Find work in Canada.

318,381 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Montreal, QC · Quebec, QC
$52,000 to $62,000 CAD / year
Full-time
Job Title: Marketing Specialist, Quebec and French Canada
Added 1 hour ago
Manager, Communications
Orano
Saskatoon, SK
Minimum 10 years’ experience in a communications specialist role
Added 1 hour ago
Bid Manager
Pomerleau
Montreal, QC
Lead or coordinate the efforts of the internal proposal team members (Design Manager, Construction Director, Proposal Writing Specialist) as the proposal leader.
Added 1 hour ago
Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
$17.95 to $31 CAD / hour
Volunteer
…Bombardier’s sole discretion, such as the candidate’s skills, experience and qualifications. All our interns may be required to occasionally travel outside of Canada for training/work…
Added 2 hours ago
Vmware Engineer
Green Light Worldwide
Montreal, QC
Contract
Green Light Australia are looking to engage a VMware Consultants to join their team. We are looking for extensive experience with VMware technologies and a proven track record of designing,…
Added 3 hours ago
Field Service Technician/Technicien de service (Winnipeg)
Konica Minolta Business Solutions (Canada) Ltd.
Winnipeg, MB
Full-time
We're looking for an Office Systems Specialist to join our team!
Added 3 hours ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Quebec, QC
$52,000 to $62,000 CAD / year
Full-time
Job Title: Marketing Specialist, Quebec and French Canada
Added 3 hours ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Montreal, QC
$52,000 to $62,000 CAD / year
Full-time
Job Title: Marketing Specialist, Quebec and French Canada
Added 3 hours ago
Client Support Specialist
Meltwater
Toronto, ON
Full-time
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the…
Added 4 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Title: Advanced Applications Blow Molding Specialist
Added 4 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
…a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 4 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
4+ years’ experience as a technical business analyst or application specialist preferred.
Added 4 hours ago
Client Advisor
Royal Bank of Canada
Moosomin, SK
Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 4 hours ago
Donor Relations & Legacy Giving Specialist
GoodWork.ca
Victoria, BC
Full-time
Job Title: Donor Relations & Legacy Giving Specialist
Added 4 hours ago
Associé(e) aux ventes - Mobile (Saisonnier(ère)) / Mobile Sales Associate (Seasonal)
Best Buy Canada
Montreal, QC
Full-time
No experience required! Your everyday tech use has already given you a great foundation, and we’ll provide the rest of the training you need to assist our customers.
Added 6 hours ago
AI Solutions Specialist - Co-op Student (Winter 2027)
Rodan Energy Solutions Inc.
Mississauga, ON
Internship
Experience or strong interest in AI agents, automation, Microsoft Copilot, and Microsoft Copilot Studio.
Added 6 hours ago
Architecte / Spécialiste senior Microsoft Fabric & Power BI – Modélisation sémantique
CGI
Montreal, QC
Full-time
CGI is looking for a senior Microsoft Fabric and Power BI specialist to contribute to a major enterprise-scale data and analytics transformation program.
Added 6 hours ago
Systems Administrator (Backup / Infrastructure)
CGI
Toronto, ON
Full-time
Years of Experience: 3+ years of dedicated experience in Systems Administration managing enterprise class servers.
Added 6 hours ago
Talent Acquisition Specialist
MaKami College
Calgary, AB
Full-time
The Talent Acquisition Specialist plays a critical role in supporting MaKami College's continued growth by attracting, engaging, and hiring talented professionals who are aligned with the…
Added 6 hours ago
WHS Specialist
Amazon
Brampton, ON
…excellence across all industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the…
Added 6 hours ago
Director, Non-retail and International FIU
Royal Bank of Canada
Toronto, ON · Halifax, NS
Full-time
ICA Diploma and/or Certified Anti-Money Laundering Specialist (CAMS) designation
Added 7 hours ago
Finance Data Systems Specialist, Finance Architecture
ATB
Edmonton, AB · Calgary, AB
Full-time
As Finance Data Systems Specialist, you serve as a strategic architect of ATB’s financial data ecosystem. Reporting directly to the Director of Finance Architecture, you act as the vital…
Added 7 hours ago
Senior Specialist Trade Centre
IG Wealth Management
Quebec, QC
Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 7 hours ago
Inuktitut Language Specialist (On-Site)
CBC/Radio-Canada
Iqaluit, NU
Full-time
We are seeking a language specialist, assigned to Inuktitut. You will perform tasks associated with the preparation and on-air presentation of program material on television, radio and…
Added 7 hours ago
Environmental Specialist - Terrace
Hatfield
Vancouver, BC
Full-time
We are seeking an Environmental Specialist to join our Infrastructure Environmental Monitoring (IEM) group. You will work on fast-paced, dynamic, construction projects throughout Western…

Trojan Technologies

Technical Support Specialist

Guelph, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: Minimum of 2 years of customer-facing technical support, field service, or water treatment industry experience.
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Summary

As a Technical Support Specialist, you will be the trusted technical expert supporting industry-leading residential and light commercial UV water treatment and filtration products. Working with distributors, contractors, service technicians, end users, and internal teams, you'll provide expert guidance on product selection, installation, troubleshooting, maintenance, and replacement parts.

In this role, you will solve technical challenges, deliver exceptional customer experiences, and collaborate across the organization to drive continuous improvement. If you enjoy helping customers, building technical expertise, and making a meaningful impact on water quality and safety, this is an excellent opportunity to grow your career.

Detailed Role Responsibilities

Customer Technical Support

Provide first-level technical support by phone, email, and CRM-based case management for UV systems, filtration products, accessories, and related applications.
Guide customers through system sizing, product selection, installation, startup, operation, maintenance, alarm diagnosis, and replacement part identification.
Use active listening, empathy, clear communication, and appropriate follow-up to deliver a professional and reassuring customer experience.

Troubleshooting and Case Resolution

Apply established diagnostic tools, technical documentation, product knowledge, and structured troubleshooting methods to isolate and resolve technical issues.
Escalate complex product, application, quality, or safety concerns to the appropriate internal function and remain engaged through resolution.
Document customer interactions, technical findings, actions, and resolutions accurately in CRM and ERP systems.

Cross-functional and Channel Support

Collaborate with Engineering, Quality, Product Management, Supply Chain, Customer Care, Marketing, Sales, and channel partners to resolve customer needs.
Provide technical consultation and application guidance to distributors, dealers, service partners, Sales, and other internal stakeholders.
Coordinate requests across functions while maintaining clear ownership, communication, and customer focus.

Warranty and Order Support

Provide technical assessment, product identification, and troubleshooting information to support warranty, return, replacement, or order-related decisions.
Partner with the Warranty Coordinator on cases requiring warranty administration, RGA processing, credits, replacements, or transactional order entry.
Perform limited order-entry activities only when required to support an urgent technical resolution or established departmental process.

Knowledge, Training, and Continuous Improvement

Create and maintain technical documentation, knowledge articles, FAQs, troubleshooting guides, and internal support resources.
Identify recurring customer issues and communicate trends and insights to support product quality, service improvement, and corrective action.
Participate in product training, team meetings, change initiatives, and continuous learning to maintain current technical expertise and improve support practices.

Desired Behaviors And Qualifications

I. Veralto Core Behaviors

Apply Insights - Listen to stakeholders, apply critical thinking, and cultivate breakthrough operational results.
Instill Trust - Act with integrity, transparency, and accountability.
Deliver Results - Translate strategy into execution, champion continuous improvement, and drive sustainable outcomes.
Win as a Team - Promote collaboration, empower diverse perspectives, and foster inclusion and well-being.

II. Role-Specific Behaviors

Customer focused: Takes ownership of the customer experience and works toward accurate, timely, and comprehensive resolution.
Analytical: Uses structured troubleshooting, technical evidence, and sound judgment to isolate root causes and determine next steps.
Adaptable: Adjusts approaches as products, priorities, tools, and processes change without compromising quality or outcomes.
Composed: Maintains professionalism, patience, and clarity when supporting customers in challenging or time-sensitive situations.
Curious: Pursues continuous learning, asks effective questions, and seeks opportunities to improve products, processes, and support resources.
Collaborative: Shares knowledge, seeks and provides expertise, challenges ideas constructively, and helps others succeed.

III. Qualifications

Post-secondary education in engineering technology, mechanical engineering, environmental science, water quality, biology, technical service, or a related field is preferred.
Minimum of 2 years of customer-facing technical support, field service, or water treatment industry experience.
Strong understanding of UV water treatment systems, filtration technologies, system components, hydraulics, and water quality fundamentals an asset.
Ability to interpret technical manuals, drawings, schematics, product specifications, and installation requirements.
Excellent written and verbal communication skills, with the ability to explain technical information clearly to varied audiences.
Strong analytical, problem-solving, time-management, and organizational skills, with the ability to prioritize and manage multiple cases in a fast-paced environment.
Ability to work independently while contributing effectively within a collaborative, cross-functional team.
Proficiency with Microsoft 365 and experience using CRM, ERP, case-management, or knowledge-base systems. Experience with Salesforce is an asset.

Location

Guelph, Ontario (Hybrid Remote)

Other Duties

The associate may be asked to perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification

Health & Safety

Health & Safety is a shared responsibility at Trojan Technologies and is built into every job function. All associates are expected to contribute to a safe workplace by following established policies, identifying risks, and supporting continuous improvement. Supervisors also have specific duties under the Occupational Health and Safety Act, and additional training will be provided as required.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Apply About employer

More about this job

Responsibilities

Provide technical support and troubleshooting for UV water treatment and filtration products, guiding customers through product selection, installation, operation, maintenance, and replacement parts. Document and resolve cases, coordinate with internal teams and channel partners, support warranty decisions, and maintain technical resources that improve customer service and product quality.

Requirements

A post-secondary education in a related technical or scientific field is preferred, along with at least two years of customer-facing technical support, field service, or water treatment industry experience. Candidates should have strong communication, analytical, and organizational skills; be able to interpret technical documentation; and be proficient with Microsoft 365 and CRM or ERP systems, with Salesforce experience considered an asset.

Skills

Customer Technical Support
UV Water Treatment
Water Filtration
Technical Troubleshooting
Product Selection
System Sizing
Installation Guidance
Alarm Diagnosis
Root Cause Analysis
Customer Communication
CRM Case Management
ERP Systems
Warranty Support
Technical Documentation
Cross-Functional Collaboration
Water Quality

Visa sponsorship

Not detected in the job text

Keywords

UV Water Treatment
Water Filtration
Water Quality
Hydraulics
System Components
Product Selection
System Sizing
Installation
Startup
Maintenance
Alarm Diagnosis
Structured Troubleshooting
Technical Documentation
Product Specifications
Drawings And Schematics
CRM
ERP
Salesforce
Microsoft 365
Case Management
Knowledge Base
Warranty Administration
RGA Processing
Root Cause Analysis
Customer Support
Cross-Functional Collaboration
Continuous Improvement

Report this job