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Added 14 mins ago
J&
Senior Finance Manager, Surgery Canada
Johnson & Johnson
Markham, ON
- Full-time
We are searching for the best talent for a Senior Finance Manager, Surgery Canada to be in Markham, ON.
Added 14 mins ago
CO
Manager, Capital & Corporate Finance
City of Grande Prairie
Grande Prairie, AB
- Full-time
Reporting to the Director, Financial Management, the Manager, Capital & Corporate Finance, provides strategic leadership and oversight for the City’s corporate asset management program,…
Added 14 mins ago
V
Financial Services Representative (BCGEU) - South Burnaby
Vancity
Burnaby, BC
- Part-time
This is a Part-Time, Permanent role based at our South Burnaby Community Branch (Branch 17) and will report directly to the Assistant Branch Manager.
Added 14 mins ago
AF
Senior Manager, SSU Finance (15 Month Term)
ATB Financial
Calgary, AB
- Contract
As ATB’s next Senior Manager, SSU Finance, reporting to the Director, SSU Finance, you are a key team member partnering with several Strategic Support Units (SSU) on all financial matters,…
Added 14 mins ago
EC
Admin Support (4)- Warehouse Program Assistant
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Full-time
…position provides comprehensive administrative support to the Manager and Supervisor, Warehouse Services and plays an important role in keeping Warehouse Services operations organized and…
Added 14 mins ago
AF
Senior Manager Risk, Capital Markets
ATB Financial
Calgary, AB
- Full-time
Support the maintenance and certification of the Risk and Control Self Assessment (RCSA) program
Added 14 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 14 mins ago
VI
Development Manager, Institutional Grants
Vector Institute
Toronto, ON
- $64,400 to $80,500 CAD / year
- Full-time
Coordinate proposal development across research, engineering, finance, legal, and program work streams, including developing cross-functional workflows;
Added 15 mins ago
C
Manager, Cash Management
CIBC
Edmonton, AB · Calgary, AB
- Full-time
…timely advice to help our clients realize their goals. As a Manager, Cash Management, you will focus on the development and growth of a portfolio of treasury and cash management intensive…
Added 15 mins ago
CA
Finance Manager
Capital Automotive Group
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
Added 15 mins ago
CA
Sales Manager
Capital Automotive Group
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
Derrick Chrysler Dodge Jeep RAM FIAT, under new ownership and leadership, is looking for a Sales Manager to join our team in Edmonton. This is a unique opportunity to help shape the future…
Added 15 mins ago
M
Product Manager, Payment Threat Intelligence
Mastercard
Toronto, ON
- Full-time
Product Manager, Payment Threat IntelligenceOverview:
Added 45 mins ago
FC
Accounting Specialist (2 positions)
Fanshawe College
London, ON
- Full-time
Under the direction of the Manager, Finance Operations, the incumbent serves as a technical accounting resource responsible for payment settlement, accounts payable and receivable…
Added 45 mins ago
AC
Assistant Sales Operations Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
The Assistant Sales Operation Manager for Amphenol Highspeed IO business unit supports the Sales Operation team in executing marketing and business strategies, driving customer…
Added 45 mins ago
D
Operations Excellence Specialist (Temporary)
Dialogue
Montreal, QC
- Temporary
Reporting to the Manager of Operational Excellence, the specialist’s mission is to support the continuous improvement of Dialogue’s Mental Health Care Program and Employee Assistance…
Added 45 mins ago
AE
Manager, Sales Tools & Technology
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Manager, Sales Tools & Technology, you will lead the evolution of the technology ecosystem that enables our global Commercial teams to deliver exceptional experiences for our…
Added 45 mins ago
Contract Services – Pricing Specialist
Source Atlantic Ltd.
Saint John, NB
Reporting to the Contract Services Manager, the Contract Services – Pricing Specialist supports strategic growth initiatives by coordinating pricing, quoting, and contract administration…
Added 45 mins ago
Accounts Payable Clerk (18 Month Fixed-Term)
West Coast Reduction Ltd.
Vancouver, BC
Other duties as assigned by Manager or Supervisor
Added 45 mins ago
AP
Manager/Senior Manager, IPP Accounting (Vancouver, BC)
Anthem Properties
Vancouver, BC
- Full-time
Supervise, coach and mentor accountants while working cross functionally with property management, asset management, leasing, and finance
Added 1 hour ago
A
Manager, Sales Tools & Technology
ARC'TERYX
North Vancouver, BC
- Full-time
As the Manager, Sales Tools & Technology, you will lead the evolution of the technology ecosystem that enables our global Commercial teams to deliver exceptional experiences for our…
Added 1 hour ago
EB
Senior Executive Assistant
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Reporting to the Manager, Executive Office & Board Liaison, you will act as an extension of both the executive and the Executive Office, exercising sound judgment, discretion, and…
Added 1 hour ago
FC
Senior Manager, Tax
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring a Senior Manager, Tax on a permanent full-time basis within our Finance team. This position is a hybrid opportunity and is based in…
Added 1 hour ago
DG
Financial Services Manager
Dilawri Group of Companies
Vancouver, BC
- Full-time
The Financial Services Manager at Vancouver Honda plays a key role in supporting the dealership’s sales and finance operations. Reporting to the Sales Management team, this position is…
Added 1 hour ago
F
Client Relationship Manager
Futurpreneur
Toronto, ON
- $68,000 CAD / year
- Full-time
Here's the opportunity: Client Relationship Manager
Added 1 hour ago
SF
Fund Accountant (BC)
SGGG Fund Services Inc.
Richmond, BC
- Full-time
We are seeking an organized and detail-oriented Fund Accountant to join our BC team. Reporting to the Manager, Fund Accounting, this entry-level role supports operational excellence by…

Trolley

Enterprise Customer Success Manager

Halifax, NS, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Enterprise Customer Success Manager

Location: Hybrid (Montréal, QC | Toronto, ON | Halifax, NS)

Reports to: Head of Customer Support & Success

About Us

Trolley is the payouts platform for the internet economy. Our mission is to unlock the global economic opportunity of the internet by building a truly borderless payouts ecosystem.

Through our platform and API, Trolley enables businesses to pay people anywhere in the world, supporting creators, on-demand workers, and suppliers at scale. Companies rely on Trolley as mission-critical infrastructure to automate payouts, collect tax and banking information, and reduce fraud and risk, all in one place.

Today, Trolley is the trusted payouts solution for hundreds of businesses, including Canva, SoundCloud, and Envato. We've processed millions of payments globally, helping creators, artists, and suppliers get paid quickly, securely, and with confidence.

As we continue to grow, we're looking for a customer-focused technical expert who is passionate about building strong client relationships, solving complex challenges, and helping customers realize the full value of the Trolley platform. This role can be based in Montréal, Toronto, or Halifax, working in a hybrid environment alongside our collaborative and globally distributed team.

What You'll Do

Own and manage a portfolio of high-value and complex customers and act as their strategic business partner.
Deliver a world-class customer experience to your customers and evangelize the benefits and value of our solutions.
Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success.
Become a solution expert to instate a high level of customer confidence in you and our Trolley solutions.
Gain a deep understanding of our customers’ operational workflows and use cases to provide more tailored and impactful client guidance.
Gain deep industry knowledge in end-to-end payment automation, tax regulations, and the unique challenges facing our key market segments to earn the right to become a trusted advisor.
Grow your customers' depth of understanding by providing enablement sessions on new and existing features and capabilities, and translate complex concepts into easy to understand solutions that align with your customers’ business workflows and goals.
Provide a strong functional consultative approach to customer management with a passion for identifying solutions to meet customers' business goals (understanding how complex solutions work in practice).
Drive engagement across multiple customer stakeholders by understanding their unique goals/business outcomes, supporting their internal change management process during implementation/onboarding, and continually monitoring KPIs and changing business needs through quarterly business reviews.
Build and maintain influential relationships with customers with highly complex use cases, from end users to executive sponsors, to ensure they achieve their business goals and have a best-in-class experience.
Actively monitor adoption, analyze data/metrics/industry trends, and implement strategies that showcase how customers can enhance their workflows and use our product to derive value.
Collaborate with support, product and other internal stakeholders to help resolve customer issues and ensure timely resolution.
Advocate for customers' needs (product features, bug fixes and potential improvements), working cross-functionally with internal teams to champion projects and product enhancements.
Effectively engage multiple customer stakeholders in discussing organizational goals, uncovering additional business problems/opportunities, and exploring potential up/cross-sell solutions.
Driving strategic growth for both Trolley and the customers.
Proactively identify and close up/cross-sell opportunities by thoroughly understanding client needs and aligning additional products with those needs; contributing to revenue growth while ensuring clients achieve their desired outcomes.

What We're Looking For

10+ years of progressive and consultative experience in customer-facing account management roles.
5+ years of experience in Customer Success in B2B SaaS/Software managing large mid-market accounts.
The highest degree of initiative, courtesy, and professionalism to build valuable customer relationships that you will leverage to generate a positive feel in the market and contribute significantly to revenue and company growth.
Bonus points for having experience in financial services, SaaS payment automation, and the internet economy/music royalties.
The ability to learn and pivot quickly in a fast-paced, often ambiguous environment.
Experience managing multiple stakeholders, departments, and implementation cycles.
A high degree of resourcefulness, flexibility, and adaptability.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
Experience conducting product demonstrations and training sessions.
Proficient in leading meetings, ensuring follow-up on action items, and demonstrating strong interpersonal communication skills.
Analytical mindset with experience using data to drive decisions and improve customer success.
Excellent problem-solving, negotiation, and commercial skills.
Proven track record of driving customer success and retention.
Proactively working with at-risk customers to mitigate churn.
Outstanding command of the English Language - written and spoken.
Experience in working with SaaS business/enterprise applications.
Detail-oriented with strong organizational skills and the ability to multitask and prioritize in a fast-paced, dynamic work environment.
Confident and proactive team player. You will also be self-motivated and able to think on your feet when dealing with customers.
Exposure to CRM best practices (Salesforce preferred)
Comfortable with Google Apps (Gmail, docs, calendars).

What We Offer

Join an amazing team of diverse people working together on a common mission.
Competitive base salary and bonus.
ESOP Program: Meaningful equity and ownership that aligns your success with ours.
Extended healthcare benefits from Day 1.
4 weeks paid vacation per year + public holidays (+ 1 extra vacation day per year of service).
30 days remote work from anywhere.
Gym membership allowance.
1/2 day Fridays off during summer.
Company-provided use of Apple MacBook Pro and Mac gear.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of high-value enterprise customers by acting as a strategic partner and trusted advisor. Drive product adoption, identify up/cross-sell opportunities, and collaborate cross-functionally to ensure customer success and revenue growth.

Requirements

Requires over 10 years of progressive experience in customer-facing account management and at least 5 years in B2B SaaS customer success. Candidates must possess strong analytical, communication, and commercial skills with the ability to navigate complex stakeholder environments.

Skills

Customer success
Account management
B2B SaaS
Payment automation
Strategic planning
Stakeholder management
Consultative selling
Data analysis
Problem solving
Negotiation
Salesforce
Google Apps
Customer retention
Technical support
Relationship building
Communication

Benefits

Competitive base salary
Bonus
ESOP program
Extended healthcare benefits
Paid vacation
Gym membership allowance
Summer Fridays
Apple MacBook Pro

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
Payment Automation
Account Management
Salesforce
Google Apps
KPIs
Churn Mitigation
Strategic Growth
B2B
Consultative
Stakeholder Management
Implementation
Onboarding
Data Analysis
Financial Services
Music Royalties
Product Adoption
Cross-selling
Up-selling
Revenue Growth
Client Relationships
Technical Expert
Workflow Optimization
Tax Regulations
Executive Sponsors
Business Outcomes
Change Management
Customer Advocacy

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