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Added 8 mins ago
VI
Senior Office Experience Ambassador
Vector Institute
Toronto, ON
- $51,500 to $64,400 CAD / year
- Full-time
Working onsite as part of the Office Experience team, the Senior Office Experience Ambassador supports workplace operations, facilities coordination, and community engagement, while…
Added 8 mins ago
SG
Senior HSE Advisor – Fabrication
Steelcon Group of Companies
ON · Ontario, Canada
- Full-time
This role is for someone who is equally comfortable coaching a Plant Manager, walking the shop floor, investigating an incident, completing an inspection, updating a procedure, or…
Added 8 mins ago
AI
Engineer – Senior Base – No fixed Base (#1027)
Air Inuit
Quebec, QC
- Internship
Support daily operations in various maintenance bases to ensure that maintenance activities are executed in strict compliance with aviation safety standards, regulatory requirements and Air…
Added 8 mins ago
A
Business Development Representative
Alphabyte
Canada
- Full-time
Our clients are senior technical and operations leaders in construction, logistics, regulated industries and the public sector across Canada and the US. Our sales team is nimble, hands-on…
Added 8 mins ago
DM
Executive Assistant - Finance & Business Operations
Danton Medical Clinic
Toronto, ON · Scarborough, ON
- $37,000 to $40,000 CAD / year
- Full-time
Support administrative and financial operations of a healthcare business.
Added 8 mins ago
AG
Commercial (Contracts) Manager
Aecon Group Inc.
AB · Greater Edmonton Metropolitan Area
- Full-time
Under the direction of the Project Director, the Commercial (Contracts) Manager will provide highly specialized knowledge in overseeing the commercial strategy on a project. This individual…
Added 8 mins ago
ON
Motor Coach Operator Trainer
Ontario Northland
North Bay, ON
- Full-time
…training, instruction, and guidance to Motor Coach Operators to support safe, consistent, and compliant passenger transportation operations. The position promotes operational excellence by…
Added 8 mins ago
B
Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 8 mins ago
PC
Project Technologist
Pinchin Canada
Mississauga, ON
- Full-time
Pinchin is seeking a Project Technologist to join our Environmental Due Diligence team in the GTA. The role reports to the Operations Manager.
Added 8 mins ago
AW
Assistant Store Manager
Agilus Work Solutions
Cornwall, ON
- Full-time
Agilus by Synergie is recruiting for an Assistant Store Manager in the Retail Sector in Cornwall, Ontario.
Added 8 mins ago
B
Manager, Clinical LTC
Baycrest
Toronto, ON
- Internship
Reporting to the Director, Resident Care and Experience (Apotex Centre), the Manager, Long-Term Care provides a visible and engaged leadership presence and operational oversight for the…
Added 8 mins ago
T
Wind Technician, Melancthon
TransAlta
Shelburne, ON
- Full-time
…operating and maintenance standards, procedures, and processes, support the development and implementation of operations and maintenance strategies, and help ensure regulatory compliance…
Added 8 mins ago
RF
Human Resources Assistant
Real Fruit Bubble Tea
Markham, ON
- $45,000 to $60,000 CAD / year
- Full-time
Reporting directly to the Human Resources Manager, the Human Resources Assistant will support day-to-day HR operations, including recruitment, onboarding, employee records management, and…
Added 8 mins ago
CM
Client Service Specialist, Client Account & Access Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into…
Added 8 mins ago
D
Store Manager - Diesel Yorkdale
Diesel
Toronto, ON
- Full-time
The Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market…
Added 8 mins ago
PC
Project Technologist
Pinchin Canada
Richmond, BC
- Full-time
Pinchin is seeking a Project Technologist to join our Environmental Due Diligence team in Burnaby. The role reports to the Operations Manager.
Added 8 mins ago
DU
Grad Studies Generalist Clerk
Dalhousie University
Halifax, NS
- Full-time
…programs. Reporting jointly to the Program Officer and Senior Manager, Professional Development & Student Engagement, the Grad Studies Generalist Clerk supports graduate student programs…
Added 8 mins ago
C
Project Manager (Design & Construction)
Corix
Vancouver, BC
- Other
Corix is looking for a decisive, solutions-oriented Project Manager to lead district energy and utility infrastructure projects from design through construction, commissioning, and handover…
Added 8 mins ago
HC
Warehouse/Project Coordinator
HCS Contracting
London, ON
- Full-time
…than years of experience. Working directly with our Regional Manager, you'll gain hands-on experience supporting renovation projects, coordinating materials, working with trades and…
Added 8 mins ago
Swiss Chalet, Saint John - Manager, Guest Experience
Recipe Unlimited
Saint John, NB
Swiss Chalet is hiring a Manager, Guest Experience at our Saint John location!
Added 8 mins ago
Principal Product Manager - Billing & Platform
Constant Contact
ON
Modernize Internal Applications: Own the tools Finance, Support and Operations use to adjust bills, issue refunds and migrate accounts. Bring automation to the work these teams do every day.
Added 8 mins ago
Recruiter (Vancouver)
Pacific Coastal Airlines
Richmond, BC
In this role, you will lead full-cycle recruitment for Airport Operations and Flight Crew positions while supporting broader People & Culture initiatives. You will play a critical part in…
Added 8 mins ago
Corporate Store Supervisor II
Bulk Barn
Saskatoon, SK
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
Added 8 mins ago
Stock Associate-Retail
Roots
Halton Hills, ON
Support managing the Sales floor and sales team (MOD) when needed. Directed by Store Manager.
Added 8 mins ago
Front Store Clerk
Neighbourly Pharmacy
Deep River, ON
Operate the cash register, stock shelves, tidy aisles, and support various front-store tasks

Trivium

Customer Success Manager

Remote, Canada

Remote

Apply About employer

Applications open in a new tab.

Job details

Workplace: Remote
Posting language: English
Posted: Oct 27, 2026

Original job description

Client Success Manager - Home Improvement Marketing Agency

Remote | Full-Time | Independent Contractor | Monday–Friday, 8 AM–5 PM CST

We're a fast-growing Meta ads agency that helps kitchen and bathroom remodeling companies grow. We build the creatives in-house, run the ads, and help our clients turn leads into booked jobs. Our clients range from established local remodelers to large regional companies across the U.S.

We're scaling, and we want an experienced Client Success Manager who has done this before. You'll own a book of home improvement clients and help us build a world-class client success system as we grow.

You won't be doing it alone. You'll work inside a pod with our media buying and creative team, alongside another CSM, and report directly to the founder.

WHAT YOU'LL ACTUALLY DO

Own a portfolio of client accounts end-to-end

Start with around 20 accounts and grow to 40–50 at full load.

Be the main point of contact for every client: you own the relationship, retention and results.

Spend your first month shadowing our current CSM, then take over your own group of clients.

Drive retention and growth

Run regular check-ins and keep clients clear on their results, lead flow and next steps.

Spot problems before the client does and escalate them to the team the same day.

Make sure expected MRR is collected on time.

Earn referrals, reviews and testimonials from happy clients.

Help build the system

Bring proven CS processes: onboarding, client health tracking, reporting cadence and churn saves.

Document what works so the team can scale it.

HOW TO STAND OUT

In your application, tell us which home improvement or contractor clients you've managed, how many accounts you handled at once, and a time you saved a client who was about to churn. Specifics, not buzzwords.

WHO THIS IS FOR

Client success or account management experience with home improvement or contractor clients - kitchen and bath remodeling ideally. This is our #1 requirement.

You've personally managed 20+ client accounts at the same time.

Agency experience, ideally in lead generation or Meta/Google ads for local service businesses.

Experience at a scaling company where you helped build CS processes, not only followed them.

You're organized and fast, and you follow up without being chased.

You communicate with clarity and confidence, and you handle difficult client conversations.

Fluent English (written and spoken).

Available Monday–Friday, 8 AM–5 PM CST.

WHO THIS IS NOT FOR

You've never worked with home improvement or contractor clients.

You've only managed one in-house brand or a handful of enterprise accounts.

You need a fully built playbook and someone telling you what to do every day.

You avoid tough conversations with clients.

COMPENSATION & GROWTH

Base pay plus performance bonuses - On-Target Earnings of $8,000–$10,000/month.

Monthly bonuses tied to MRR collected, qualified referrals booked, client reviews and testimonials.

100% remote, independent contractor role.

Clear growth path: lead a team of CSMs as CSM Manager, with room to grow into pod management / operations leadership.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 20-50 home improvement client accounts, serving as the primary point of contact for results and retention. Collaborate with media buying and creative teams to optimize ad performance and implement client success systems.

Requirements

Requires extensive experience in client success or account management specifically within the home improvement or contractor industry. Candidates must have a proven track record of managing 20+ client accounts simultaneously and experience in agency-based lead generation.

Skills

Account management
Client success
Lead generation
Meta ads
Google ads
Retention management
Client onboarding
Reporting
Communication
Problem solving
Relationship management
Project management

Benefits

Performance bonuses

Remote locations

United States

Remote locations (standardized)

United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Meta Ads
Google Ads
Home Improvement
Contractor
Lead Generation
Agency
Client Retention
MRR
Account Management
Remote
Independent Contractor
Marketing Agency
Kitchen Remodeling
Bathroom Remodeling
Client Onboarding
Performance Marketing

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