Find work in Canada.

319,153 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 16 mins ago
IC
Collections Specialist - Telecom
Infotek Consulting Inc.
Toronto, ON
- $30 to $40 CAD / hour
- Contract
Seeking an experienced Collections Specialist to manage a portfolio of assigned client accounts. The role will focus on collecting outstanding balances, reconciling accounts and working…
Added 1 hour ago
W
Senior Subcontracts Specialist
Worley
AB · Edmonton, AB
- Full-time
We're seeking an experienced Senior Subcontracts Specialist to join and lead our Subcontracts team with Worley Construction Canada. This is a strategic role for a commercially minded…
Added 2 hours ago
RF
Customer Success Specialist
Radius Fire Protection
Richmond, BC
- Full-time
Communication Skills: Exceptional verbal and written communication skills, with a warm and professional approach to phone and email interactions. You’re confident communicating with…
Added 2 hours ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
Work with Line Management, Safety Officers, and Client Safety Representatives; and also interface with internal and external customers on issues related to safety.
Added 2 hours ago
MD
Information Desk Coordinator / Customer Service Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Customer Service Specialist Intermediate
Added 2 hours ago
AC
Acheteur | Buyer (Aerospace)
Aston Carter
Montreal, QC
- $40 to $50 CAD / hour
- Contract
We are seeking a highly motivated Account Specialist to join our Supply Chain team. In this role, you will serve as the primary point of contact for a portfolio of strategic suppliers,…
Added 2 hours ago
AA
Consultant
Alpha Agency
Toronto, ON
- Full-time
…in 2003, we have worked for over 20 years to bring together specialist, sector-focused strategy, management consulting and technology expertise to support the entire client transformation…
Added 2 hours ago
HR
Spécialiste Skims-Temps plein
Holt Renfrew
Montreal, QC
- Full-time
The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also…
Added 2 hours ago
HR
Spécialiste en denim- Mode feminine-Temps plein
Holt Renfrew
Montreal, QC
- Full-time
The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also…
Added 2 hours ago
4E
Privacy Compliance Specialist
407 ETR
Woodbridge, ON
- Full-time
Internal and external records management, retention, and destruction support
Added 3 hours ago
LC
Specialist, Front Store Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
Supports projects by providing operational input and creates communication plans to provide operational direction for stores and ensures uniformity and adherence to corporate policies and…
Added 3 hours ago
MD
Principal Information Security Engineer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 5
Added 3 hours ago
R
Mortgage Specialist
RBC
Nanaimo, BC · Parksville, BC
- Full-time
…and advice. Your ability to develop relationships with both internal and external partners is crucial to your success, particularly within the community and realtors’ offices. Further, you…
Added 3 hours ago
R
Commission Data Specialist
RBC
Toronto, ON
- Full-time
Clear and professional communication skills for working with internal teams, field advisors, and external partners
Added 4 hours ago
IE
Specialist, Business Operations
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
We are seeking an entrepreneurial Business Operations Specialist to help strengthen the commercial growth and operational execution of the IMAX Enhanced business. This role is ideal for a…
Added 4 hours ago
O
Principal, Total Portfolio Management Trading Desk
OPTrust
Toronto, ON
- Full-time
…portfolio approach to allocate and manage exposures across internal and external strategies. Within TPM, the Funding, Liquidity and Trading desk leads capital markets execution, funding and…
Added 5 hours ago
AA
Spécialiste CM identification de produit / CM Product Identification Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Vous avez de fortes compétences en leadership et en communication;
Added 6 hours ago
I
Medical Intake Specialist- Toronto
Indigo
Remote, Canada
- Full-time
- Remote
Listen actively and document information with a high level of accuracy using structured templates and internal systems
Added 6 hours ago
PH
Organ Donation Specialist, Transplant Coordination - BC Transplant
Provincial Health Services Authority
Vancouver, BC
- Part-time
Organ Donation Specialist, Transplant Coordination
Added 7 hours ago
VR
Specialist, Railway Structures
VIA Rail Canada
Montreal, QC
- Full-time
Mobilize and coordinate internal resources, consultants, engineering firms, and contractors;
Added 7 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Richmond, BC
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 7 hours ago
IE
Sr. Specialist, Logistics
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Sr. Specialist, Logistics will assist in developing, maintaining, and reporting on logistics expenditures and performance, and will evaluate and analyze various forms of data to…
Added 7 hours ago
VA
Veterinary Assistant, Western Veterinary Specialist & Emergency Centre
VCA Animal Hospitals
Calgary, AB
- Full-time
Western Veterinary Specialist and Emergency Centre is welcoming an experienced ER Technician Assistant to join our fun and motivated team of professional pet health caregivers.
Added 7 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 7 hours ago
P
Customer Service Specialist- Logistics
PheedLoop
Toronto, ON
- Full-time
…operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and…

Trojan Technologies

Technical Support Specialist

Guelph, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: Minimum of 2 years of customer-facing technical support, field service, or water treatment industry experience.
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Summary

As a Technical Support Specialist, you will be the trusted technical expert supporting industry-leading residential and light commercial UV water treatment and filtration products. Working with distributors, contractors, service technicians, end users, and internal teams, you'll provide expert guidance on product selection, installation, troubleshooting, maintenance, and replacement parts.

In this role, you will solve technical challenges, deliver exceptional customer experiences, and collaborate across the organization to drive continuous improvement. If you enjoy helping customers, building technical expertise, and making a meaningful impact on water quality and safety, this is an excellent opportunity to grow your career.

Detailed Role Responsibilities

Customer Technical Support

Provide first-level technical support by phone, email, and CRM-based case management for UV systems, filtration products, accessories, and related applications.
Guide customers through system sizing, product selection, installation, startup, operation, maintenance, alarm diagnosis, and replacement part identification.
Use active listening, empathy, clear communication, and appropriate follow-up to deliver a professional and reassuring customer experience.

Troubleshooting and Case Resolution

Apply established diagnostic tools, technical documentation, product knowledge, and structured troubleshooting methods to isolate and resolve technical issues.
Escalate complex product, application, quality, or safety concerns to the appropriate internal function and remain engaged through resolution.
Document customer interactions, technical findings, actions, and resolutions accurately in CRM and ERP systems.

Cross-functional and Channel Support

Collaborate with Engineering, Quality, Product Management, Supply Chain, Customer Care, Marketing, Sales, and channel partners to resolve customer needs.
Provide technical consultation and application guidance to distributors, dealers, service partners, Sales, and other internal stakeholders.
Coordinate requests across functions while maintaining clear ownership, communication, and customer focus.

Warranty and Order Support

Provide technical assessment, product identification, and troubleshooting information to support warranty, return, replacement, or order-related decisions.
Partner with the Warranty Coordinator on cases requiring warranty administration, RGA processing, credits, replacements, or transactional order entry.
Perform limited order-entry activities only when required to support an urgent technical resolution or established departmental process.

Knowledge, Training, and Continuous Improvement

Create and maintain technical documentation, knowledge articles, FAQs, troubleshooting guides, and internal support resources.
Identify recurring customer issues and communicate trends and insights to support product quality, service improvement, and corrective action.
Participate in product training, team meetings, change initiatives, and continuous learning to maintain current technical expertise and improve support practices.

Desired Behaviors And Qualifications

I. Veralto Core Behaviors

Apply Insights - Listen to stakeholders, apply critical thinking, and cultivate breakthrough operational results.
Instill Trust - Act with integrity, transparency, and accountability.
Deliver Results - Translate strategy into execution, champion continuous improvement, and drive sustainable outcomes.
Win as a Team - Promote collaboration, empower diverse perspectives, and foster inclusion and well-being.

II. Role-Specific Behaviors

Customer focused: Takes ownership of the customer experience and works toward accurate, timely, and comprehensive resolution.
Analytical: Uses structured troubleshooting, technical evidence, and sound judgment to isolate root causes and determine next steps.
Adaptable: Adjusts approaches as products, priorities, tools, and processes change without compromising quality or outcomes.
Composed: Maintains professionalism, patience, and clarity when supporting customers in challenging or time-sensitive situations.
Curious: Pursues continuous learning, asks effective questions, and seeks opportunities to improve products, processes, and support resources.
Collaborative: Shares knowledge, seeks and provides expertise, challenges ideas constructively, and helps others succeed.

III. Qualifications

Post-secondary education in engineering technology, mechanical engineering, environmental science, water quality, biology, technical service, or a related field is preferred.
Minimum of 2 years of customer-facing technical support, field service, or water treatment industry experience.
Strong understanding of UV water treatment systems, filtration technologies, system components, hydraulics, and water quality fundamentals an asset.
Ability to interpret technical manuals, drawings, schematics, product specifications, and installation requirements.
Excellent written and verbal communication skills, with the ability to explain technical information clearly to varied audiences.
Strong analytical, problem-solving, time-management, and organizational skills, with the ability to prioritize and manage multiple cases in a fast-paced environment.
Ability to work independently while contributing effectively within a collaborative, cross-functional team.
Proficiency with Microsoft 365 and experience using CRM, ERP, case-management, or knowledge-base systems. Experience with Salesforce is an asset.

Location

Guelph, Ontario (Hybrid Remote)

Other Duties

The associate may be asked to perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification

Health & Safety

Health & Safety is a shared responsibility at Trojan Technologies and is built into every job function. All associates are expected to contribute to a safe workplace by following established policies, identifying risks, and supporting continuous improvement. Supervisors also have specific duties under the Occupational Health and Safety Act, and additional training will be provided as required.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Apply About employer

More about this job

Responsibilities

Provide technical support and troubleshooting for UV water treatment and filtration products, guiding customers through product selection, installation, operation, maintenance, and replacement parts. Document and resolve cases, coordinate with internal teams and channel partners, support warranty decisions, and maintain technical resources that improve customer service and product quality.

Requirements

A post-secondary education in a related technical or scientific field is preferred, along with at least two years of customer-facing technical support, field service, or water treatment industry experience. Candidates should have strong communication, analytical, and organizational skills; be able to interpret technical documentation; and be proficient with Microsoft 365 and CRM or ERP systems, with Salesforce experience considered an asset.

Skills

Customer Technical Support
UV Water Treatment
Water Filtration
Technical Troubleshooting
Product Selection
System Sizing
Installation Guidance
Alarm Diagnosis
Root Cause Analysis
Customer Communication
CRM Case Management
ERP Systems
Warranty Support
Technical Documentation
Cross-Functional Collaboration
Water Quality

Visa sponsorship

Not detected in the job text

Keywords

UV Water Treatment
Water Filtration
Water Quality
Hydraulics
System Components
Product Selection
System Sizing
Installation
Startup
Maintenance
Alarm Diagnosis
Structured Troubleshooting
Technical Documentation
Product Specifications
Drawings And Schematics
CRM
ERP
Salesforce
Microsoft 365
Case Management
Knowledge Base
Warranty Administration
RGA Processing
Root Cause Analysis
Customer Support
Cross-Functional Collaboration
Continuous Improvement

Report this job