour ago
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Credit Analyst
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SL
Specialist, Global Digital Channels
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- Full-time
Experience with enterprise content publishing workflows using Adobe Experience Manager (AEM) or similar CMS tools.
Added 1 hour ago
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Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
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Trivium

Customer Success Manager

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Workplace: Remote
Posting language: English
Posted: Oct 27, 2026

Original job description

Client Success Manager - Home Improvement Marketing Agency

Remote | Full-Time | Independent Contractor | Monday–Friday, 8 AM–5 PM CST

We're a fast-growing Meta ads agency that helps kitchen and bathroom remodeling companies grow. We build the creatives in-house, run the ads, and help our clients turn leads into booked jobs. Our clients range from established local remodelers to large regional companies across the U.S.

We're scaling, and we want an experienced Client Success Manager who has done this before. You'll own a book of home improvement clients and help us build a world-class client success system as we grow.

You won't be doing it alone. You'll work inside a pod with our media buying and creative team, alongside another CSM, and report directly to the founder.

WHAT YOU'LL ACTUALLY DO

Own a portfolio of client accounts end-to-end

Start with around 20 accounts and grow to 40–50 at full load.

Be the main point of contact for every client: you own the relationship, retention and results.

Spend your first month shadowing our current CSM, then take over your own group of clients.

Drive retention and growth

Run regular check-ins and keep clients clear on their results, lead flow and next steps.

Spot problems before the client does and escalate them to the team the same day.

Make sure expected MRR is collected on time.

Earn referrals, reviews and testimonials from happy clients.

Help build the system

Bring proven CS processes: onboarding, client health tracking, reporting cadence and churn saves.

Document what works so the team can scale it.

HOW TO STAND OUT

In your application, tell us which home improvement or contractor clients you've managed, how many accounts you handled at once, and a time you saved a client who was about to churn. Specifics, not buzzwords.

WHO THIS IS FOR

Client success or account management experience with home improvement or contractor clients - kitchen and bath remodeling ideally. This is our #1 requirement.

You've personally managed 20+ client accounts at the same time.

Agency experience, ideally in lead generation or Meta/Google ads for local service businesses.

Experience at a scaling company where you helped build CS processes, not only followed them.

You're organized and fast, and you follow up without being chased.

You communicate with clarity and confidence, and you handle difficult client conversations.

Fluent English (written and spoken).

Available Monday–Friday, 8 AM–5 PM CST.

WHO THIS IS NOT FOR

You've never worked with home improvement or contractor clients.

You've only managed one in-house brand or a handful of enterprise accounts.

You need a fully built playbook and someone telling you what to do every day.

You avoid tough conversations with clients.

COMPENSATION & GROWTH

Base pay plus performance bonuses - On-Target Earnings of $8,000–$10,000/month.

Monthly bonuses tied to MRR collected, qualified referrals booked, client reviews and testimonials.

100% remote, independent contractor role.

Clear growth path: lead a team of CSMs as CSM Manager, with room to grow into pod management / operations leadership.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 20-50 home improvement client accounts, serving as the primary point of contact for results and retention. Collaborate with media buying and creative teams to optimize ad performance and implement client success systems.

Requirements

Requires extensive experience in client success or account management specifically within the home improvement or contractor industry. Candidates must have a proven track record of managing 20+ client accounts simultaneously and experience in agency-based lead generation.

Skills

Account management
Client success
Lead generation
Meta ads
Google ads
Retention management
Client onboarding
Reporting
Communication
Problem solving
Relationship management
Project management

Benefits

Performance bonuses

Remote locations

United States

Remote locations (standardized)

United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Meta Ads
Google Ads
Home Improvement
Contractor
Lead Generation
Agency
Client Retention
MRR
Account Management
Remote
Independent Contractor
Marketing Agency
Kitchen Remodeling
Bathroom Remodeling
Client Onboarding
Performance Marketing

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