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Added 28 mins ago
Office Coordinator
Quantum Management Services Ltd.
Vaughan, ON
$60,000 to $65,000 CAD / year
Contract
…is seeking a friendly, organized and detail-oriented Office Coordinator to support its busy front office on a 12-month…
Added 28 mins ago
Athletics Facility Coordinator - SSE - FT Support
Humber College
Toronto, ON
Part-time
The incumbent is responsible for supporting risk management and facility safety practices, including conducting regular equipment safety inspections, identifying and reporting hazards,…
Added 28 mins ago
Office Coordinator
AME Group
Vancouver, BC
$55,000 to $68,000 CAD / year
Full-time
We are looking for an Office Coordinator to join our Vancouver office. In this role, you will provide front-desk, administrative, and workplace support services to ensure the Vancouver…
Added 29 mins ago
Project Coordinator
Clark Builders
Yellowknife, NT
Full-time
Clark Builders is hiring a Project Coordinator in Yellowknife to assist with various projects across the Northwest territories. This role will support the Project Manager(s) and…
Added 44 mins ago
Scheduling coordinator
Extendicare
London, ON · ParaMed - London (Fullarton St.)
Part-time
Document and appropriately report all staff and patient interactions
Added 44 mins ago
Intellectual Property Coordinator (Contract)
Spin Master Ltd
Toronto, ON
Full-time
The Intellectual Property Coordinator provides administrative support to the IP team.
Added 58 mins ago
Project Coordinator
Clark Builders
Yellowknife, NT
Full-time
Clark Builders is hiring a Project Coordinator in Yellowknife to assist with various projects across the Northwest territories. This role will support the Project Manager(s) and…
Added 58 mins ago
Associate Dean, Faculty of Trades and Technology - Competition ID: 4773
Kwantlen Polytechnic University
Surrey, BC
Full-time
Lead, coach, and support direct reports, including the Coordinator, Program Inventory and Support, by setting shared goals, guiding performance, and fostering a collaborative and respectful…
Added 1 hour ago
Associate Dean, Faculty of Trades and Technology
Kwantlen Polytechnic University
Surrey, BC
Full-time
Lead, coach, and support direct reports, including the Coordinator, Program Inventory and Support, by setting shared goals, guiding performance, and fostering a collaborative and respectful…
Added 1 hour ago
Senior Project Coordinator
FCC Construcción
Toronto, ON
Full-time
…include construction, environmental services, end-to-end water management, and the development of concessions for large infrastructure. In Canada, FCC is proud to be involved in multiple…
Added 1 hour ago
Variety Use Agreement and Intellectual Property Program Coordinator
Seeds Canada
Canada
Full-time
The Intellectual Property and VUA Program Coordinator supports the administration and growth of Seeds Canada's Variety Use Agreement (VUA) platform while advancing intellectual property…
Added 1 hour ago
Customs Coordinator
Charger Logistics Inc.
Brampton, ON
Full-time
Good time-management with an ability to prioritize and multi-task.
Added 1 hour ago
Project Coordinator
Hitachi
Toronto, ON · (RSBU) Toronto
Full-time
Support document archival and records management in project SharePoint repositories.
Added 1 hour ago
Hot Seat Coordinator - Mine Operations
Artemis Gold - Blackwater Project
BC
Other
Reporting to the Supervisor - Dispatch, the Hot Seat Coordinator is responsible for coordinating workforce deployment, operator relief activities, and hot seating requirements across Mine…
Added 1 hour ago
Sales Coordinator
Olympia Tile+Stone Inc.
Montreal, QC
Full-time
We are looking for a detail-oriented Sales Coordinator to support our Quebec and Maritimes sales team. This role is ideal for someone who is organized, customer-focused, and comfortable…
Added 2 hours ago
Manager, Facilities & Security
Canada Development Investment Corporation (CDEV)
Toronto, ON
Full-time
Drawing on deep private and public sector experience, CDEV is responsible for the active management of over $75 billion of assets and programs through its eight subsidiaries, forming the…
Added 2 hours ago
Environmental Assessment Coordinator
Snuneymuxw First Nation
Nanaimo, BC
Full-time
Under the direction of the Rights & Title Director, the Environmental Assessment Coordinator leads and coordinates environmental assessments for proposed projects in Snuneymuxw Territory…
Added 2 hours ago
Planning Coordinator, Control Centre Coordinator
Recurrent Energy
Kitchener, ON · CA Kitchener
Full-time
The Planning Coordinator supports the day-to-day and forward-looking operational planning activities of the Renewable Energy Control Centre, with a focus on photovoltaic (PV) and battery…
Added 2 hours ago
Strategic Analytics Coordinator
Langara College
Canada
Full-time
We are seeking a Strategic Analytics Coordinator to support the ongoing sustainment and optimization of Langara College’s Workday Student platform and related ERP systems. This hands-on…
Added 2 hours ago
Engineering Project Coordinator
Arcadis
Vancouver, BC
Full-time
Arcadis is seeking an Engineering Project Coordinator to support the effective planning, coordination, and delivery of a range of projects. This role provides day-to-day project…
Added 2 hours ago
Coordonnatrice ou Coordonnateur clinique/ Clinical Coordinator
Winnipeg Regional Health Authority
Winnipeg, MB
The Clinical Coordinator supports participants in the French-Language Mental Health Stepped-Care pilot by coordinating services, facilitating intake and referrals, providing crisis support,…
Added 2 hours ago
Project Coordinator (Municipal Infrastructure)
Chandos
Calgary, AB
Full-time
Assist in the management of trade contractor site meetings, RFIs, invoices and control document process.
Added 2 hours ago
Manager, Development Engineering
Sturgeon County
AB · Sturgeon County, AB
Full-time
…leadership, operational excellence, fiscal stewardship, risk management, and customer-focused service, the position oversees development engineering reviews, servicing requirements,…
Added 2 hours ago
Reporting Coordinator
Trillium Rail Partners
Mississauga, ON
Full-time
The Reporting Coordinator will collect, validate, organize and consolidate information from project teams including Project Controls, Engineering, Construction, Commercial, Procurement,…
Added 3 hours ago
Document Control Coordinator
Telesat
Ottawa, ON
Full-time
The Telesat LEO Lightspeed Document Control Coordinator will report to the Lightspeed Manager, Configuration Management & Change Control.

Trojan Technologies

Technical Support Specialist

Guelph, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: Minimum of 2 years of customer-facing technical support, field service, or water treatment industry experience.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Summary

As a Technical Support Specialist, you will be the trusted technical expert supporting industry-leading residential and light commercial UV water treatment and filtration products. Working with distributors, contractors, service technicians, end users, and internal teams, you'll provide expert guidance on product selection, installation, troubleshooting, maintenance, and replacement parts.

In this role, you will solve technical challenges, deliver exceptional customer experiences, and collaborate across the organization to drive continuous improvement. If you enjoy helping customers, building technical expertise, and making a meaningful impact on water quality and safety, this is an excellent opportunity to grow your career.

Detailed Role Responsibilities

Customer Technical Support

Provide first-level technical support by phone, email, and CRM-based case management for UV systems, filtration products, accessories, and related applications.
Guide customers through system sizing, product selection, installation, startup, operation, maintenance, alarm diagnosis, and replacement part identification.
Use active listening, empathy, clear communication, and appropriate follow-up to deliver a professional and reassuring customer experience.

Troubleshooting and Case Resolution

Apply established diagnostic tools, technical documentation, product knowledge, and structured troubleshooting methods to isolate and resolve technical issues.
Escalate complex product, application, quality, or safety concerns to the appropriate internal function and remain engaged through resolution.
Document customer interactions, technical findings, actions, and resolutions accurately in CRM and ERP systems.

Cross-functional and Channel Support

Collaborate with Engineering, Quality, Product Management, Supply Chain, Customer Care, Marketing, Sales, and channel partners to resolve customer needs.
Provide technical consultation and application guidance to distributors, dealers, service partners, Sales, and other internal stakeholders.
Coordinate requests across functions while maintaining clear ownership, communication, and customer focus.

Warranty and Order Support

Provide technical assessment, product identification, and troubleshooting information to support warranty, return, replacement, or order-related decisions.
Partner with the Warranty Coordinator on cases requiring warranty administration, RGA processing, credits, replacements, or transactional order entry.
Perform limited order-entry activities only when required to support an urgent technical resolution or established departmental process.

Knowledge, Training, and Continuous Improvement

Create and maintain technical documentation, knowledge articles, FAQs, troubleshooting guides, and internal support resources.
Identify recurring customer issues and communicate trends and insights to support product quality, service improvement, and corrective action.
Participate in product training, team meetings, change initiatives, and continuous learning to maintain current technical expertise and improve support practices.

Desired Behaviors And Qualifications

I. Veralto Core Behaviors

Apply Insights - Listen to stakeholders, apply critical thinking, and cultivate breakthrough operational results.
Instill Trust - Act with integrity, transparency, and accountability.
Deliver Results - Translate strategy into execution, champion continuous improvement, and drive sustainable outcomes.
Win as a Team - Promote collaboration, empower diverse perspectives, and foster inclusion and well-being.

II. Role-Specific Behaviors

Customer focused: Takes ownership of the customer experience and works toward accurate, timely, and comprehensive resolution.
Analytical: Uses structured troubleshooting, technical evidence, and sound judgment to isolate root causes and determine next steps.
Adaptable: Adjusts approaches as products, priorities, tools, and processes change without compromising quality or outcomes.
Composed: Maintains professionalism, patience, and clarity when supporting customers in challenging or time-sensitive situations.
Curious: Pursues continuous learning, asks effective questions, and seeks opportunities to improve products, processes, and support resources.
Collaborative: Shares knowledge, seeks and provides expertise, challenges ideas constructively, and helps others succeed.

III. Qualifications

Post-secondary education in engineering technology, mechanical engineering, environmental science, water quality, biology, technical service, or a related field is preferred.
Minimum of 2 years of customer-facing technical support, field service, or water treatment industry experience.
Strong understanding of UV water treatment systems, filtration technologies, system components, hydraulics, and water quality fundamentals an asset.
Ability to interpret technical manuals, drawings, schematics, product specifications, and installation requirements.
Excellent written and verbal communication skills, with the ability to explain technical information clearly to varied audiences.
Strong analytical, problem-solving, time-management, and organizational skills, with the ability to prioritize and manage multiple cases in a fast-paced environment.
Ability to work independently while contributing effectively within a collaborative, cross-functional team.
Proficiency with Microsoft 365 and experience using CRM, ERP, case-management, or knowledge-base systems. Experience with Salesforce is an asset.

Location

Guelph, Ontario (Hybrid Remote)

Other Duties

The associate may be asked to perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification

Health & Safety

Health & Safety is a shared responsibility at Trojan Technologies and is built into every job function. All associates are expected to contribute to a safe workplace by following established policies, identifying risks, and supporting continuous improvement. Supervisors also have specific duties under the Occupational Health and Safety Act, and additional training will be provided as required.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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More about this job

Responsibilities

Provide technical support and troubleshooting for UV water treatment and filtration products, guiding customers through product selection, installation, operation, maintenance, and replacement parts. Document and resolve cases, coordinate with internal teams and channel partners, support warranty decisions, and maintain technical resources that improve customer service and product quality.

Requirements

A post-secondary education in a related technical or scientific field is preferred, along with at least two years of customer-facing technical support, field service, or water treatment industry experience. Candidates should have strong communication, analytical, and organizational skills; be able to interpret technical documentation; and be proficient with Microsoft 365 and CRM or ERP systems, with Salesforce experience considered an asset.

Skills

Customer Technical Support
UV Water Treatment
Water Filtration
Technical Troubleshooting
Product Selection
System Sizing
Installation Guidance
Alarm Diagnosis
Root Cause Analysis
Customer Communication
CRM Case Management
ERP Systems
Warranty Support
Technical Documentation
Cross-Functional Collaboration
Water Quality

Visa sponsorship

Not detected in the job text

Keywords

UV Water Treatment
Water Filtration
Water Quality
Hydraulics
System Components
Product Selection
System Sizing
Installation
Startup
Maintenance
Alarm Diagnosis
Structured Troubleshooting
Technical Documentation
Product Specifications
Drawings And Schematics
CRM
ERP
Salesforce
Microsoft 365
Case Management
Knowledge Base
Warranty Administration
RGA Processing
Root Cause Analysis
Customer Support
Cross-Functional Collaboration
Continuous Improvement

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