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Added 11 mins ago
P
Senior Product Manager, Digital Assets Squad
Purpose
Toronto, ON
- Full-time
Purpose Unlimited is looking for a Senior Product Manager to bring dedicated, full-time leadership to the Digital Assets Squad - owning the roadmap, the figures of merit, and the ship date…
Added 11 mins ago
P
Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
As Sr. Product Manager, Fund Management, you will own the product vision, roadmap, and delivery for this squad. You will collaborate with other teams to decide what gets built and in what…
Added 11 mins ago
RO
Accounting Supervisor
Resorts of the Canadian Rockies
Kimberley, BC
- Full-time
…Full-time year-round position reporting to the People & Culture Manager. The Accounting Supervisor is responsible for overseeing daily accounting operations for the resort. This role…
Added 11 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 11 mins ago
HR
Junior Accountant
Horizon Recruitment Inc
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
Working directly with the Controller and Finance Manager, you will learn how accounting decisions support financial reporting, business planning, and leadership decisions. You will take…
Added 11 mins ago
VS
Community Relations Manager - Canterbury Place (2026-10882)
Verve Senior Living
Toronto, ON · North York, ON
- Full-time
In conjunction with the Life Enrichment Manager, ensures that the Resident Ambassador Program is running effectively as per the guidelines of the program.
Added 11 mins ago
TC
Senior Manager, Portfolio
Travelers Capital Corp.
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
The Senior Manager, Portfolio is an integral role within Travelers, one of which that is vital to the long-term growth and success of the business. The Senior Manager, Portfolio requires a…
Added 13 mins ago
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Account Manager II
TD
Yorkton, SK
- Full-time
…for both credit and non-credit products/services. The Account Manager II is responsible for conducting credit analysis for own portfolio. The Account Manager II will develop the initial…
Added 13 mins ago
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Account Manager I
TD
Calgary, AB
- Full-time
…compliance requirements and minimizing operational risk. The Account Manager I is responsible for conducting credit analysis for own…
Added 13 mins ago
Project Manager, Design, Capital Expenditures
Amica Senior Lifestyles
Toronto, ON
Reporting to the Project Manager, Design + Capital Expenditures, the Project Manager, Capital Expenditures Design - East is accountable for the successful delivery of design-related capital…
Added 13 mins ago
Procurement Coordinator
Amica Senior Lifestyles
Toronto, ON
Reporting to the Manager, Procurement & Contracts, the Procurement Coordinator is responsible for supporting the growing portfolio, aiding in the standardization of the vendor management…
Added 13 mins ago
AW
Bilingual Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 13 mins ago
AW
Bilingual Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 13 mins ago
AW
Bilingual Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 13 mins ago
AW
Reconciliations Administrator, Temporary
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Temporary
- Remote
Post-Secondary education and a degree in Business Admin or Finance is an asset
Added 13 mins ago
AW
Reconciliations Administrator, Temporary
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Temporary
- Remote
Post-Secondary education and a degree in Business Admin or Finance is an asset
Added 28 mins ago
RB
Relationship Manager Business Markets Intern
Royal Bank of Canada
Bathurst, NB
- Full-time
Completion of the RBC Banking Advisor training program, or the Associate Account Manager training program, or previous experience as a small business owner, or in a similar position at…
Added 28 mins ago
K
Manager, Enterprise Tax
KPMG
Kingston, ON
- Full-time
As an Enterprise Tax Manager, you will work closely with Partners and senior tax professionals to deliver planning and compliance solutions for privately owned businesses and their owners.…
Added 38 mins ago
D
Data Scientist
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $80 to $115 CAD / hour
- Contract
Reporting to the Senior Advanced Analytics Manager, the Data Scientist will be conducting all analytical activities related to FCRM transaction monitoring systems.
Added 38 mins ago
A
Reconciliations Administrator, Temporary
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Temporary
Post-Secondary education and a degree in Business Admin or Finance is an asset
Added 38 mins ago
AF
Specialist II, Processing Operations
ATB Financial
Calgary, AB
- Full-time
…to adapt to changing industry requirements. Reporting to the Manager of Operations, your work will directly mitigate operational risk, improve processing efficiency, and elevate the service…
Added 38 mins ago
GR
Controller
Goldbeck Recruiting
Burnaby, BC
- $80,000 to $100,000 CAD / year
- Full-time
Reporting directly to the CFO, the Controller/Accounting Manager owns the head office accounting function and the group’s consolidated reporting. We want a confident, independent finance…
Added 43 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Cochrane, ON
A total rewards program that takes care of your financial, physical, and mental health
Added 43 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Kirkland Lake, ON
A total rewards program that takes care of your financial, physical, and mental health
Added 43 mins ago
T
Personal Banker Trainee
TD
Calgary, AB · Canmore, AB
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…

Trolley

Enterprise Customer Success Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Enterprise Customer Success Manager

Location: Hybrid (Montréal, QC | Toronto, ON | Halifax, NS)

Reports to: Head of Customer Support & Success

About Us

Trolley is the payouts platform for the internet economy. Our mission is to unlock the global economic opportunity of the internet by building a truly borderless payouts ecosystem.

Through our platform and API, Trolley enables businesses to pay people anywhere in the world, supporting creators, on-demand workers, and suppliers at scale. Companies rely on Trolley as mission-critical infrastructure to automate payouts, collect tax and banking information, and reduce fraud and risk, all in one place.

Today, Trolley is the trusted payouts solution for hundreds of businesses, including Canva, SoundCloud, and Envato. We've processed millions of payments globally, helping creators, artists, and suppliers get paid quickly, securely, and with confidence.

As we continue to grow, we're looking for a customer-focused technical expert who is passionate about building strong client relationships, solving complex challenges, and helping customers realize the full value of the Trolley platform. This role can be based in Montréal, Toronto, or Halifax, working in a hybrid environment alongside our collaborative and globally distributed team.

What You'll Do

Own and manage a portfolio of high-value and complex customers and act as their strategic business partner.
Deliver a world-class customer experience to your customers and evangelize the benefits and value of our solutions.
Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success.
Become a solution expert to instate a high level of customer confidence in you and our Trolley solutions.
Gain a deep understanding of our customers’ operational workflows and use cases to provide more tailored and impactful client guidance.
Gain deep industry knowledge in end-to-end payment automation, tax regulations, and the unique challenges facing our key market segments to earn the right to become a trusted advisor.
Grow your customers' depth of understanding by providing enablement sessions on new and existing features and capabilities, and translate complex concepts into easy to understand solutions that align with your customers’ business workflows and goals.
Provide a strong functional consultative approach to customer management with a passion for identifying solutions to meet customers' business goals (understanding how complex solutions work in practice).
Drive engagement across multiple customer stakeholders by understanding their unique goals/business outcomes, supporting their internal change management process during implementation/onboarding, and continually monitoring KPIs and changing business needs through quarterly business reviews.
Build and maintain influential relationships with customers with highly complex use cases, from end users to executive sponsors, to ensure they achieve their business goals and have a best-in-class experience.
Actively monitor adoption, analyze data/metrics/industry trends, and implement strategies that showcase how customers can enhance their workflows and use our product to derive value.
Collaborate with support, product and other internal stakeholders to help resolve customer issues and ensure timely resolution.
Advocate for customers' needs (product features, bug fixes and potential improvements), working cross-functionally with internal teams to champion projects and product enhancements.
Effectively engage multiple customer stakeholders in discussing organizational goals, uncovering additional business problems/opportunities, and exploring potential up/cross-sell solutions.
Driving strategic growth for both Trolley and the customers.
Proactively identify and close up/cross-sell opportunities by thoroughly understanding client needs and aligning additional products with those needs; contributing to revenue growth while ensuring clients achieve their desired outcomes.

What We're Looking For

10+ years of progressive and consultative experience in customer-facing account management roles.
5+ years of experience in Customer Success in B2B SaaS/Software managing large mid-market accounts.
The highest degree of initiative, courtesy, and professionalism to build valuable customer relationships that you will leverage to generate a positive feel in the market and contribute significantly to revenue and company growth.
Bonus points for having experience in financial services, SaaS payment automation, and the internet economy/music royalties.
The ability to learn and pivot quickly in a fast-paced, often ambiguous environment.
Experience managing multiple stakeholders, departments, and implementation cycles.
A high degree of resourcefulness, flexibility, and adaptability.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
Experience conducting product demonstrations and training sessions.
Proficient in leading meetings, ensuring follow-up on action items, and demonstrating strong interpersonal communication skills.
Analytical mindset with experience using data to drive decisions and improve customer success.
Excellent problem-solving, negotiation, and commercial skills.
Proven track record of driving customer success and retention.
Proactively working with at-risk customers to mitigate churn.
Outstanding command of the English Language - written and spoken.
Experience in working with SaaS business/enterprise applications.
Detail-oriented with strong organizational skills and the ability to multitask and prioritize in a fast-paced, dynamic work environment.
Confident and proactive team player. You will also be self-motivated and able to think on your feet when dealing with customers.
Exposure to CRM best practices (Salesforce preferred)
Comfortable with Google Apps (Gmail, docs, calendars).

What We Offer

Join an amazing team of diverse people working together on a common mission.
Competitive base salary and bonus.
ESOP Program: Meaningful equity and ownership that aligns your success with ours.
Extended healthcare benefits from Day 1.
4 weeks paid vacation per year + public holidays (+ 1 extra vacation day per year of service).
30 days remote work from anywhere.
Gym membership allowance.
1/2 day Fridays off during summer.
Company-provided use of Apple MacBook Pro and Mac gear.

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More about this job

Responsibilities

Manage a portfolio of high-value enterprise customers by acting as a strategic partner to drive adoption, retention, and growth. Collaborate cross-functionally to resolve issues, advocate for product improvements, and identify up-sell or cross-sell opportunities.

Requirements

Requires over 10 years of progressive experience in customer-facing account management with at least 5 years specifically in B2B SaaS. Candidates must possess strong analytical skills, the ability to manage complex stakeholder relationships, and a proactive approach to customer success.

Skills

Customer success
Account management
B2B SaaS
Payment automation
Stakeholder management
Strategic planning
Consultative selling
Data analysis
Problem-solving
Negotiation
Customer retention
Product demonstration
CRM
Salesforce
Google Apps
Communication

Benefits

Competitive base salary and bonus
ESOP program
Extended healthcare benefits
4 weeks paid vacation
30 days remote work from anywhere
Gym membership allowance
1/2 day Fridays off during summer
Apple MacBook Pro and Mac gear

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success Manager
SaaS
B2B
Payment automation
API
Tax regulations
Customer retention
Churn mitigation
Quarterly business reviews
Stakeholder management
Salesforce
Google Apps
Consultative approach
Revenue growth
Cross-functional collaboration
Product enablement
Implementation
Onboarding
KPIs
Financial services
Music royalties
Internet economy
Strategic partnership
Client advocacy
Technical expert

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